How ro remove virus svchost.exe in Windows temp folder

[jesp1]

Hello,

 I need your help i can´t remove the virus svchost in the folder C:\Window\temp\svchost

 

The Malwarebytes Anti-malware detects the virus and puts it in quarantine and them y deleted it. But the virus turn back again.

 

Can you please help me to resolve this problem.

 

Thanks for your help

 

 

[Naathim]

Hello and

I'm Radek and I'll try to help you with your issue.

Before we start please note the following:

• Analysis and research take some time, also sometimes real life gets in the way, please be patient.
• Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Paste the logs in your posts, attachments make my work harder and more complicated.
• Stay with me to the end, the absence of symtoms doesn't mean that your machine is fully operational.
• Note that we may live in totally different time zones, what may cause some delays between answers.

I can't foresee everything, so if anything unexpected happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!

Rules and policies

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

---

I'd like to see the Malwarebytes' report.

Scan with Malwarebytes' Anti-Malware

Please download and install Malwarebytes Anti-Malware, or re-run it if you already have it installed.

• First of all select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

[jesp1]

Hello Radek!

Thanks for the quick response.

 

I do not know what happened now, but malwarebytes don´t found any virus.

 

This is the report:

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 31-01-2015
Scan Time: 10:27:54
Logfile: Scan log.txt
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2015.01.31.02
Rootkit Database: v2015.01.14.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: joaoesp

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 413756
Time Elapsed: 18 min, 47 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Deep Rootkit Scan: Enabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

[Naathim]

Hi

Let's run some diagnostic scans.

Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your Desktop.

There will be two versions to download: 32-bit and 64-bit. Please download the one that is designed for your system. If you don't know which one should it be, download both of them and try each other out. Only one will run - this is the right one. Please leave it and delete the other.

• Right-click on icon and select Run as Administrator to start the tool.

  > XP users click run after receipt of Windows Security Warning - Open File.

  > 8 users will be prompted about Windows SmartScreen protection - click More information and Run.

• When the tool opens click Yes to disclaimer.
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content in your next reply.

[jesp1]

Hi,

 

Can you please tell me where is the option to send files.

[jesp1]

Hello again,

find the way to put attchaments.

 

Send the FRST and Addition txt files.

 

Thank´s

Addition.txt

FRST.txt

[Naathim]

Sorry for the deay, I blame it on the jetlag.

Uninstall some programs

We need to uninstall some programs.

• Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time

The list of programs to uninstall:

• Glary Utilities

Pay special attention when uninstalling, some of the programs may have checkboxes that will either install others instead or ask you to leave them installed!

After completing uninstalls, please manually reboot your machine!

Scan with ComboFix

This is a very powerful tool that should be used only if advised by Malware Expert.

Do not run ComboFix on your own!

Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

If you are a user of CD emulation software (like Daemon Tools or Alcohol) also disable it for the cleaning process - instructions here.

• Right-click on icon and select Run as Administrator to start the tool.
• Accept the disclaimer and agree if prompted to install Recovery Console.
• Do not take any actions while ComboFix goes through your System - it may cause it to stall!
• This scan may take some time!
• When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).

Include that log in your next reply.

If you'll encounter any issues with internet connection after running ComboFix, please visit this link.

If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.

Don't forget to re-enable your previously switched-off protection software!

[jesp1]

Hello, tanks again for your help!

 

As requested realized the procedures and attached combo fix report.

Combofix txt.txt

[Naathim]

Hi,

 

nothing exactly bad here. No signs of any svchost from the temp files. Do you still get the alerts?

[Naathim]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!