digger411 Posted January 28, 2015 ID:933791 Share Posted January 28, 2015 Hi I am having a problem with a run dll box that keeps popping up specifically it saysC:\user default ~1.Def\AppData\local\arcade~1\aghelp.dllI red a post in this forum: https://forums.malwarebytes.org/index.php?/topic/163922-geniusbox-removed-and-run-dll-keeps- popping-up-help-please/but the solution sounds like it is system specific and the topic is closed. I tried to search the site to find more post but was unsuccessful. Can you point me in the right direction to get help. I have run mal ware bytes.I use Lavasoft Adware Anti virus I am running windows 7 service pack 1. If this is not the right way to go about getting help again please point me in the right direction. Thanks Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted January 28, 2015 ID:933793 Share Posted January 28, 2015 Hello, They call me TwinHeadedEagle around here, and I'll be working with you. Before we start please read and note the following:Limit your internet access to posting here, some infections just wait to steal typed-in passwords.Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.Note that we may live in totally different time zones, what may cause some delays between answers.Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. I can't foresee everything, so if anything unexpected happens, please stop and inform me! There are no silly questions. Never be afraid to ask if in doubt! Rules and policies We won't support any piracy. That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding! Failure to follow these guidelines will result with closing your topic and withdrawning any assistance. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.Only one of them will run on your system, that will be the right version. Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. Link to post Share on other sites More sharing options...
digger411 Posted January 28, 2015 Author ID:933836 Share Posted January 28, 2015 OK Thanks for the quick response. Here are the files.Addition.txtFRST.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted January 28, 2015 ID:933879 Share Posted January 28, 2015 Fix with Farbar Recovery Scan Tool This fix was created for this user for use on that particular machine. Running it on another one may cause damage and render the system unstable. Download attached fixlist.txt file and save it to the Desktop: Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!Right-click on icon and select Run as Administrator to start the tool.(XP users click run after receipt of Windows Security Warning - Open File).Press the Fix button just once and wait.If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.When finished FRST will generate a log on the Desktop, called Fixlog.txt.Please attach it to your reply. Fix with AdwCleaner Please download AdwCleaner by Xplode and save the file to your Desktop.Right-click on icon and select Run as Administrator to start the tool.Wait until the database is updated.Accept the Terms of use and click Scan.When finished, please click Clean.Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.Please include the contents of that file in your reply. Note: Reports will be saved in your system partition, usually at C:\Adwcleanerfixlist.txt Link to post Share on other sites More sharing options...
digger411 Posted January 30, 2015 Author ID:934532 Share Posted January 30, 2015 Sorry it took so long to get back family emergency kept me buisy all day.Here are the logs you requested.ThanksFixlog.txtAdwCleanerS1.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted January 30, 2015 ID:934614 Share Posted January 30, 2015 Excellent. How is your PC now? Link to post Share on other sites More sharing options...
digger411 Posted February 2, 2015 Author ID:935500 Share Posted February 2, 2015 Hey THANKS My computer is running fine. What was it and how did i get it? You cab IM me or Email. I would really like to know. Enjoy the Super Bowl . ( hope you are a Pats Fan) Have a beer on me. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted February 2, 2015 ID:935570 Share Posted February 2, 2015 Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself Recommended reading: MUST READ - security tips:Computer Security - a short guide to staying safer online.Simple and easy ways to keep your computer safe and secure on the InternetHow Malware Spreads - How did I get infectedMUST READ - general maintenance:What to do if your Computer is running slowly?The Importance of Software Updating: In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running. Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.How to configure and use Automatic Updates in WindowsHow to update JavaHow to update Adobe ReaderRecommended additional software: TFC - to clean unneeded temporary files.Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.McShield - to prevent infections spread by removable media.Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.Adblock - to surf the web without annoying ads! Post-cleanup procedures: Download DelFix by Xplode and save it to your desktop.Run the tool by right click on the icon and Run as administrator option.Make sure that these ones are checked:Remove disinfection toolsPurge system restoreReset system settingsPush Run.The program will run for a few seconds and display a notepad report. You do not need to attach it.The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFixTool deletes old system restore points and create a fresh system restore point after cleaning. My help is free for everybody.If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: Thank you! Stay safe,TwinHeadedEagle Link to post Share on other sites More sharing options...
digger411 Posted February 2, 2015 Author ID:935653 Share Posted February 2, 2015 ThanksGod Bless Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 3, 2015 Root Admin ID:935691 Share Posted February 3, 2015 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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