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Cannot access internet after removing Youtube Accelerator


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Hey, a co-worker of mine likes to download all these little programs on her computer (coupon applications etc) and during the installation process she clicks every single button that pops up, agreeing to the installation of all sorts of adware and malware.

 

This time around she accidentally installed youtube accelerator. After removing it with MBAM, her ability to access the internet on any browser has been compromised.

 

I did a bit of research, downloaded FRST and ran it on the computer, I have attached the logs it left me with:

 

If somebody that is comfortable with FRST could provide me with a fixlist.txt I would be sincerely appreciative. 

Thanks so much!

 

 

Addition.txt

FRST.txt

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Hello and :welcome:

I'm Radek and I'll try to help you with your issue.

Before we start please note the following:

  • Analysis and research take some time, also sometimes real life gets in the way, please be patient.
  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Paste the logs in your posts, attachments make my work harder and more complicated.
  • Stay with me to the end, the absence of symtoms doesn't mean that your machine is fully operational.
  • Note that we may live in totally different time zones, what may cause some delays between answers.

I can't foresee everything, so if anything unexpected happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!


warning.gif Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.






It's not always about the fixlist. We will use FRST but later, first let's bring the internet access.


batfile.gif Run CMD

Let's sun a Windows command Prompt
  • Press the WindowsKey.png on your keyboard.
  • In the search box type in cmd and wait until it appears.
  • Right-click on the batfile.gifcmd.exe and select RunAsAdmin.jpg Run as Administrator to start command prompt.
  • Type in the following command: netsh winsock reseet and press enter. Note the spaces as marked: netsh_winsock_reset

This should bring back the connection.

After that


FRST.gif Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    > XP users click run after receipt of Windows Security Warning - Open File.
    > 8 users will be prompted about Windows SmartScreen protection - click More information and Run.
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content in your next reply.

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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