Error occurred while trying to read source file Access denied

[shellyatkinson]

Hi....new here....I downloaded Malwarebytes and tried to installl and this is what happens:

 

C:\ProgramFiles(x86) Malwarebytes Anti-Malware\Chameleon\Windows\mbam-chameleon.com

 

An error occured while trying to read the source file:  Access denied

 

Click retry to try again, Ignore to skip this file (not recommended) , or Abort to cancel installation

 

 

Can you help?

 

thanks

Shelly

[daledoc1]

Hello and :
 
Let's start here:

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

OTOH, if you think you might be infected, then I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
It explains the options for free, expert help >>AND<< the suggested, preliminary steps to expedite the process.
A malware analyst will assist you with looking into your issue -- your helper can also assist with getting MBAM up and running.

 

Thanks,