Something won't allow me to update java?

[kiokigeisha]

Started a thread in the wrong forum, it's here https://forums.malwarebytes.org/index.php?/topic/163557-something-wont-allow-me-to-update-java/

To save a click, "I've had malware issues.  Even got my credit card hijacked shopping online.  I have the free version of malwarebytes anti-malware software and I use AVG anti-virus.  I use google chrome browser.  I've been trying to run a java update for awhile now. My version is still 7 something.  After checking all over the java forums I was advised to use the "offline" installer.  No go.  I ran a scan with malwarebytes and found 3 new nasties, but no java installer will update my old version of Java.  Checking with the Google chrome forums I also find no help.  Only suggestions that something nasty is preventing me from updating java.  The reasoning is, this nasty has an exploit in the old version of java so part of what it does is prevent you from updating it.  

 

So to the question.  I've cleaned up everything that AVG or Malwarebytes finds, reboot, try again, and nothing.  Something is blocking me from updating Java.  Any help or ideas?"

 

I've attached the log, I have deleted all the items in quarantine and still no go.   

 

Malwarebytes Anti-Malware

www.malwarebytes.org

 

Scan Date: 1/15/2015

Scan Time: 9:24:49 PM

Logfile: thing.txt

Administrator: Yes

 

Version: 2.00.4.1028

Malware Database: v2015.01.16.01

Rootkit Database: v2015.01.14.01

License: Free

Malware Protection: Disabled

Malicious Website Protection: Disabled

Self-protection: Disabled

 

OS: Windows 7 Service Pack 1

CPU: x64

File System: NTFS

User: Ericka

 

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 366106

Time Elapsed: 14 min, 6 sec

 

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Disabled

Heuristics: Enabled

PUP: Enabled

PUM: Enabled

 

Processes: 0

(No malicious items detected)

 

Modules: 0

(No malicious items detected)

 

Registry Keys: 0

(No malicious items detected)

 

Registry Values: 0

(No malicious items detected)

 

Registry Data: 0

(No malicious items detected)

 

Folders: 0

(No malicious items detected)

 

Files: 0

(No malicious items detected)

 

Physical Sectors: 0

(No malicious items detected)

 

 

(end)

[TwinHeadedEagle]

Hello,
 
 
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
 
 
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[kiokigeisha]

Sorry for the delay in reply!  There is a computer place in the building where I work.  It's run by a good guy and we did some work for him.  His place is mostly an internet cafe and he also deals in cell phones but he said he'd take a look at it for me and clean up my laptop for 40 bucks.  I don't get it back until tomorrow.  I asked about it before I left work tonight and he said he hasn't found anything.  So... not good.  As a bonus I got an email from comcast (I don't know if it's legit)  that said I was infected with a bot.  Some searching around suggests that it might be a legit email some suggest it's just a scare email trying to get people to buy their "fix" software.  I'll update tomorrow after I get the lappy back and report what was found in case anyone is following this thread because they are having the same issues. 

[TwinHeadedEagle]

No, this email you received isn't legit, don't get fooled.

[kiokigeisha]

Got my computer back last night.  The guy didn't charge me anything.  He says it's because everything he ran and tested came back clean.  I boot up this morning. Don't even open a web browser just start working in excel and dropbox for a work thing and AVG is having a fit about a trojan called poweliks.  I downloaded a removal tool from symantec, and killed that one.  Oh and I still can't update java.  I'm about to throw in the towel and restore from a backup I did on an external drive.  The problem is I( got the drive for my birthday in July so the backup is a bit aged.  What a PITA.  

[TwinHeadedEagle]

Use this tool to remove Java

 

https://singularlabs.com/software/javara/

 

Then just install new version manually.

[Naathim]

Glad we could help.

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