Need help removing "eDeal by Ad" Malware

[palam001]

I have been trying to weeks to remove "eDeal by Ad" that is hacked into my Chrome browser and my computer. Ran Malwarebytes Anti-Malware several time already did not detect anything. My McAfee Anti-virus did not detect it. I notice my Window Task Manager running new system files "Fixopenx64.exe & databasemydocut.exe & freewarecuiapi.exe". Please help.....I have trying several adware removal programs such as FarBar, RogueKiller, both hang with system not responding message. 

FRST.txt

[kevinf80]

Hello and welome,

 

P2P/Piracy Warning:

 

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

FRST.txt log is not complete, also we need to see the secondary log Addition.txt.  Post both logs complete. Logs are saved here:

 

C:FRST\Logs

 

Thank you,

 

Kevin

[palam001]

Dear Kevin:

The Farbar Recovery Scan Tool, been scanning then not responding, just hang for hours. So the log is incomplete. What should I do, any other tool to run. I have to use Window Task to stop Farbar from continue scanning and hanging. Can't find addition.txt anywhere since Farbar never seem to finish.

[kevinf80]

Turn off your security, then try FRST again.... Ensure all boxes are checkmarked under "Whitelist" also only Addition.txt is checkmarked under "Optional scan" then select scan, post the two produced logs...

[palam001]

Thanks, I turn off security, here the files you requested.a

Addition.txt

FRST.txt

[kevinf80]

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Next,

 

Open Malwarebytes Anti-Malware, from the Dashboard please Check for Updates by clicking the Update Now... link

When the update completes select > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.

 

 

Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.

 

When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

 

 

In most cases, a restart will be required.

 

 

Wait for the prompt to restart the computer to appear, then click on Yes.

 

 

When the scan is completed from the main GUI click on History > Application Logs. Find your Scan log, the date when run will identify it. Checkmark "select" box > then hit the "view" button. The history log window will open. At the bottom of that window are two options, "Copy to clipboard" and "Export"

Select > "Copy to clipboard" that copies the full log to the windows clipboard, so at your reply you right click into the text field and select "Paste" the log is pasted (copied) to  your reply.

 

Next,

 

Download AdwCleaner by Xplode onto your Desktop.

• 
  

Double click on Adwcleaner.exe to run the tool.
Click on Scan
Once the scan is done, click on the Clean button.
You will get a prompt asking to close all programs. Click OK.
Click OK again to reboot your computer.
A text file will open after the restart. Please post the content of that logfile in your reply.
You can also find the logfile at C:\AdwCleaner[sn].txt. Where n in the scan reference number

 

Next,

 

Please download Junkware Removal Tool to your desktop.

• 
  

Shut down your protection software now to avoid potential conflicts. (re-enable when done)
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

 

Next,

 

run an online AV scan to ensure there are no remnants of any infection left on your system that may have been missed. This scan is very thorough and well worth running, it can take several hours please be patient and let it complete:

 

Run Eset Online Scanner

 

**Note** You will need to use Internet explorer for this scan - Vista and Windows 7/8 right click on IE shortcut and run as admin.

 

(To run ESET Online Scanner in a browser other than Internet Explorer, you'll need to download ESET SMART  Installer during the process)

 

Go to Eset web page http://www.eset.com/us/online-scanner/ to run an online scan from ESET.

 

• 
  

Turn off the real time scanner of any existing antivirus program while performing the online scan
click on the Run ESET Online Scanner button
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the add/on to be installed
Click Start
Make sure that the option "Remove found threats"  is Ticked
Click on Advanced Settings, ensure the following options are checked:
 
Scan for potentially unsafe applications
Enable Anti-Stealth Technology
 
Click Scan
 
wait for the virus definitions to be downloaded
Wait for the scan to finish

 

When the scan is complete

 

• 
  

If no threats were found
put a checkmark in "Uninstall application on close"
close program
report to me that nothing was found

 

If threats were found

 

• 
  

click on "list of threats found"
click on "export to text file" and save it as ESET SCAN and save to the desktop
Click on back
put a checkmark in "Uninstall application on close"
click on finish

 

close program

 

Copy and paste the report in next reply.

 

Let me see those logs, also give an update on any remaining isues or concerns...

 

Kevin...

 

 

 

Fixlist.txt

[palam001]

I have big problem login in to window, the problem got worst, I am constantly out of cache memory, it seem like something is running constant in the background eating away all the memory, now login into Safe Mode with Network. Cannot even download Fixlist.txt. Everything kind lag and hang....ahhhh

[palam001]

Finally, got login normal...running Farbar fix....will update you soon

[kevinf80]

Thanks for the information update, post logs whenever you`re ready....

 

Kevin...

[palam001]

Chrome Browser will not respond at all, I am using Internet Explorer browser to send you info.

Here is a copy of the Fixlog.txt and MalwareBytes Scan log.

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 2/3/2015
Scan Time: 4:28:34 AM
Logfile:
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2015.02.03.04
Rootkit Database: v2015.01.14.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x86
File System: NTFS
User: palam001

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 374249
Time Elapsed: 1 hr, 12 min, 56 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Deep Rootkit Scan: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 2
Adware.Pirrit, C:\Users\palam001\AppData\Local\databasemydocsUI\databasemydocsUI.exe, 484, Delete-on-Reboot, [58f99b5c6e1baf87475643d550b2837d]
Adware.Pirrit, C:\Users\palam001\AppData\Local\databasemydocsUI\fileopenx64.exe, 5008, Delete-on-Reboot, [8bc6e710becbda5cbae43adefc06867a]

Modules: 0
(No malicious items detected)

Registry Keys: 3
Adware.Pirrit, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\databasemydocsUI.exe, Quarantined, [58f99b5c6e1baf87475643d550b2837d],
Adware.Pirrit, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\DATABASEMYDOCSUI.EXE, Quarantined, [58f99b5c6e1baf87475643d550b2837d],
Adware.Pirrit, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\FILEOPENX64.EXE, Quarantined, [8bc6e710becbda5cbae43adefc06867a],

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 3
Adware.Pirrit, C:\Users\palam001\AppData\Local\databasemydocsUI\databasemydocsUI.exe, Delete-on-Reboot, [58f99b5c6e1baf87475643d550b2837d],
Adware.Pirrit, C:\Users\palam001\AppData\Local\databasemydocsUI\fileopenx64.exe, Delete-on-Reboot, [8bc6e710becbda5cbae43adefc06867a],
PUP.Optional.AirAdInstaller, C:\Users\palam001\Downloads\Unconfirmed 220593.crdownload, Quarantined, [d37e54a35f2a77bfe8c0a4bd00002cd4],

Physical Sectors: 0
(No malicious items detected)

(end)

Fixlog.txt

[kevinf80]

FRST fix was ran 3 times, any reason why?

 

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x86) Version: 01-02-2015

Ran by palam001 at 2015-02-02 17:55:07 Run:3

[palam001]

I forgot to turn off Antivius Security two times, so it hang, the third time ran smooth. Here the AdwCleaner.txt, overall the computer seem to responding well less lagging and hanging.

AdwCleanerS2.txt

[palam001]

Here is the JRT.txt.

JRT.txt

[kevinf80]

Did you run the ESET online scan, can I see that log...

[palam001]

 

 

YES HERE THE ESET SCAN.TXT, CHROME BROWSER SEEM TO BE BACK NORMAL.

ESET SCAN.txt

[palam001]

Edeals seems to be gone, but computer more lagging than before or "waiting for cache" in broswer message. Seems like it's always busy doing something in the background eating away my cache memory result in a lot of "waiting for respond" message...

[kevinf80]

Is that issue related to one specific browser or more than one browser?

[palam001]

Overall getting a lot "waiting for respond" on all the browser Internet Explorer and Chrome, should I try to reinstall, keep getting message "waiting for cache" bottom Chrome browser. This was never a problem before. Even open a folder, takes 3-4 seconds more than before, instead of instance open.

[kevinf80]

Run the following, let me know if there is any improvement....

 

Scan with ZOEK

 

Please download ZOEK by Smeenk from here: http://hijackthis.nl/smeenk/ and save it to your desktop (preferred version is the *.exe one)

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

 

• 
  

Right-click on icon and select Run as Administrator to start the tool.
Wait patiently until the main console will appear, it may take a minute or two.
In the main box please paste in the following script:

 

services_list;standardsearch;autoclean;emptyclsid;emptyfolderscheck;deleteiedefaults;firefoxlook;chromelook;FFdefaults;CHRdefaults;

 

 

• 
  

Make sure that Scan All Users option is checked.
Push Run Script and wait patiently. The scan may take a couple of minutes.
When the scan completes, a zoek-results logfile should open in notepad.
If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

 

Please include its content in your next reply. Don't forget to re-enable security software!

 

Thanks,

 

Kevin...

[palam001]

Zoek Results

 

Zoek.exe v5.0.0.0 Updated 06-February-2015

Tool run by palam001 on Fri 02/06/2015 at  4:05:36.90.

Microsoft Windows 7 Ultimate  6.1.7601 Service Pack 1 x86

Running in: Normal Mode Internet Access Detected

Launched: C:\Users\palam001\Desktop\zoek.exe [scan all users] [script inserted] 

 

===== Runcheck  4:08:11.27 =====

 

--- Create Environment Variables  4:08:13.40 

--- Create System Restore Point  4:08:22.56 

--- Checking Input  4:08:48.24 

--- AU AppData Check  4:09:04.88 

--- Remove From Windows Installer  4:09:10.52 

--- Empty Folders Check  4:11:02.64 

--- Registry HKLM Software Check  4:11:02.67 

[kevinf80]

Log is not complete, can you post the full log (Will save to root of C:\). Also let me know if any remaining issues or concerns.....

[palam001]

sorry here the real file zoek-results.txt

zoek-results.txt

[kevinf80]

Thanks for the log, what is the current status of your system, are there any remaining issues or concerns....

[palam001]

I notice that there is several new processes running in Windows Task Manager

 

"Daemonu.exe" Username=UpdatusUser Description=NVIDIA Settings Update Manager

"Bservice.exe"

"SaibSVC.exe"

[palam001]

Overall system seem normal again...besides those processes from last respond...