Jump to content

Cryptowall infected PC despite having MB premium installed

spaberlejr1
 Share

Recommended Posts

spaberlejr1

spaberlejr1

Posted
Posted

TWIMC : My mother's PC got infected with the Cryptowall ransomware --- I had acquired MB premium and was hoping it would do the real time protection it advertised but it did not --- please advise as to what options I should have enabled in MB Premium ? 

 

Secondly, I am attaching the files to assist me with removing -- I ran a scan and it detected 9 items which I then deleted but on reboot the Cryptowall pictures and messages are still occurring. So I probably need to do this in Safe Mode. .....

 

First1 and Addition.txtCheckResults.txtFRST.txt

 

Thanks in advance for your help .....

Link to post
Share on other sites
David H. Lipman

David H. Lipman

Posted
Posted

Malware removal assistance can't be provided in this sub-forum.  Please see the following pinned topic which has information on how to get help with a Cryptowall ransomware situation: Available Assistance for Possibly Infected Computers

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.