MBAM Premium makes PC freeze during MSE update

[rakirkp]

Vista Business 32

 

After installing MBAM premium, machine freezes for several minutes while updating MSE.  

 

Any remedy short of uninstalling MBAM?

 

TIA

rakirkp

 

 

 

 

[daledoc1]

Hello and :
 
Let's start here -- when you perform the clean reinstall, you may want to set mutual exclusions between MBAM and MSE (instructions are at the bottom of this reply):

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,
 
P.S. The mod team may move this topic to the MBAM Help section, where it belongs. No worries, though.

P.P.S. MSE is no longer recommended as an anti-virus, even by Microsoft. There are many, better, free and paid alternatives. Some of them are listed here: List of well known antivirus products

--------------------------

Please exclude the following files from your Antivirus Software for your version of Windows:


For 32 bit versions of Windows XP, Windows Vista, Windows 7 & Windows 8:

• C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe
   
• For 64 bit versions of Windows Vista or Windows 7 & 8:
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware \mbamscheduler.exe
  Note: If you are using a software firewall besides the built in Windows Firewall, you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well.
  
  Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

  data-cdn.mbamupdates.com

•  

[David H. Lipman]

Dump MSE.
 
Microsoft Admits That Third-Party Antivirus Is More Effective Than MSE

 

We can suggest better Free and paid-for software.

[daledoc1]

We can suggest better Free and paid-for software.

 

We already did.