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Malwarebytes Anti Malware Premium - Error Code 6 and Cannot completely remove for reinstall

xavier56

By xavier56
in Resolved Malware Removal Logs

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xavier56

xavier56

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Posted

Hello

 

I posted a Issue with Running a Scan and posted on another forum.

 

They instructed me to Post Here and attach files as requested.

 

They said "Being that you are infected (at least with some PUP's) and are running multiple Security apps that all have to be dealt with, you will have to get one on one help, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware."

 

Thanks

 

Orginal Post -

 

Hello

 

After starting a Scan using Malwarebytes Anti-Malware Premium it Stops at 149 System Drivers and then says all the other checks are done and green. Have reloaded program, run in Safe Mode and Reloaded, no luck. Same issue.

 

One time reloading program in safe mode seen a Error and said something about Rootkit not loaded and would load on restart. Cannot get a full good scan of Hard Drive.

 

Get Scanner Failed - Error Code 6 too and Failed scan.

 

Sent a Email to Malwarebytes 2 days ago and no anwer yet so

 

Next - tried reading some answers here - Tried using the Malwarebytes Clean program to remove all of Malwarebytes - does not work completely - how I know is when I reinstall my Keys for Premium are still there and from what I read they should have been completely removed.

 

So I am at a loss of what to try next????

 

Thanks

Addition.txt

FRST.txt

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TwinHeadedEagle

TwinHeadedEagle

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Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
     
    
Before we start please read and note the following:

  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

:excl: I can't foresee everything, so if anything unexpected happens, please stop and inform me!
:excl: There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  warning.gif Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 


 
Download 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.
  • Double-click the icon to start the tool.
  • It will ask you where to extract it, then it will start.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Click in the introduction screen "next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder and paste the content of the following files in your next reply:
    • "mbar-log-{date} (xx-xx-xx).txt"
    • "system-log.txt"


 
FRST.gif Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

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TwinHeadedEagle

TwinHeadedEagle

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Okay, now run all tools from Normal mode.
 
 
 
FRST.gif Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.

 


adwcleaner_new.png Fix with AdwCleaner

 
Please download AdwCleaner by Xplode and save the file to your Desktop.
  • Right-click on adwcleaner_new.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Wait until the database is updated.
  • Accept the Terms of use and click Scan.
  • When finished, please click Clean.
  • Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.

Please upload report in your reply.
 
Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

 


51a5bf3d99e8a-ComboFixlogo16.png Scan with ComboFix

 
This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!
 
Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
  • Right-click on 51a5bf3d99e8a-ComboFixlogo16.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the disclaimer and agree if prompted to install Recovery Console.
  • Do not take any actions while ComboFix goes through your System - it may cause it to stall!
  • This scan may take some time!
  • When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).

Include that log in your next reply.
icon_idea.gif If you'll encounter any issues with internet connection after running ComboFix, please visit this link.
icon_idea.gif If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.

fixlist.txt

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xavier56

xavier56

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Hello,

 

Do not know have not done anytime further checks - like run Malwarebytes.

 

Should I run that to see what happens?

 

Last time ran it ran Ok on first scan, then when tried to custom scan and add the Rootkits on next scan to run it crashed and restarted.

 

So did not want to try anything till heard from you for further instructions.

 

Thanks

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xavier56

xavier56

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Update - I was going to try and run Malwareytes and when I went to settings and tried to click Enable Self Protection it shutdown Computer right away after clicking on it and then restarted , then would not restart  in normal Windows - had to start in safe mode - then ran Adware it found a bunch viruses that were not there before - I did not do anything before that going to any bad websites or anything to cause this. I have been careful lately going to any place that may cause a issue.

 

Some how I think it is related to Malwarebytes and some virus has targeted this software or is attached to it somehow - A few days ago I remove it and tried the Malwarebtyes Clean program and this would not remove it fully  - how I know it the My license information was not removed even though it should have been from what I read on how the clean works.

 

Ideas?? Right now Malwarebytes is removed from my computer thru the uninstall.

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xavier56

xavier56

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Hi

 

Downloadedand installed - started a scan and the pre-scan then just sat there - waited and waited for 8 min and did not start scan next step.

 

So tried in Safe Mode and Same thing - so uninstalled and restarted - tried the Malwarebytes Clean Software (which went very quick and did not think did anything) and restart

 

It does not remove Malwarebytes completely I know this due my Registration numbers do not get removed like the text said it should do.

 

On Reinstall I should have to re-enter my license and it is still there, not removed.

 

Ideas?

 

Thanks

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TwinHeadedEagle

TwinHeadedEagle

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FRST.gif Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

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TwinHeadedEagle

TwinHeadedEagle

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Posted

warning.gif Multiple Resident Protection warning!
 
Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. Please choose only one from the listed below to stay with and uninstall the others:

  • AVG Anti-Virus Free Edition 2011
  • avast! Antivirus

Uninstallation procedure:

  • Press the WindowsKey.png + R on your keyboard at the same time. Type appwiz.cpl and click OK.
  • Search for each uninstalled entry, right-click it and select Uninstall.

This should be done until any other steps will be taken.
 
 
 
 
FRST.gif Fix with Farbar Recovery Scan Tool
 

icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif
icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.

fixlist.txt

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xavier56

xavier56

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Hello

 

I only use Avast on my PC -  AVG Anti-Virus Free Edition 2011 do not use and was not in the list of Programs at Add and Remove Programs, the only one I had was  AVG PC Tune up so I removed that.

 

Possible AVG Anti-Virus Free Edition 2011 is a virus hiding on my PC.

 

Since did not find in list of Programs on my PC available to be removed.

 

I did the next step as requested and attached file.

 

Right now Malwarebytes is not loaded on PC.

 

What is the next step?

 

Thank you

 

 

 

Fixlog.txt

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xavier56

xavier56

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Hello,

 

First tried to clean out Malwarebytes using the Malwarebytes clean and it does does not remove Malwarebytes completely I know this due my Registration numbers do not get removed like the text said it should do.

 

On Reinstall I should have to re-enter my license and it is still there, not removed.

 

So loaded Malwarebytes and did a scan - After starting a Scan using Malwarebytes Anti-Malware Premium it Stops at 149 System Drivers and then says all the other checks are done and green. Then get Error Code 6.

 

So it is the same way as when we started this.

 

Thanks

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xavier56

xavier56

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Hello,

 

I got Malwarebytes to run a full scan with no issues and did not find anything during the scan.

 

Since I unistalled Avast I do not have any Virus Protection. So now what I should do??

 

I need to have something since Malwarebytes only stops Malware not a Virus.

 

There must be some new issue or Virus that caused this - a New Version of Malwarebytes and or Avast or some Malware or Virus that cause all this to start up.

 

I have been running the Two for years with no Problems until very recent.

 

So something has changed or had Malware or Virus.

 

If it was Malware Issue how come Malwarebytes did not find it or stop it from coming on my PC???

 

 

What do you think ??

 

Really do not want to run with out some kind of Virus Software.

 

Thanks

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xavier56

xavier56

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Hello

 

Update - loaded Malwarebytes and ran a scan - did a full scan - nothing found

 

Loaded Avast did full scan OK - nothing found

 

after that ran Malwarebytes and ran a scan and watched for a while it went past 149 drivers check ( where it had issue)

 

and continued on like it should and thought all was OK and would finish - I was wrong

 

Well I came back to PC and it restarted by it self and was waiting for me to log in - login and tried Malwarebytes again

 

 

It is acting the same as when we started all this - at 149 drivers it stops

 

and says all checks done and green and get the Error 6 again

 

It is like we did nothing - there is something we are missing here or Malware that knows Malwarebytes.

 

 

Ideas??

 

Thanks

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