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Can't remove Trojan.gen.2 virus, please help!

heatheristic
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kevinf80

kevinf80

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Hello and welome,

 

P2P/Piracy Warning:

 

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

Download Farbar Recovery Scan Tool and save it to your desktop.

 

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.


Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

Let me see those logs,

 

Kevin...

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kevinf80

kevinf80

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Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Next,

 

Boot your system back to normal mode:

 

Open Malwarebytes Anti-Malware, from the Dashboard please Check for Updates by clicking the Update Now... link

When the update completes select > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.

 

 

Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.

 

When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

 

 

In most cases, a restart will be required.

 

 

Wait for the prompt to restart the computer to appear, then click on Yes.

 

 

When the scan is completed from the main GUI click on History > Application Logs. Find your scan log, the date when run will identify it. Checkmark "select" box > then hit the "view" button. The history log window will open. At the bottom of that window are two options, "Copy to clipboard" and "Export"

Select > "Copy to clipboard" that copies the full log to the windows clipboard, so at your reply you right click into the text field and select "Paste" the log is pasted (copied) to  your reply.

 

Next,

 

Download AdwCleaner by Xplode onto your Desktop.


Double click on Adwcleaner.exe to run the tool.
Click on Scan
Once the scan is done, click on the Clean button.
You will get a prompt asking to close all programs. Click OK.
Click OK again to reboot your computer.
A text file will open after the restart. Please post the content of that logfile in your reply.
You can also find the logfile at C:\AdwCleaner[sn].txt. Where n in the scan reference number

 

Next,

 

thisisujrt.gif Please download Junkware Removal Tool to your desktop.


Shut down your protection software now to avoid potential conflicts. (re-enable when done)
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

 

Next,

 

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

32 Bit version:

https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

64 Bit version:

https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en'>https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

 

Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window

In the "Scan Type" window, select Quick Scan

Perform a scan and  Click Finish when the scan is done.

Retrieve the MSRT log as follows, and post it in your next reply:

 

1) Select the Windows key and R key together to open the "Run" function

2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

 

notepad c:\windows\debug\mrt.log

 

Let me see those logs, also give an update on any remaining issues or concerns...

 

Kevin...

 

 

Fixlist.txt

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kevinf80

kevinf80

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Can you post the logs i`ve requested when ever you`re ready. Also run the following, see if we find out the cause of the BSOD:

 

Please download this program Blue Screen Viewer  and unzip "Bluescreen View.exe" to your desktop.
Next, Select Start > Right click on "Computer" and select "Properties" select "Advanced System Settings" then "Advanced" tab. From the "Start up and Recovery" section select "settings" make sure the default folder is "%SystemRoot%\Minidump".
Go back to your desktop and double click on Bluescreen Viewer to run it, if there is any info available the program will grab the most recent. Choose save from the Toolbar and copy paste to your next reply. If there is no information available try and re-create the BSOD and try again with the tool to collect the information.
 

Thank you,

 

Kevin

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  • Root Admin
AdvancedSetup

AdvancedSetup

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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  • 1 month later...
kevinf80

kevinf80

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Run the following and post the logs:

 

Please download RogueKiller and save it to your desktop from the following link: http://www.bleepingcomputer.com/download/roguekiller/

 


Quit all running programs.
For Windows XP, double-click to start.
For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
Read and accept the EULA (End User Licene Agreement)
Click Scan to scan the system.
When the scan completes select "Report", log will open. Close the program > Don't Fix anything!
Post back the report which should also be located here:

 

C:\Programdata\RogueKiller\Logs <-------- W7/8

C:\Documents and Settings\All Users\Application Data\RogueKiller\Logs <------XP

 

Next,

 

Please download aswMBR from here: http://files.avast.com/files/rootkit-scanner/aswmbr.exe Save to your desktop.

 


Double click theaswMBR.exe icon, and click Run
There will be a short delay before the next dialog box comes up. Please just wait a minute or two.
When asked if you'd like to "download the latest Avast! virus definitions", click Yes.
Typically this is about a 100MB download so depending on your connection speed it can take a short while to download and become ready.
Click the Scan button to start the scan once the update has finished downloading
On completion of the scan, click the save log button, save it to your desktop, then copy and paste it in your next reply.

 

Note: There will also be a file on your desktop named MBR.dat do not delete this for now. It is an actual backup of the MBR (master boot record).

 

Also give an update on any remaining issues or concerns...

 

Kevin.

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kevinf80

kevinf80

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Zip up the file MBR.dat and attach it to your reply...

 

Next,

 

1.Download Malwarebytes Anti-Rootkit from this link:

 

 http://www.malwarebytes.org/products/mbar/

 

2. Unzip the File to a convenient location. (Recommend the Desktop)

3. Open the folder where the contents were unzipped to run mbar.exe

 

Image1.png

 

4. Double-click on the mbar.exe file, you may receive a User Account Control prompt asking if you are sure you wish to allow the program to run. Please allow the program to run and MBAR will now start to install any necessary drivers that are required for the program to operate correctly. If a rootkit is interfering with the installation of the drivers you will see a message that states that the DDA driver was not installed and that you should reboot your computer to install it. You will see this image:

 

mbarwm.png

 

5. If you receive this message, please click on the Yes button and Malwarebytes Anti-Rootkit will now restart your computer. Once the computer is rebooted and you login, MBAR will automatically start and you will now be at the start screen. (If no Rootkit warning you will go from step 4 to 6.)

 

6. The following image opens, select Next.

 

Image2.png

 

7. The following image opens, select Update

 

Image3.png

 

8. When the update completes select Next.

 

Image4.png

 

9. In the following window ensure "Targets" are ticked. Then select "Scan"

 

Image5.png

 

10. If an infection is found select the "Cleanup Button" to remove threats, Reboot if prompted. Wait while the system shuts down and the cleanup process is performed.

 

MBAntiRKcleanA.png

 

11. Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click "Cleanup Button" once more and repeat the process.

12. If no threats were found you will see the following image, Select Exit:

 

Image6.png

 

13. Verify that your system is now running normally, making sure that the following items are functional:

 


      Internet access
      Windows Update
      Windows Firewall

 

14.  If there are additional problems with your system, such as any of those listed above or other system issues, then run the 'fixdamage' tool included within Malwarebytes Anti-Rootkit folder.

 

15. Select "Y" from your Keyboard, tap Enter.

 

16. The fix will be applied, select any key to Exit.

 

17. Let me know how your system now responds. Copy and paste the two following logs from the mbar folder:

 

System - log

Mbar - log   Date and time of scan will also be shown

 

Thanks,

 

Kevin...

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heatheristic

heatheristic

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Here's the MBR.dat zip file:

 

 

My computer's still a little slow but it's up and working again. 

 

Wifi went missing yesterday though, kept giving the limited connectivity message whenever I try to reconnect to a network or iphone hotspot.

 

Firewall is good, not sure what to check though.

 

Can't download any updates on Windows Update yet cause of the wifi problem.

 

Could this be from the virus or something else which I have to doublecheck again?

 

 

Here are the mbar logs while i try out the fixdamage:

 

 

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kevinf80

kevinf80

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MBR is good, no issues. No entries to worry us. After you run "fixdamage" let me know if there is an improvement with wifi...

 

Run the following please:

 

Download Farbar Service Scanner from here: http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/ and run it on the computer with the issue.

Make sure the following options are checked:

 


Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update
Windows Defender

 


Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

 

Thanks,

 

Kevin....

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kevinf80

kevinf80

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Select start type or copy/paste Device manager into the search box, hit the enter key. The "Device manager" will open, scroll to and expand "Network Adapters" Do any of the adapters have excalamation or question mark listed?

If there is any of those marks showing the adapter will probably need a new driver, or you can right click on the problem adapter, select "Uninstall" do that and then re-boot. Windows will see the wireless card at boot and attribute a fresh driver....

 

If no exclamation or question marks show run the following:

 

Please download http://www.majorgeeks.com/mg/getmirror/complete_internet_repair,1.html Complete Internet Repair and save it to your Desktop. <--- Do not save anywhere else

 

Download Mirror http://www.majorgeeks.com/mg/getmirror/complete_internet_repair,2.html

 

Double click the icon and select Extract (accept UAC alert if applicable)

 

Double click the Complete Internet Repair folder on your desktop.

 

Run the version relevant to your system, 32 bit or 64 bit.

 

Double click the CIntRep.exe icon  <----32 bit version.

Double click the ClntRep_64.exe icon  <--- 64 bit version

 

Place a checkmark next to the following entries:

 

Reset Internet Protocol (TCP/IP)

Repair Winsock (Reset Catalog)

Renew Internet Connections

Flush DNS Resolver Cache

Repair Internet Explorer

Clear Windows Update History

Repair Windows / Automatic Updates

Repair SSL / HTTPS / Cryptography

Reset Windows Firewall Configuration

Restore the default hosts file

Repair Workgroup Computers view

 

Click Go!

 

Ignore any error messages for now

 

Click OK to reboot your computer....

 

let me know if any improvement....

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kevinf80

kevinf80

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Please download MiniToolBox from here:

 

http://www.bleepingcomputer.com/download/minitoolbox/dl/65/

 

Transfer to sick PC save to desktop and run it.

 

Checkmark the following checkboxes:

 


Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Devices
List Users, Partitions and Memory size.
List Minidump Files
List Restore Points

 

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

 

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

 

Post that log,

 

Also right click on the internet icon next to clock, select "Troubleshoot" what does that tell you?

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heatheristic

heatheristic

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Here's the log from MiniToolBox:

 

 

The troubleshoot had quite a few problems

 

  • There might be a problem with the driver for the Local Area Connection 4 adapter
  • There might be a problem with the driver for the Wireless Network Connection adapter
  • There might be a problem with the driver for the Local Area Connection 5 adapter
  • There might be a problem with the driver for the Local Area Connection adapter

 

I've absolutely no idea what's going on though.

 

 

Thanks!

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