HELP: Struck by Cryptowall 3.0 (Scans run and attached)

[PhillyGuy]

Hi Guys,

 

I woke up this morning, ready to take on the world and get stuff done, and noticed my computer had a bunch of HELP_Dycrypt files and pop-ups. After restarting my computer took forever to boot up, and was stuck with a pukish yellow-green screen for the first  minutes.

 

After searching the internet, I came to quickly realize it was something called Cryptowall 3.O. i did some searching, and came across this forum and followed the instructions posted by Kingal listed on a similar thread (HERE).

 

After following all three steps, running the scans, and exporting the reports, the attachments are what I got. The computer seems to be running well now, but if anyone could instruct me on what to do next, if anything, I would appreciate it!

 

Thanks,

 

Kevin

MBAM scan log.txt

FRST.txt

Addition.txt

TDSSKiller.3.0.0.44_29.01.2015_15.31.56_log.txt

[TwinHeadedEagle]

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
     
    
Before we start please read and note the following:

• Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
• Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
• Note that we may live in totally different time zones, what may cause some delays between answers.
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything unexpected happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 
 
 
Please familiarize yourself with this infection on the link below. It encrypts your files and currently there is no way to crack it, you just cannot save your files. What we can do is only to remove infection. This infections also delete all System Restore points and Shadow Copies of your files, so you cannot turn them back unless you have a backup.
 
 
http://www.bleepingcomputer.com/virus-removal/cryptowall-ransomware-information

[PhillyGuy]

Thanks TwinHeadedEagle!

 

I appreciate you sending the link and I will give it a read.

 

It doesn't appear any files of importance are gone or were compromised. Just curious, after running those scans, is the infection now removed? I don't want to access anything with passwords until I'm fairly certain its gone.

 

Appreciate the help of you, and everyone else on the forums!

 

Kevin

 

 

Hello,

 

Please familiarize yourself with this infection on the link below. It encrypts your files and currently there is no way to crack it, you just cannot save your files. What we can do is only to remove infection.

 

 

http://www.bleepingcomputer.com/virus-removal/cryptowall-ransomware-information

[TwinHeadedEagle]

No, infection is still there and very active. We will remove it in the next step.
 
 
 
Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.

fixlist.txt

[PhillyGuy]

No, infection is still there and very active. We will remove it in the next step.

 

 

 

Fix with Farbar Recovery Scan Tool

 

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

 

Download attached fixlist.txt file and save it to the Desktop:

 

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.

  (XP users click run after receipt of Windows Security Warning - Open File).

• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.

 

Ok, here is what saved to my desktop!

Fixlog.txt

[TwinHeadedEagle]

Very good. Malware should be gone now, how is your PC behaving?

[PhillyGuy]

Seems great! I restarted while waiting for your reply, and it booted quickly. I really appreciate your help!

 

Off-Topic: I've regularly used Malwarebytes (Free) and CCleaner (Free) to keep my computer fresh, but I've been looking to add a solid free virus monitoring and protection tool. Any suggestions? Someone recently suggested Comodo Anti-virus.

 

Anyways, appreciate any advice, and thank you so much for the quick help!!

 

 

Very good. Malware should be gone now, how is your PC behaving?

[TwinHeadedEagle]

Yes, Comodo seems fine to have.
 
 
Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself
 
 

Recommended reading:

 
 
MUST READ - security tips:

• Computer Security - a short guide to staying safer online.

• Simple and easy ways to keep your computer safe and secure on the Internet

• How Malware Spreads - How did I get infected

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:

 

 
In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
 
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:

 
 
TFC - to clean unneeded temporary files.
Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
McShield - to prevent infections spread by removable media.
Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
Adblock - to surf the web without annoying ads! 
 
 

Post-cleanup procedures:

 

 
Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run.
• The program will run for a few seconds and display a notepad report. You do not need to attach it.

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning. 
 
 
 

My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: 

 

Thank you!

 
 
Stay safe,
TwinHeadedEagle  

[Naathim]

Glad we could help.

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