object reference not set to an instance of an object

[abrahamsani]

Hi

I my disc was full and I tried to free some space

after doing that, I am unable to logon

each attempt I make give the error 

object reference not set to an instance of an object

Please help.

[daledoc1]

Hello and :

 

This is not the correct forum section for such a problem.

Let's get a bit more information, so that we can direct you to the proper area for help.

 

Please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)

 

Thank you,

[abrahamsani]

Hi Daldoc1

Please attached is the log file

 

[daledoc1]

Hi:

 

Thanks for the logs.

 

My mistake -- the logs show that you are indeed a business customer using the business product.

I apologize for the error.

 

Please wait for assistance from one of the Business Support team members.

Alternatively, your Business license entitles you to free support from the Business Support team.

You may wish to open a ticket here: Contact Business Support

They will assist you with your issue.

 

Thanks for your patience.

[celee]

Hi:

 

Thanks for the logs.

 

My mistake -- the logs show that you are indeed a business customer using the business product.

I apologize for the error.

 

Please wait for assistance from one of the Business Support team members.

Alternatively, your Business license entitles you to free support from the Business Support team.

You may wish to open a ticket here: Contact Business Support

They will assist you with your issue.

 

Thanks for your patience.

 

Thanks for your help daledoc1!

Customer has reached out via our corporate business support channel and is currently being assisted.

 

Thanks,

Cecile

[abrahamsani]

Hi 

Your request has been updated. To add additional comments, reply to this email.

Please where can I see this update

Regards