Cryptowall 3.0 how do i remove

[whord81]

Hey, having a Cryptowall problem on my laptop, read previos threads and created log files, now what do i do???

 

Thanks

Addition.txt

FRST.txt

mbar-log-2015-02-02 (20-25-59).txt

system-log.txt

[TwinHeadedEagle]

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
     
    
Before we start please read and note the following:

• Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
• Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
• Note that we may live in totally different time zones, what may cause some delays between answers.
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything unexpected happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.





Scan with ESET Online Scanner

This step can only be done using Internet Explorer, Google Chrome or Mozilla Firefox.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
Please visit ESET Online Scanner website.
Click there Run ESET Online Scanner.

If using Internet Explorer:

• Accept the Terms of Use and click Start.
• Allow the running of add-on.

If using Mozilla Firefox or Google Chrome:

• Download esetsmartinstaller_enu.exe that you'll be given link to.
• Double click esetsmartinstaller_enu.exe.
• Allow the Terms of Use and click Start.

To perform the scan:

• Make sure that Remove found threats is unchecked.
• Scan archives is checked.
• In Advanced Settings: Scan for potentially unwanted applications, Scan for potentially unsafe applications and Enable Anti-Stealth technology are checked.
• Click Start
• The program will begin to download it's virus database. The speed may vary depending on your Internet connection.
• When completed, the program will begin to scan. This may take several hours. Please, be patient.
• Do not do anything on your machine as it may interrupt the scan.
• When the scan is done, click Finish.
• A logfile will be created at C:\Program Files\ESET\ESET Online Scanner. Open it using Notepad.

Please include this logfile in your next reply.
Don't forget to re-enable previously switched-off protection software!

[whord81]

EST online scanner is running, but seems to be stuck at 99%, its been running for 9 hours so far. I did run malware bytes anti rootkit and i've attached the system log for that.

mbar-log-2015-02-02 (20-25-59).txt

system-log.txt

[TwinHeadedEagle]

Did ESET finish?

[whord81]

Yeah i have attached the log file.

log.txt

[TwinHeadedEagle]

Good. Now run Eset, but check all threats to be removed.

[whord81]

Attached the new file, should i run the farbar recovery tool now?

log.txt

[TwinHeadedEagle]

Yes, please.

[whord81]

Please see the attached Farber files.

FRST.txt

Addition.txt

[TwinHeadedEagle]

Uninstall some programs
 
We need to uninstall some unwanted/unneeded programs.

• Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time

The list of programs to uninstall:

• Updater
• Yahoo Community Smartbar

After completing uninstalls, please manually reboot your machine!
 
Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.
 
 
 
 
 
Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.

fixlist.txt

[Naathim]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!