Another Cryptowall 3 Victim here. Sorry for the long post.

[SomethingWitty]

I noticed our computer (with Windows XP) acting funny on January 29th, Malwarebytes kept saying it was blocking access/detected malicious files. It was popping up every few seconds, so I ran a scan and found a bunch of trojans. Well, they were all removed, but I noticed Cryptowall in our documents folder. I ran an F-Prot scan, and that came up clean. I didn't have the know-how or patience to work on getting rid of it at the time, but I did look through these forums and noticed a few very helpful posts. I told everyone in my household (5 people use this computer) not to use the computer, especially the internet/email, because there was ransomware on the computer and God-knows-what-else.

 

Of course, I was disobeyed several hours later, when my mother calls me at work and says she went on the computer, did use the internet, and logged into her personal accounts for email, work, credit cards, and bills. Also that she called our local ISP and supposedly they have a "disk" that can get rid of the virus, which sounds like balogna. They might just do a reinstall of Windows or something, and I can't risk losing any of the important files we had that got encrypted . Although I know it's highly unlikely they can be recovered, I'd like to at least try, and not leave it to someone to whom our personal files mean nothing.

 

I have done some of what a couple users have said to do, limit computer/internet access, downloaded Farbar, and done a scan. If someone could guide me on what to do next, I would be so appreciative. I've included the scans as attachments.

 

A few bits of info that may or may not be important. Upon looking through our files, I discovered the infection occured around midnight of the 28, when my brother was on the computer. Also, my mother went on the computer several times since the infection was discovered. I found this out because of repeated protection scans done when the computer should have been off. Also, as far as I know, there are no peer sharing programs on our computer, but like I said before, 5 people use it.

 

Thank you in advance, and I apologize for this very long post.

MBAM scan.txt

FRST.txt

Addition.txt

[TwinHeadedEagle]

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
     
    
Before we start please read and note the following:

• Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
• Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
• Note that we may live in totally different time zones, what may cause some delays between answers.
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything unexpected happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 

---

 
Download Malwarebytes Anti-Rootkit to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
• Click in the introduction screen "next" to continue.
• Click in the following screen "Update" to obtain the latest malware definitions.
• Once the update is complete select "Next" and click "Scan".
• When the scan is finished and no malware has been found select "Exit".
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
• Open the MBAR folder and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"

---

 
Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

[SomethingWitty]

MBAR Log

 

Malwarebytes Anti-Rootkit BETA 1.08.3.1004
www.malwarebytes.org

Database version:
  main:    v2015.02.09.10
  rootkit: v2015.02.03.01

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Deborah :: DEBORAH-7LS665E [administrator]

2/9/2015 7:48:57 PM
mbar-log-2015-02-09 (19-48-57).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 810209
Time elapsed: 1 hour(s), 29 minute(s), 21 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

 

 

 

 

System Log

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.08.3.1004

© Malwarebytes Corporation 2011-2012

OS version: 5.1.2600 Windows XP Service Pack 3 x86

Account is Administrative

Internet Explorer version: 8.0.6001.18702

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, H:\ DRIVE_FIXED
CPU speed: 3.200000 GHz
Memory total: 1599631360, free: 825839616

=======================================
Initializing...
------------ Kernel report ------------
     02/09/2015 19:47:16
------------ Loaded modules -----------
\WINDOWS\system32\ntkrnlpa.exe
\WINDOWS\system32\hal.dll
\WINDOWS\system32\KDCOM.DLL
\WINDOWS\system32\BOOTVID.dll
ACPI.sys
\WINDOWS\System32\DRIVERS\WMILIB.SYS
pci.sys
isapnp.sys
ohci1394.sys
\WINDOWS\System32\DRIVERS\1394BUS.SYS
pciide.sys
\WINDOWS\System32\DRIVERS\PCIIDEX.SYS
MountMgr.sys
ftdisk.sys
PartMgr.sys
VolSnap.sys
atapi.sys
disk.sys
\WINDOWS\System32\DRIVERS\CLASSPNP.SYS
fltmgr.sys
sr.sys
FStopW.sys
KSecDD.sys
WudfPf.sys
Ntfs.sys
NDIS.sys
Mup.sys
\SystemRoot\System32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\ialmnt5.sys
\SystemRoot\system32\DRIVERS\VIDEOPRT.SYS
\SystemRoot\System32\DRIVERS\HDAudBus.sys
\SystemRoot\System32\DRIVERS\usbuhci.sys
\SystemRoot\System32\DRIVERS\USBPORT.SYS
\SystemRoot\System32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\HSFHWBS2.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\DRIVERS\HSF_DPV.sys
\SystemRoot\system32\DRIVERS\HSF_CNXT.sys
\SystemRoot\System32\Drivers\Modem.SYS
\SystemRoot\System32\DRIVERS\nic1394.sys
\SystemRoot\System32\DRIVERS\e100b325.sys
\SystemRoot\System32\DRIVERS\parport.sys
\SystemRoot\System32\DRIVERS\serial.sys
\SystemRoot\System32\DRIVERS\serenum.sys
\SystemRoot\System32\DRIVERS\imapi.sys
\SystemRoot\System32\DRIVERS\cdrom.sys
\SystemRoot\System32\DRIVERS\redbook.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\System32\DRIVERS\audstub.sys
\SystemRoot\System32\DRIVERS\rasl2tp.sys
\SystemRoot\System32\DRIVERS\ndistapi.sys
\SystemRoot\System32\DRIVERS\ndiswan.sys
\SystemRoot\System32\DRIVERS\raspppoe.sys
\SystemRoot\System32\DRIVERS\raspptp.sys
\SystemRoot\System32\DRIVERS\TDI.SYS
\SystemRoot\System32\DRIVERS\psched.sys
\SystemRoot\System32\DRIVERS\msgpc.sys
\SystemRoot\System32\DRIVERS\ptilink.sys
\SystemRoot\System32\DRIVERS\raspti.sys
\SystemRoot\System32\DRIVERS\termdd.sys
\SystemRoot\System32\DRIVERS\kbdclass.sys
\SystemRoot\System32\DRIVERS\mouclass.sys
\SystemRoot\System32\DRIVERS\swenum.sys
\SystemRoot\System32\DRIVERS\update.sys
\SystemRoot\System32\DRIVERS\mssmbios.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\RtkHDAud.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\System32\DRIVERS\usbhub.sys
\SystemRoot\System32\DRIVERS\USBD.SYS
\??\C:\WINDOWS\system32\drivers\mbamchameleon.sys
\SystemRoot\System32\Drivers\Fs_Rec.SYS
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\Drivers\mnmdd.SYS
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\System32\DRIVERS\rasacd.sys
\SystemRoot\system32\DRIVERS\ipsec.sys
\SystemRoot\System32\DRIVERS\tcpip.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\System32\drivers\ws2ifsl.sys
\SystemRoot\System32\drivers\afd.sys
\SystemRoot\System32\DRIVERS\netbios.sys
\SystemRoot\System32\DRIVERS\ipnat.sys
\SystemRoot\System32\DRIVERS\wanarp.sys
\SystemRoot\System32\DRIVERS\arp1394.sys
\SystemRoot\System32\DRIVERS\rdbss.sys
\SystemRoot\System32\DRIVERS\mrxsmb.sys
\SystemRoot\System32\Drivers\Fips.SYS
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\System32\DRIVERS\USBSTOR.SYS
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\System32\DRIVERS\mouhid.sys
\SystemRoot\system32\DRIVERS\usbscan.sys
\SystemRoot\system32\DRIVERS\usbprint.sys
\SystemRoot\system32\DRIVERS\kbdhid.sys
\SystemRoot\System32\Drivers\Fastfat.SYS
\SystemRoot\System32\Drivers\dump_atapi.sys
\SystemRoot\System32\Drivers\dump_WMILIB.SYS
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\System32\watchdog.sys
\SystemRoot\System32\drivers\dxg.sys
\SystemRoot\System32\drivers\dxgthk.sys
\SystemRoot\System32\ialmdnt5.dll
\SystemRoot\System32\ialmrnt5.dll
\SystemRoot\System32\ialmdev5.DLL
\SystemRoot\System32\ialmdd5.DLL
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\System32\DRIVERS\ndisuio.sys
\SystemRoot\system32\drivers\wdmaud.sys
\SystemRoot\system32\drivers\sysaudio.sys
\SystemRoot\System32\Drivers\Cdfs.SYS
\SystemRoot\System32\DRIVERS\mrxdav.sys
\SystemRoot\System32\Drivers\ParVdm.SYS
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\mdmxsdk.sys
\SystemRoot\System32\Drivers\HTTP.sys
\SystemRoot\System32\DRIVERS\ipfltdrv.sys
\SystemRoot\system32\drivers\kmixer.sys
\??\C:\WINDOWS\system32\drivers\MBAMSwissArmy.sys
\WINDOWS\system32\ntdll.dll
----------- End -----------
Done!

Scan started
Database versions:
  main:    v2015.02.09.10
  rootkit: v2015.02.03.01

<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffffff8a550ab8, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff8a57d830, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff8a550ab8, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff8a5d69f8, DeviceName: \Device\Ide\IdeDeviceP3T1L0-10\, DriverName: \Driver\atapi\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 4A194A19

Partition information:

    Partition 0 type is Other (0xb)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 63  Numsec = 7582617

    Partition 1 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 7582680  Numsec = 383134185
    Partition file system is NTFS
    Partition is bootable

    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 200049647616 bytes
Sector size: 512 bytes

Done!
Physical Sector Size: 0
Drive: 1, DevicePointer: 0xffffffff8a2d0ab8, DeviceName: \Device\Harddisk1\DR3\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff8a0bb3b8, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff8a2d0ab8, DeviceName: \Device\Harddisk1\DR3\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff8a549030, DeviceName: \Device\00000069\, DriverName: \Driver\usbstor\
------------ End ----------
Physical Sector Size: 0
Drive: 2, DevicePointer: 0xffffffff8a2b4470, DeviceName: \Device\Harddisk2\DR4\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff8a054198, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff8a2b4470, DeviceName: \Device\Harddisk2\DR4\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff8a03f030, DeviceName: \Device\0000006a\, DriverName: \Driver\usbstor\
------------ End ----------
Physical Sector Size: 0
Drive: 3, DevicePointer: 0xffffffff8a2f06d0, DeviceName: \Device\Harddisk3\DR5\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff8a0d53b0, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff8a2f06d0, DeviceName: \Device\Harddisk3\DR5\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff8a474030, DeviceName: \Device\0000006b\, DriverName: \Driver\usbstor\
------------ End ----------
Physical Sector Size: 0
Drive: 4, DevicePointer: 0xffffffff8a0fb900, DeviceName: \Device\Harddisk4\DR6\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff8a06ad40, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff8a0fb900, DeviceName: \Device\Harddisk4\DR6\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff8a074030, DeviceName: \Device\0000006c\, DriverName: \Driver\usbstor\
------------ End ----------
Physical Sector Size: 0
Drive: 5, DevicePointer: 0xffffffff8a2a70b0, DeviceName: \Device\Harddisk5\DR11\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff8a48a0c0, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff8a2a70b0, DeviceName: \Device\Harddisk5\DR11\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff8a08b290, DeviceName: \Device\0000007c\, DriverName: \Driver\usbstor\
------------ End ----------
Scan finished
=======================================

Removal queue found; removal started
Removing C:\Documents and Settings\All Users.WINDOWS\Application Data\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\Documents and Settings\All Users.WINDOWS\Application Data\Malwarebytes' Anti-Malware (portable)\VBR-0-1-7582680-i.mbam...
Removing C:\Documents and Settings\All Users.WINDOWS\Application Data\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished

FRST.txt

Addition.txt

[TwinHeadedEagle]

We will remove infection in the next step, but your files will remain unusable, they cannot be decrypted.

 

 

 

Uninstall ShopAtHome.com Helper
 
 
 
 
Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.

fixlist.txt

[SomethingWitty]

For some reason I cannot find this ShopatHome.com Helper anywhere on the computer.

[TwinHeadedEagle]

 No problem, just skip it.

[SomethingWitty]

Ok, here's the fixlog!

Fixlog.txt

[TwinHeadedEagle]

Very good. How is your PC now?

[SomethingWitty]

Well, there's still HELP DECRYPT files all over the place. Can I just delete those now? Also something keeps coming up that says Faxman error. We've never seen it before. But other than that, the computer is working great.

[TwinHeadedEagle]

Yes, you can delete all HELP DECRYPT files now. What kind of error? Can you make a Screen Shot?

[SomethingWitty]

Sorry, I misread it. It says      Faxman Server

                                                              Failed to Open or Initialize the Faxman Database.

 

We have no clue what this is. Apparently, it has popped up when my mother was on the computer during the infection. When you press OK or the X button in the corner, it goes away. It comes up at start up.

Faxman Server WTF.bmp

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

[SomethingWitty]

Okay, here they are.

FRST.txt

Addition.txt

[TwinHeadedEagle]

I do not see anything bad, this is probably something related to your Printer.

[SomethingWitty]

All right. Thank you so much for your help!

[TwinHeadedEagle]

Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself
 
 

Recommended reading:

 
 
MUST READ - security tips:

• Computer Security - a short guide to staying safer online.

• Simple and easy ways to keep your computer safe and secure on the Internet

• How Malware Spreads - How did I get infected

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:

 

 
In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
 
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:

 
 
TFC - to clean unneeded temporary files.
Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
McShield - to prevent infections spread by removable media.
Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
Adblock - to surf the web without annoying ads! 
 
 

Post-cleanup procedures:

 

 
Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run.
• The program will run for a few seconds and display a notepad report. You do not need to attach it.

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning. 
 
 
 

My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: 

 

Thank you!

 
 
Stay safe,
TwinHeadedEagle  

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!