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Unable to connect to internet after running MalwareBytes

BrendonC

By BrendonC
in Resolved Malware Removal Logs

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kevinf80

kevinf80

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Hello and welome,

 

P2P/Piracy Warning:

 

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

Next,

 

Let me see the log from Malwarebytes that cause loss of internet connection, instructions follow:

 

Open Malwarebytes, from the main GUI click on History > Application Logs. Find your Scan log, the date when run will identify it. Checkmark "select" box > then hit the "view" button. The history log window will open. At the bottom of that window are two options, "Copy to clipboard" and "Export"

Select > "Copy to clipboard" that copies the full log to the windows clipboard, so at your reply you right click into the text field and select "Paste" the log is pasted (copied) to  your reply.

 

Next,

 

Do you know of and trust the proxy server on your system:

 

ProxyEnable: [s-1-5-21-2796814318-1155648462-3933915401-1000] => Internet Explorer proxy is enabled.
ProxyServer: [s-1-5-21-2796814318-1155648462-3933915401-1000] => http=127.0.0.1:52109;https=127.0.0.1:52109

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kevinf80

kevinf80

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The zipped logs are not what I want to see, I want to see the last SCAN log from Malwarebytes in text format, The thread header does say the connection was lost after running a scan, I need to see that log. I`m not a network guy either, can you ask whoever else uses the systems if they set up the proxy server.

You state you have no connection so we need to know if the proxy server is correct and trusted....

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BrendonC

BrendonC

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I don't believe a proxy server is in use.  Just a direct connection to the router then modem.  I ended up taking a look at network settings and saw some strange things checked.  I used the reset button there and it appears to have reset whatever was changed by the software/malware/addware that was deleted by the original scan and the computer is now able to connect again.  However, just in case, I have found the files you are asking for.  Thank you for your assistance Kevin

Scans.zip

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BrendonC

BrendonC

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I see on the fixlist.txt for the last computer I did, it included closing the process for the proxy server.  This FRST still shows the proxy server on it.  Now, this is only the second time I have read through this stuff so maybe my imagination is running away... but it appears that the proxy is still set up and I assume still needs to be deleted.  What do you think Kevin?

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kevinf80

kevinf80

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Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Next,

 

Open Malwarebytes Anti-Malware, from the Dashboard please Check for Updates by clicking the Update Now... link

When the update completes select > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.

 

 

Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.

 

When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

 

 

In most cases, a restart will be required.

 

 

Wait for the prompt to restart the computer to appear, then click on Yes.

 

 

When the scan is completed from the main GUI click on History > Application Logs. Find your Scan log, the date when run will identify it. Checkmark "select" box > then hit the "view" button. The history log window will open. At the bottom of that window are two options, "Copy to clipboard" and "Export"

Select > "Copy to clipboard" that copies the full log to the windows clipboard, so at your reply you right click into the text field and select "Paste" the log is pasted (copied) to  your reply.

 

Next,

 

Download AdwCleaner by Xplode onto your Desktop.


Double click on Adwcleaner.exe to run the tool.
Click on Scan
Once the scan is done, click on the Clean button.
You will get a prompt asking to close all programs. Click OK.
Click OK again to reboot your computer.
A text file will open after the restart. Please post the content of that logfile in your reply.
You can also find the logfile at C:\AdwCleaner[sn].txt. Where n in the scan reference number

 

Next,

 

thisisujrt.gif Please download Junkware Removal Tool to your desktop.


Shut down your protection software now to avoid potential conflicts. (re-enable when done)
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

 

Next,

 

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

32 Bit version:

https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

64 Bit version:

https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en'>https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

 

Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window

In the "Scan Type" window, select Quick Scan

Perform a scan and  Click Finish when the scan is done.

Retrieve the MSRT log as follows, and post it in your next reply:

 

1) Select the Windows key and R key together to open the "Run" function

2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

 

notepad c:\windows\debug\mrt.log

 

Let me see those logs in your next reply, also give an update on any remaining issues or concerns...

 

One other point, I do not see an Anti-virus program installed, is that correct?

 

Thank you,

 

Kevin

 

 

 

Fixlist.txt

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BrendonC

BrendonC

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The last of those scans is running right now.  Also, my dad said that he did have anti virus on his computer as it is free through his ISP.  However, he said that when he looked for it after running MalwareBytes and removing all that bad stuff, he was unable to find it.  I'm guessing something in that list deleted/renamed/disabled it.

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BrendonC

BrendonC

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Sorry, I no longer have the computer. However, I did note that the proxy data was no longer in the log. I also wanted to mention that both computers had virus protection prior to infection. McAfee to be exact. Both computers had the virus protection erased by the malware. I called in a coworker that confirmed that both computers were running all Internet activity through a malicious proxy server. Proper steps have been taken by my parents to protect their identity and personal info and I also submitted all information to www.ic3.gov, the FBI Internet crime reporting site.

Lesson... don't screw with the parents of a federal cop turned IT... especially if he knows Kevin. Thanks again Kevin.

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AdvancedSetup

AdvancedSetup

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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