vicvinegar Posted January 17, 2015 ID:930229 Share Posted January 17, 2015 I am very frustrated here. I have this on my PC and every time I click Fix Now or I manually try to fix it on my own, I still have this problem. I closed the program and then restarted it and it still has the problem. Every time I go to the Detection and Protection settings, it doesn't remember what I changed it to. I have no malware on my PC. Link to post Share on other sites More sharing options...
vicvinegar Posted January 17, 2015 Author ID:930230 Share Posted January 17, 2015 I also have Webroot Anywhere protection Link to post Share on other sites More sharing options...
daledoc1 Posted January 17, 2015 ID:930298 Share Posted January 17, 2015 Hello and :If rebooting the computer doesn't resolve the issue, then you might wish to try setting mutual exclusions between MBAM and WSA.Instructions for that are below.If that still doesn't resolve the issue, then I suggest the following:Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2xIf that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their SolutionsPlease let us know how it goes.Thanks,--------------------Please exclude the following files from your Antivirus Software for your version of Windows:For 32 bit versions of Windows XP, Windows Vista, Windows 7 & Windows 8:C:\Program Files\Malwarebytes Anti-Malware\mbam.exeC:\Program Files\Malwarebytes Anti-Malware\mbamdor.exeC:\Program Files\Malwarebytes Anti-Malware\mbampt.exeC:\Program Files\Malwarebytes Anti-Malware\mbamservice.exeC:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe For 64 bit versions of Windows Vista or Windows 7 & 8:C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exeC:\Program Files (x86)\Malwarebytes Anti-Malware \mbamscheduler.exeNote: If you are using a software firewall besides the built in Windows Firewall, you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well.Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:data-cdn.mbamupdates.com Link to post Share on other sites More sharing options...
vicvinegar Posted January 17, 2015 Author ID:930324 Share Posted January 17, 2015 Thanks for the help. I'm having some stability issues on my PC right now and they might be related to this so when I get them taken care of I will try this. Link to post Share on other sites More sharing options...
vicvinegar Posted January 18, 2015 Author ID:930595 Share Posted January 18, 2015 I reinstalled and it seems fine. Thanks for the advice! Link to post Share on other sites More sharing options...
vicvinegar Posted January 18, 2015 Author ID:930597 Share Posted January 18, 2015 Oh and I added all the exceptions to Webroot anyways. Link to post Share on other sites More sharing options...
Firefox Posted January 19, 2015 ID:930648 Share Posted January 19, 2015 Great, glad to hear its working for you now, daledoc1 was glad to have helped.... Thanks for letting us know... Link to post Share on other sites More sharing options...
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