Unable to connect to internet after running MalwareBytes

[BrendonC]

My parents have had continuous issues with their computers.  Being an IT guy (Databases, not computers) I asked the techs in my office for advice for them.  More than a few suggested MalwareBytes along with SuperAntiSpyware.  Upon running MalwareBytes, they lost the ability to connect to the internet.  Searching through the forums, I found several similar reports that had something to do with the malware breaking the Winsock.  All of the fixes of course said they were for that computer alone.  I am looking for similar help... and offering to buy a beer of course.

 

Attached is a zipped folder containing the log files.  I have enabled "Follow this topic" and will respond quickly throughout the day.  Thanks in advance.

 

Brendon

 

 

protection-log-2015-01-28.zip

[Firefox]

Hello and Welcome to Malwarebytes

Being that you are probably still infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you