Malwarebytes not starting

[seanrd99]

Hi,

 

Malwarebytes anti Malware has been getting error code 0xc0000279 when I try running it or uninstalling it. I have tried to uninstall it via programs and features menu but that does not work. I downloaded norton as a temporary safety measure and scanned my computer and it said it didn't find anything. I am very suspicious because games have been running very poorly and my computer in general seems slower. I dont know what to do next and need help.

[Naathim]

Hello and welcome!

I'm Radek and I'll try to help you with your issue.

Before we start please note the following:

• Analysis and research take some time, also sometimes real life gets in the way, please be patient.
• Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Paste the logs in your posts, attachments make my work harder and more complicated.
• Stay with me to the end, the absence of symtoms doesn't mean that your machine is fully operational.
• Note that we may live in totally different time zones, what may cause some delays between answers.

I can't foresee everything, so if anything unexpected happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!

Rules and policies

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

---

Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your Desktop.

There will be two versions to download: 32-bit and 64-bit. Please download the one that is designed for your system. If you don't know which one should it be, download both of them and try each other out. Only one will run - this is the right one. Please leave it and delete the other.

• Right-click on icon and select Run as Administrator to start the tool.

  > XP users click run after receipt of Windows Security Warning - Open File.

  > 8 users will be prompted about Windows SmartScreen protection - click More information and Run.

• When the tool opens click Yes to disclaimer.
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content in your next reply.

[seanrd99]

When I try starting the install it says it cant find the selected path and then it disappears from my downloads folder.

[Naathim]

OK, this one instead.

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on icon and select Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:

  createsrpoint;process;drivers-services-list;systemspecs;startupall;skipfix-iedefaults;firefoxlook;chromelook;filesrcm;installedprogs;

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Please include its content in your next reply.

Don't forget to re-enable your switched-off protection software!

[seanrd99]

How do I send you the file? I cant find the button.

[Naathim]

Just post its content like you did with previous posts

[seanrd99]

Ok well I tried and it crashed chrome 3 times so I found the attach files button.

zoek-results.txt

[Naathim]

Scan with CKScanner

Download CKScanner by askey127 and save it to your desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• click Search For Files.
• When finished, click Save List To File.
• Remember to run this tool once only, if not asked to run it again.

Please include the content of CKFiles.txt in your next reply.

[seanrd99]

Same thing happening that happened with farbar.

[Naathim]

Boot into Safe Mode and try running CKScanner grom there.

Please reboot your computer and start tapping F8 repeatedly.

You should see a couple of options there, but the main three will be:

• Safe Mode
• Safe Mode with networking
• Safe Mode with command prompt

Using your arrow keys enter the Safe Mode with networking option.

[seanrd99]

I don't know if its because I am running windows 10, but when I spam f8 on startup it only brings up a boot menu for which hard drive to use. 

[Naathim]

Well, actually it's probably the reason why our tools don't work. These are not designed for Windows 10 yet (since 10 is still in dev/test phase).

I can't tell you more. I don't have any ideas how to fix things I am not able to see.

[seanrd99]

Nevermind, my antivirus had re-activated and was blocking it

ckfiles.txt

[seanrd99]

Hope you can still help.

[seanrd99]

Well, actually it's probably the reason why our tools don't work. These are not designed for Windows 10 yet (since 10 is still in dev/test phase).

I can't tell you more. I don't have any ideas how to fix things I am not able to see.

I don't think its windows 10, it was working fine and I have not downloaded any updates for it. Hope you can still help and sorry for wasting your time, I put the file you wanted in

[Naathim]

I need to consult with some colleagues. May take a day or two.

[Naathim]

Hi.

There's a fault here (Windows 10). I will ask a friend of mine to jump in here, maybe together we can do something.

[seanrd99]

Hi.

There's a fault here (Windows 10). I will ask a friend of mine to jump in here, maybe together we can do something.

That would be great!

[Naathim]

I have passed your request and pointed to this thread some people from our Development Dept. Expect a reply from them.

[Naathim]

Hi,

Our team wasn't able to replicate the issue. They found similar thread where user did a system restore.

The proposed course of action is to reinstall MBAM.

Uninstall outdated Malwarebytes' Anti-Malware

Please download MBAM-clean and save it to your desktop.

• Right-click on mbam-clean.exe icon and select Run as Administrator to start the tool.
• It will ask you to reboot the machine - please do so.

After that follow my next instructions to download & install the newset MBAM version.

Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

[Naathim]

Hi,

are you still around?

[Naathim]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!