Coleen Posted February 4, 2015 ID:936255 Share Posted February 4, 2015 Hello - I've spent hours trying to work this out on my own, but am now just at a loss. I am attempting to clean an infected Dell optiplex, 32-bit windows 7 system. Downloaded and ran the free Malewarebytes version last night, sttill had issues today, purchased the premium version and I am still infected. I am reading in the forums all of the work-arounds with the Malewarebytes Chamelon, but I can not determine if this is the first step for FREE users, or premium. Please advise where to go / what to do first for Premium users. THANK YOU! Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted February 4, 2015 ID:936256 Share Posted February 4, 2015 Hello, They call me TwinHeadedEagle around here, and I'll be working with you. Before we start please read and note the following:Limit your internet access to posting here, some infections just wait to steal typed-in passwords.Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.Note that we may live in totally different time zones, what may cause some delays between answers.Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. I can't foresee everything, so if anything unexpected happens, please stop and inform me! There are no silly questions. Never be afraid to ask if in doubt! Rules and policies We won't support any piracy. That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding! Failure to follow these guidelines will result with closing your topic and withdrawning any assistance. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.Only one of them will run on your system, that will be the right version. Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. Link to post Share on other sites More sharing options...
Coleen Posted February 4, 2015 Author ID:936265 Share Posted February 4, 2015 Thank you I will download, run and attach the logs immediately.FWIW - I am actually emailing from a safe laptop - downloading files here, using my phone as a thumb drive to copy the exe files to the infected desktop... Link to post Share on other sites More sharing options...
Coleen Posted February 4, 2015 Author ID:936279 Share Posted February 4, 2015 OK - FRST.txt and Addition.txt logs attached FRST.txtAddition.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted February 4, 2015 ID:936281 Share Posted February 4, 2015 Uninstall some programs We need to uninstall some unwanted/unneeded programs.Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.Search there for each entry mentioned below, right-click the entry and click Uninstall one at a timeThe list of programs to uninstall:LPT System Updater ServiceMediaPlayer+After completing uninstalls, please manually reboot your machine! Note: If you get the message like: An error occurred while trying to uninstall, just press Yes. Scan with Malwarebytes' Anti-Malware Please re-run Malwarebytes' Anti-Malware.First of all, select update.Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.Click the Scan tab, choose Threat Scan is checked and click Scan Now.If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.Upon completion of the scan (or after the reboot), click the History tab.Click Application Logs and double-click the newest Scan Log.At the bottom click Export and choose Text file.Save the file to your desktop and upload your next reply. Fix with AdwCleaner Please download AdwCleaner by Xplode and save the file to your Desktop.Right-click on icon and select Run as Administrator to start the tool.Wait until the database is updated.Accept the Terms of use and click Scan.When finished, please click Clean.Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.Please upload report in your reply. Note: Reports will be saved in your system partition, usually at C:\Adwcleaner Link to post Share on other sites More sharing options...
Coleen Posted February 4, 2015 Author ID:936291 Share Posted February 4, 2015 OK - will do all of this immediately. I also want to mention a few other things I have encountered in the course of trying to remedy this on my own, not sure if any are relevant:Windows just ran an update on the re-boot Removed MANY threats via (free) malwarebytes as well as msessentials and followed some additional registry edits, unfortunately I did not manually save the logs :/ Removed 3 user accounts (keeping the files) Removed unused programs (some I cant get rid of - Garmin in particular) Link to post Share on other sites More sharing options...
Coleen Posted February 4, 2015 Author ID:936305 Share Posted February 4, 2015 Malwarebytes scan log attached as:ApplicationLog.txtAdwcleaner logs attached as:AdwCleaner[s0].txtAdwCleaner[R0].txt FYI: the AdwCleaner application does not display a Report prompt. It Reboots, then opens one of the reports in NotepadApplicationLog.txtAdwCleanerS0.txtAdwCleanerR0.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted February 5, 2015 ID:936456 Share Posted February 5, 2015 It seems you were heavily infected. How is your PC behaving now? Scan with Farbar Recovery Scan Tool Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.Right-click on icon and select Run as Administrator to start the tool.(XP users click run after receipt of Windows Security Warning - Open File).Make sure that Addition option is checked.Press Scan button and wait.The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.Please upload them into your next reply. Link to post Share on other sites More sharing options...
Coleen Posted February 5, 2015 Author ID:936515 Share Posted February 5, 2015 I have not attempted to get on internet - was waiting for your next instruction.I left the infected desktop on overnight, left malwarebytes and msessentials running. Just checked it now and there were two wihndows open: one with a bogus 'Update Java' Ad and the other with a bogus Malware Ad. I closed both.In addition, Malwarebytes is open, having found malicious Item "Trojan.Agent" , waiting for me to "Apply Action" to quarantine. SHOULD I PROCEED WITH THIS? Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted February 5, 2015 ID:936527 Share Posted February 5, 2015 Yes, you can quarantine. Then post fresh FRST reports. Link to post Share on other sites More sharing options...
Coleen Posted February 5, 2015 Author ID:936537 Share Posted February 5, 2015 Addition.txtFRST.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted February 5, 2015 ID:936538 Share Posted February 5, 2015 Logs seems clean, how is your PC behaving now? Link to post Share on other sites More sharing options...
Coleen Posted February 5, 2015 Author ID:936542 Share Posted February 5, 2015 Not good.When I open my Google browser, the Malwarebytes pop-up immediately with a message alerting that a malicious website was blocked. While I know this is a good thing, it is also disturbing. I then clicked on my linked in bookmark, and a weird looking linked in home page opens - white background, not blue. It has my username and password auto populated, but I can tell it is a bogus registration page, as the "Join Now" button is actually an Ad. Also - there is a an Ad below the registration section saying the content requires Media Player 12.2 Update...blah blah blah" and it is an "Ad by DealsFinderPro" Now What? Link to post Share on other sites More sharing options...
Coleen Posted February 5, 2015 Author ID:936544 Share Posted February 5, 2015 Yes - real bad - tried another bookmark (one without a password attached) and all kinds of re-directs happened. Had to use task manager to close chrome. Time for the BIG GUNS - what have you got? Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted February 5, 2015 ID:936552 Share Posted February 5, 2015 Can you reinstall Google Chrome? I also want you to restore your home router to factory settings. Link to post Share on other sites More sharing options...
Coleen Posted February 5, 2015 Author ID:936555 Share Posted February 5, 2015 OK - should I uninstall chrome first and download a new version through ie?And I'm not sure how to reset router to factory settings...? Just unplug and re-plug? Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted February 5, 2015 ID:936556 Share Posted February 5, 2015 Sorry. Yes, uninstall Chrome and then download and install latest version. https://www.google.com/chrome/browser/desktop/ Tell me your router model and I'll fetch you the instruction. Link to post Share on other sites More sharing options...
Coleen Posted February 5, 2015 Author ID:936572 Share Posted February 5, 2015 Linksys 610NI'm on the website as well - cant seem to find the reset instructions Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted February 5, 2015 ID:936574 Share Posted February 5, 2015 Tell me if you see these instructions for resetting your router to factory settings: LINK Link to post Share on other sites More sharing options...
Coleen Posted February 5, 2015 Author ID:936579 Share Posted February 5, 2015 Yes - I see it. Doing this now. Thanks. Link to post Share on other sites More sharing options...
Naathim Posted February 14, 2015 ID:939657 Share Posted February 14, 2015 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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