aks Posted January 22, 2015 ID:931890 Share Posted January 22, 2015 Just got a pop-up made to look like from Microsoft Windows...says...The operation could not be completed. Access is denied. Shut it and then something popped up saying something wanted to make changes. I accidentally allowed it to. Now all of my resources are being used. I have a lot of instances of Chrome running in my task manager using up to 1gb of memory, but no chrome windows are actually open. TwinHeadedEagle...I need help...again! Link to post Share on other sites More sharing options...
kevinf80 Posted January 22, 2015 ID:931902 Share Posted January 22, 2015 Hello and welome, P2P/Piracy Warning: If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy. Download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. Thanks, Kevin.... Link to post Share on other sites More sharing options...
aks Posted January 22, 2015 Author ID:931924 Share Posted January 22, 2015 I attached both. FRST.txtAddition.txt Link to post Share on other sites More sharing options...
kevinf80 Posted January 22, 2015 ID:931937 Share Posted January 22, 2015 Disable WinPatrol- Right Click the 'Scotty Dog' icon in the system tray- Click Options- At the bottom of the options page, Uncheck Automatically Run WinPatrol When Computer Starts-Click the X to end program.- Right Click the 'Scotty Dog' icon in the system tray again- Click Exit ProgramWinPatrol is now disabled and will not start at bootup. Next, Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Run FRST and press the Fix button just once and wait.The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Open Malwarebytes Anti-Malware, from the Dashboard please Check for Updates by clicking the Update Now... linkWhen the update completes select > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware. Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button. When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected. In most cases, a restart will be required. Wait for the prompt to restart the computer to appear, then click on Yes. When the scan is completed from the main GUI click on History > Application Logs. Find your scan log, the date when run will identify it. Checkmark "select" box > then hit the "view" button. The history log window will open. At the bottom of that window are two options, "Copy to clipboard" and "Export" Select > "Copy to clipboard" that copies the full log to the windows clipboard, so at your reply you right click into the text field and select "Paste" the log is pasted (copied) to your reply. Or select "Export" you are given the option to export as a Text file (*.txt) or XML file (*.xml) Choose text file, save the exported file to a place of your choice. That file can be attached to your reply... Next, Download AdwCleaner by Xplode onto your Desktop. Double click on Adwcleaner.exe to run the tool. Click on Scan Once the scan is done, click on the Clean button. You will get a prompt asking to close all programs. Click OK. Click OK again to reboot your computer. A text file will open after the restart. Please post the content of that logfile in your reply. You can also find the logfile at C:\AdwCleaner[sn].txt. Where n in the scan reference number Next, Please download Junkware Removal Tool to your desktop.Shut down your protection software now to avoid potential conflicts. (re-enable when done)Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".The tool will open and start scanning your system.Please be patient as this can take a while to complete depending on your system's specifications.On completion, a log (JRT.txt) is saved to your desktop and will automatically open.Post the contents of JRT.txt into your next message. Next, Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktopEnsure to get the correct version for your system.... 32 Bit version:https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en64 Bit version:https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en'>https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en Right click on the Tool, select “Run as Administrator” the tool will expand to the options WindowIn the "Scan Type" window, select Quick ScanPerform a scan and Click Finish when the scan is done.Retrieve the MSRT log as follows, and post it in your next reply: 1) Select the Windows key and R key together to open the "Run" function2) Type or Copy/Paste the following command to the "Run Line" and Press Enter: notepad c:\windows\debug\mrt.log Let me see those logs, also give an update on any remaining issues or concerns... Kevin... Fixlist.txt Link to post Share on other sites More sharing options...
aks Posted January 23, 2015 Author ID:931981 Share Posted January 23, 2015 When I select 'scan log', it only makes the Delete button active. The view button is grey. Link to post Share on other sites More sharing options...
aks Posted January 23, 2015 Author ID:931993 Share Posted January 23, 2015 logs attachedScan Log.txtFixlog.txtAdwCleanerR0.txtAdwCleanerS0.txtJRT.txtmrt.log Link to post Share on other sites More sharing options...
kevinf80 Posted January 23, 2015 ID:932133 Share Posted January 23, 2015 Can you give an update on any remaining issues or concerns.... Link to post Share on other sites More sharing options...
aks Posted January 23, 2015 Author ID:932219 Share Posted January 23, 2015 So far so good. Any idea what could be doing this? This is the third time in the past 1.5 months I have gotten this type of virus. Prior to that, I can't remember the last time my computer had a virus. It had been years. I must be doing something wrong, though. Link to post Share on other sites More sharing options...
kevinf80 Posted January 23, 2015 ID:932325 Share Posted January 23, 2015 Yes looks like maybe you pick up browser hijacker, there are many ways that can happen. Exploited websites, exploited java and/or adobe reader/flash, emails that maybe look genuine to trick you but carry hidden trojan....etc etc. Definitely try the free version of Anti Exploit by Malwarebytes: https://www.malwarebytes.org/antiexploit/ that will give an extra layer of protection... If no remaining issues/concerns we clean up as follows.. Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down: "Delfix link mirror" Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked: Activate UAC Remove disinfection tools Create registry backup Purge System Restore Reset system settings Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Part of the routine will be to create a registry back up with ERUNT, the back up will be created here: C:\Windows\ERUNT When all is known to be well with your system you can delete that back up folder if you consider it as not needed... Any remnant files/logs from tools we have used can be deleted… Next, Read the following link to fully understand PC security and best practices, you may find it useful.... http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry2316629 Let me know if we are ok to close out.... Thank you, Kevin.. Link to post Share on other sites More sharing options...
aks Posted January 23, 2015 Author ID:932334 Share Posted January 23, 2015 Looks like we are good to go! Thank you! Link to post Share on other sites More sharing options...
kevinf80 Posted January 23, 2015 ID:932335 Share Posted January 23, 2015 You`re very welcome, comeback anytime..... take care and surf safe, Kevin... Link to post Share on other sites More sharing options...
Naathim Posted January 28, 2015 ID:933812 Share Posted January 28, 2015 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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