Cryptowall 3.0 help required

[loki28]

Hi, I have an XP machine with Cryptowall 3.0 infection.  I scanned with Farbar and attached the logs.

 

Thanks in advance for any help.

 

loki28

 

FRST.txt

Addition.txt

[loki28]

Not sure if I'm following protocol but I don't seem to be getting a response.

 

Thanks,

[MrCharlie]

Have you read about the virus:

http://www.bleepingcomputer.com/virus-removal/cryptowall-ransomware-information#cryptowall3

MrC

[loki28]

I have read about the virus.  I've scanned with Malwarebytes but it didn't find anything to do with CryptoWall but I'm still infected.

 

From reading other posts about this virus I scanned with Farbar and posted the logs.

 

Thanks,

[MrCharlie]

Make sure you have created a restore point and.....
Download Delfix from Here and save it to your desktop.

• Place a check mark in front of .......
• Create registry backup <---only!
• Uncheck the rest!
• Click the Run button.
  
  Close the tool out when it's done....we'll use it later.
  
  ==========================
  
  At some point please uninstall these programs if possible:
  LUckyCouuppOnn
  ShopPerMaster
  UltraCoupon
  
  ==========================
  
  Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.
  Run FRST.exe/FRST64.exe and click Fix only once and wait
  The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.
  
  ==========================
  
  Please re-scan with FRST and Make sure the Addition Box is checked.
  Post or attach the 2 logs FRST(64).txt and Addition.txt
  
  MrC

fixlist.txt

[loki28]

Ok followed the instructions and everything went smooth.

 

Here are the logs.

FRST.txt

Addition.txt

Fixlog.txt

[MrCharlie]

Looks much better........Next:

Make sure you have created that system restore point before you continue!

Please read the directions carefully so you don't end up deleting something that is good!!

If in doubt about an entry....please ask or choose Skip!!!!

Don't Delete anything unless instructed to!

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

If a suspicious object is detected, the default action will be Skip, click on Continue

Please note that TDSSKiller can be run in safe mode if needed.

Please download the latest version of TDSSKiller from HERE and save it to your Desktop.

• Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters. (Leave the KSN box checked)

  

• Put a checkmark beside loaded modules.

  

• A reboot will be needed to apply the changes. Do it.
• TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
• Then click on Change parameters in TDSSKiller.
• Check all boxes then click OK.

  

• Click the Start Scan button.

  

• The scan should take no longer than 2 minutes.
• If a suspicious object is detected, the default action will be Skip, click on Continue.

  

  Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

  If in doubt about an entry....please ask or choose Skip

• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.

  Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

  

  Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

• A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
• Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

Here's a summary of what to do if you would like to print it out:

If in doubt about an entry....please ask or choose Skip

Don't Delete anything unless instructed to!

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.

New window that comes up.

Then...........

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

http://www.bleepingcomputer.com/download/combofix/dl/12/<---ComboFix direct download

Please make sure you click download buttons that look similar to this, not "sponsored ad links":

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

Last:

Clean out temp files:

Download TFC from here and save it to your desktop.

http://oldtimer.geekstogo.com/TFC.exe

http://www.bleepingcomputer.com/download/tfc/dl/92/

Close any open programs and Internet browsers.

Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.

Please be patient as clearing out temp files may take a while.

Once it completes you may be prompted to restart your computer, please do so.

Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.

MrC

[loki28]

ok,

 

TDSSKiller found no threats, logs are attached

 

Combofix run, log attached.

 

TFC run,

 

Ran Farbar again, logs attached.

TDSSKiller.3.0.0.44_05.02.2015_12.08.58_log.txt

TDSSKiller.3.0.0.44_05.02.2015_12.20.17_log.zip

ComboFix.txt

FRST.txt

Addition.txt

[MrCharlie]

Looks Good.....

Lets check for any adware/spyware now:

Please download AdwCleaner from HERE or HERE to your desktop.

• Double click on AdwCleaner.exe to run the tool.

  Vista/Windows 7/8 users right-click and select Run As Administrator

• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• When it's done you'll see: Pending: Please uncheck elements you don't want removed.
• Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• Look over the log especially under Files/Folders for any program you want to save.
• If there's a program you may want to save, just uncheck it from AdwCleaner.
• If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
• If you're ready to clean it all up.....click the Clean button.
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
• To restore an item that has been deleted:
• Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

Next..................

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

Next.........

Please Update and run a Threat Scan (Malwarebytes)

Click on settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine All that's found

MrC

[loki28]

Adwcleaner run and items cleaned. log attached.

 

JRT run, nothing found. log attached.

 

Malwarebytes updated and run no threats detected.

JRT.txt

AdwCleanerS0.txt

[MrCharlie]

Good...if there's no other problems:

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• If you get Unsupported operating system. Aborting now, just reboot and try again.
• A Notepad document should open automatically called checkup.txt.
• Please Post the contents of that document.
• If you can't post it, attach it

MrC

[Naathim]

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