HENRYTSR Posted January 21, 2015 ID:931533 Share Posted January 21, 2015 Hello,I have a virus that even with running CCleaner and Malwarebytes I still have virus I get constant Malicious website blocked popups outbound warnings. IP: 195.2.241.88Port: 53092outboundc\windows\system32\dplaysvr.exe------------------------------searchnet.blinkxcore.com------------------------------ This is just a couple of the ones it found there are many. This is on my laptop and I am not even sure ill be able to get to forum from it but will tryPLEASE HELP Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted January 21, 2015 ID:931535 Share Posted January 21, 2015 Hello, They call me TwinHeadedEagle around here, and I'll be working with you. Before we start please read and note the following:Limit your internet access to posting here, some infections just wait to steal typed-in passwords.Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.Note that we may live in totally different time zones, what may cause some delays between answers.Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. I can't foresee everything, so if anything unexpected happens, please stop and inform me! There are no silly questions. Never be afraid to ask if in doubt! Rules and policies We won't support any piracy. That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding! Failure to follow these guidelines will result with closing your topic and withdrawning any assistance. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.Only one of them will run on your system, that will be the right version. Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. Link to post Share on other sites More sharing options...
HENRYTSR Posted January 21, 2015 Author ID:931544 Share Posted January 21, 2015 Hello, here are the filesAddition.txtFRST.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted January 21, 2015 ID:931550 Share Posted January 21, 2015 Your PC seems heavily infected. You're infected with Cryptowall virus that encrypts your files and make them unusable. More info here --> http://www.bleepingcomputer.com/virus-removal/cryptowall-ransomware-information This is the consequence for not having Antivirus installed. Uninstall some programs We need to uninstall some unwanted/unneeded programs.Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.Search there for each entry mentioned below, right-click the entry and click Uninstall one at a timeThe list of programs to uninstall:ShopAtHome.com HelperShopAtHome.com ToolbarAfter completing uninstalls, please manually reboot your machine! Note: If you get the message like: An error occurred while trying to uninstall, just press Yes. Fix with Farbar Recovery Scan Tool This fix was created for this user for use on that particular machine. Running it on another one may cause damage and render the system unstable. Download attached fixlist.txt file and save it to the Desktop: Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!Right-click on icon and select Run as Administrator to start the tool.(XP users click run after receipt of Windows Security Warning - Open File).Press the Fix button just once and wait.If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.When finished FRST will generate a log on the Desktop, called Fixlog.txt.Please post it to your reply.fixlist.txt Link to post Share on other sites More sharing options...
HENRYTSR Posted January 21, 2015 Author ID:931554 Share Posted January 21, 2015 Also I did the normal HJT scan and it says For some reason your system denied write access to the hosts files. but runing as administrator lets it work normal. I have not made any changes I will wait further instruction Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted January 21, 2015 ID:931555 Share Posted January 21, 2015 Follow my instructions above. Link to post Share on other sites More sharing options...
HENRYTSR Posted January 21, 2015 Author ID:931580 Share Posted January 21, 2015 Here is the log you requested.. it is hard cause imhaving issues staying onlineFixlog.txt Link to post Share on other sites More sharing options...
HENRYTSR Posted January 22, 2015 Author ID:931619 Share Posted January 22, 2015 what next.. seems too have helped not sure if fixed Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted January 22, 2015 ID:931694 Share Posted January 22, 2015 Good. How is your PC behaving now? Link to post Share on other sites More sharing options...
HENRYTSR Posted January 22, 2015 Author ID:931758 Share Posted January 22, 2015 still getting the blocked warnings but I have not seen the redirect but I shut down waiting further instruction Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted January 22, 2015 ID:931903 Share Posted January 22, 2015 Can you again copy how exactly warning looks like? Link to post Share on other sites More sharing options...
HENRYTSR Posted January 23, 2015 Author ID:931972 Share Posted January 23, 2015 yes.. I am sorry I work all weekend so not here durring the dayI will boot it up and when it does ill tell you do you want me to do C-cleaner or HJT? Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted January 23, 2015 ID:932102 Share Posted January 23, 2015 We do not use HJT anymore. You can use CCleaner any time you want. Link to post Share on other sites More sharing options...
HENRYTSR Posted January 26, 2015 Author ID:933050 Share Posted January 26, 2015 Sorry I just got back to you..I did another malwarebytes scan ill show you file so you can see what it found and quarenteened, then ill wait for instruction. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted January 26, 2015 ID:933051 Share Posted January 26, 2015 Yes, remove all found files. Download Malwarebytes Anti-Rootkit to your desktop.Double-click the icon to start the tool.It will ask you where to extract it, then it will start.Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.Click in the introduction screen "next" to continue.Click in the following screen "Update" to obtain the latest malware definitions.Once the update is complete select "Next" and click "Scan".When the scan is finished and no malware has been found select "Exit".If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.Open the MBAR folder and attach the content of the following files in your next reply:"mbar-log-{date} (xx-xx-xx).txt""system-log.txt" Scan with Farbar Recovery Scan Tool Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.Right-click on icon and select Run as Administrator to start the tool.(XP users click run after receipt of Windows Security Warning - Open File).Make sure that Addition option is checked.Press Scan button and wait.The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.Please upload them into your next reply. Link to post Share on other sites More sharing options...
HENRYTSR Posted January 26, 2015 Author ID:933052 Share Posted January 26, 2015 Sorry I just got back to you..I did another malwarebytes scan ill show you file so you can see what it found and quarenteened, then ill wait for instruction. Link to post Share on other sites More sharing options...
HENRYTSR Posted January 26, 2015 Author ID:933058 Share Posted January 26, 2015 I noticed that every single folder has 4 files named HELP_DECRYPTThese files are from exe to image o web page Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted January 26, 2015 ID:933059 Share Posted January 26, 2015 Yes, your PC is infected with CryptoWall virus. It encrypts your files and ask for ransom. More info here: http://www.bleepingcomputer.com/virus-removal/cryptowall-ransomware-information We can clean the infection, but your files will remain unusable, unless you have backup. Link to post Share on other sites More sharing options...
HENRYTSR Posted January 26, 2015 Author ID:933189 Share Posted January 26, 2015 everything works when I go to it. I did a dos command to remove all files that had the HELP_ENCRYT it looks as this is one of the copycat virus and it is using image files as redirects but files themselves are in tact. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted January 26, 2015 ID:933203 Share Posted January 26, 2015 How is your PC behaving now? Link to post Share on other sites More sharing options...
Naathim Posted January 29, 2015 ID:934176 Share Posted January 29, 2015 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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