pup.optional.remarkable.a infection in chrome

[kpiontek]

I have an infections with pup.optional.remarkable.a infection in chrome. Malwarebytes "seems" to remove it but when I open chrome it's back most notable with ads from chepsales4all, inserted links and hijacked clicks.

Attached are scan logs for Malwarebytes and FRST.

I'd appreciate any help in removing this infection.

 

Malwarebytes scan.txt

FRST.txt

Addition.txt

[TwinHeadedEagle]

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
     
    
Before we start please read and note the following:

• Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
• Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
• Note that we may live in totally different time zones, what may cause some delays between answers.
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything unexpected happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 
 
 
 

Scan with ZOEK
 
Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

createsrpoint;autoclean;emptyalltemp;ipconfig /flushdns;b

• Right-click on icon and select Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

[kpiontek]

Here is the result:

 

Zoek.exe v5.0.0.0 Updated 09-January-2015
Tool run by Klaus on Tue 01/13/2015 at  8:55:29.32.
Microsoft Windows 7 Enterprise  6.1.7601 Service Pack 1 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Klaus\Downloads\zoek.exe [scan all users] [script inserted]

==== System Restore Info ======================

1/13/2015 8:58:25 AM Zoek.exe System Restore Point Created Succesfully.

==== Empty Folders Check ======================

C:\PROGRA~2\AGEIA Technologies deleted successfully
C:\PROGRA~2\COMMON~1\Symantec Shared deleted successfully
C:\Program Files\Bitdefender deleted successfully
C:\Program Files\HitmanPro deleted successfully
C:\PROGRA~3\ALM deleted successfully
C:\PROGRA~3\Nalpeiron deleted successfully
C:\PROGRA~3\x-formation deleted successfully
C:\Users\Klaus\AppData\Roaming\QuickScan deleted successfully
C:\Users\Klaus\AppData\Local\x-formation deleted successfully
C:\Windows\serviceprofiles\networkservice\AppData\Local\CrashDumps deleted successfully

==== Deleting CLSID Registry Keys ======================

HKEY_USERS\S-1-5-21-514335228-3158355399-3564206212-1000\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4} deleted successfully

==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================


==== FireFox Fix ======================

ProfilePath: C:\Users\Klaus\AppData\Roaming\Mozilla\Firefox\Profiles\4pxmszzj.default

user.js not found
---- Lines browser.startup.page removed from prefs.js ----
user_pref("browser.startup.page", 3);
---- FireFox user.js and prefs.js backups ----

prefs_20150113_0907_.backup

==== Batch Command(s) Run By Tool======================


==== Deleting Files \ Folders ======================

C:\PROGRA~3\8091061649014817 deleted
C:\Users\Klaus\.android deleted
C:\Windows\sysWoW64\config\systemprofile\.android deleted
C:\Users\Klaus\AppData\Roaming\appdataFr2.bin deleted
C:\PROGRA~3\Package Cache deleted
C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Clip Converter deleted
C:\Users\Klaus\Downloads\Thermo 12 Great Offers -Packaged Savings on Revco UxF ULT Freezers.pdf deleted
C:\Windows\SysNative\config\systemprofile\Searches deleted
C:\windows\SysNative\GroupPolicy\Machine deleted
C:\windows\SysNative\GroupPolicy\User deleted
C:\windows\SysNative\GroupPolicy\gpt.ini deleted

==== Firefox Extensions Registry ======================

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Firefox\Extensions]
"webrootsecure@webroot.com"="C:\ProgramData\WRData\PKG\FIREFOX\WebrootSecure_SocketServer" [10/23/2014 07:54 AM]

==== Firefox Extensions ======================

ProfilePath: C:\Users\Klaus\AppData\Roaming\Mozilla\Firefox\Profiles\4pxmszzj.default
- Webroot Filtering Extension - C:\ProgramData\WRData\PKG\FIREFOX\WebrootSecure_SocketServer
- Logitech SetPoint - C:\Program Files\Logitech\SetPointP\LogiSmoothFirefoxExt
- Undetermined - {8ac62a8b-8b3f-43ba-9b1a-90c299b9dfda}
- Undetermined - webrootsecure@webroot.com
- Undetermined - {F003DA68-8256-4b37-A6C4-350FA04494DF}
- Webroot Password Manager - %ProfilePath%\extensions\{8ac62a8b-8b3f-43ba-9b1a-90c299b9dfda}

AppDir: C:\Program Files (x86)\Mozilla Firefox
- Default - %AppDir%\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}

==== Firefox Plugins ======================

Profilepath: C:\Users\Klaus\AppData\Roaming\Mozilla\Firefox\Profiles\4pxmszzj.default
424899266BA430CCE5DDB6C1B4BE1B99    - C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_16_0_0_235.dll -    Shockwave Flash
DFC9460CC37E5C414DC4680B10C19E7A    - C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_15_0_0_152.dll -    Shockwave Flash


==== Chromium Look ======================

Google Chrome Version: 39.0.2171.71 (Possible outdated, latest Stable version: 39.0.2171.95)

HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions
efaidnbmnnnibpcajpcglclefindmkaj - C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Browser\WCChromeExtn\WCChromeExtn.crx[09/12/2014 04:43 AM]
kjeghcllfecehndceplomkocgfbklffd - C:\ProgramData\WRData\PKG\CHROME\CHROME_1.0.0.40.crx[09/24/2014 07:37 AM]
okfhiodnpcnnnpgbjbhfebjnbagmfhab - C:\ProgramData\WRData\pkg\lpchrome.crx[09/24/2014 07:38 AM]

HKEY_CURRENT_USER\SOFTWARE\Google\Chrome\Extensions
apdfllckaahabafndbhieahigkjlhalf - C:\Users\Klaus\AppData\Local\Google\Drive\apdfllckaahabafndbhieahigkjlhalf_live.crx[02/28/2014 08:39 AM]
lmjegmlicamnimmfhcmpkclmigmmcbeh - No path found[]

Google Voice Search Hotword (Beta) - Klaus\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
Logitech Smooth Scrolling - Klaus\AppData\Local\Google\Chrome\User Data\Default\Extensions\dkpejdfnpdkhifgbancbammdijojoffk
Chromebleed - Klaus\AppData\Local\Google\Chrome\User Data\Default\Extensions\eeoekjnjgppnaegdjbcafdggilajhpic
LastPass - Klaus\AppData\Local\Google\Chrome\User Data\Default\Extensions\hdokiejnpimakedhajhdlcegeplioahd
Webroot Filtering Extension - Klaus\AppData\Local\Google\Chrome\User Data\Default\Extensions\kjeghcllfecehndceplomkocgfbklffd
Google Drive App Launcher - Klaus\AppData\Local\Google\Chrome\User Data\Default\Extensions\lmjegmlicamnimmfhcmpkclmigmmcbeh
Webroot Password Manager - Klaus\AppData\Local\Google\Chrome\User Data\Default\Extensions\okfhiodnpcnnnpgbjbhfebjnbagmfhab

==== Chromium Fix ======================

C:\Users\Klaus\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_www.superfish.com_0.localstorage deleted successfully
C:\Users\Klaus\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_www.superfish.com_0.localstorage-journal deleted successfully
C:\Users\Klaus\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.superfish.com_0.localstorage deleted successfully
C:\Users\Klaus\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.superfish.com_0.localstorage-journal deleted successfully
C:\Users\Klaus\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_forum.micasaverde.com_0.localstorage deleted successfully
C:\Users\Klaus\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_forum.micasaverde.com_0.localstorage-journal deleted successfully
C:\Users\Klaus\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.selectgo00.selectgo.net_0.localstorage deleted successfully
C:\Users\Klaus\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.selectgo00.selectgo.net_0.localstorage-journal deleted successfully
C:\Users\Klaus\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_career-services.monster.com_0.localstorage deleted successfully
C:\Users\Klaus\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_career-services.monster.com_0.localstorage-journal deleted successfully
C:\Users\Klaus\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_media.mtvnservices.com_0.localstorage deleted successfully
C:\Users\Klaus\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_media.mtvnservices.com_0.localstorage-journal deleted successfully
C:\Users\Klaus\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_mediaservices-d.openxenterprise.com_0.localstorage deleted successfully
C:\Users\Klaus\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_mediaservices-d.openxenterprise.com_0.localstorage-journal deleted successfully
C:\Users\Klaus\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_services.hearstmags.com_0.localstorage deleted successfully
C:\Users\Klaus\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_services.hearstmags.com_0.localstorage-journal deleted successfully
C:\Users\Klaus\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_slickdeals.net_0.localstorage deleted successfully
C:\Users\Klaus\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_slickdeals.net_0.localstorage-journal deleted successfully
C:\Users\Klaus\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.consumersearch.com_0.localstorage deleted successfully
C:\Users\Klaus\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.consumersearch.com_0.localstorage-journal deleted successfully
C:\Users\Klaus\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.goodsearch.com_0.localstorage deleted successfully
C:\Users\Klaus\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.goodsearch.com_0.localstorage-journal deleted successfully

==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://www.google.com/"

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://www.google.com/"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
{012E1000-F331-11DB-8314-0800200C9A66} Google  Url="http://www.google.com/search?q={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing  Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IESR02"
{6A1806CD-94D4-4689-BA73-E35EA1EA9990} Google  Url="http://www.google.com/search?q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&sourceid=ie7"

==== Deleting Registry Keys ======================

HKEY_LOCAL_MACHINE\Software\wow6432node\Policies\Google deleted successfully
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\InstallerLauncher deleted successfully

==== Empty IE Cache ======================

C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Default\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Klaus\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Klaus\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\serviceprofiles\networkservice\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully

==== Empty FireFox Cache ======================

C:\Users\Klaus\AppData\Local\Mozilla\Firefox\Profiles\4pxmszzj.default\cache2 emptied successfully

==== Empty Chrome Cache ======================

C:\Users\Klaus\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

==== Empty All Flash Cache ======================

Flash Cache Emptied Successfully

==== Empty All Java Cache ======================

Java Cache cleared successfully

==== C:\zoek_backup content ======================

C:\zoek_backup (files=50 folders=22 18693090 bytes)

==== Empty Temp Folders ======================

C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\Klaus\AppData\Local\Temp will be emptied at reboot
C:\Windows\serviceprofiles\networkservice\AppData\Local\Temp will be emptied at reboot
C:\Windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\Windows\Temp will be emptied at reboot
 

[TwinHeadedEagle]

Very good. Any progress?

[kpiontek]

I just tried chrome and it still is infected. Same symptoms as before (chepsales4all, inserted links and hijacked clicks). And MBAM reports the same as before. Any ideas?

[TwinHeadedEagle]

Let's see what is still there:
 
 
 
Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

[kpiontek]

HI TwinHeadedEagle,

 

Here are the scan results:

FRST.txt

Addition.txt

[TwinHeadedEagle]

Try to reinstall Google Chrome.
 
 
Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

fixlist.txt

[kpiontek]

Hi TwinHeadedEagle,

 

I first ran the FRST tool, then uninstalled chrome.

After a reboot, I scanned again with FRST and MBAM, then reinstalled chrome after downloading it fresh.

It seems everything is ok now.

Below is the fixlog from FRST.

Do you think everything is clean?

Boy, I have to say these things become nastier and nastier. I used Webroot SecureAnywhere but I'm unimpressed that it let it through. Any recommendations? Kaspersky, Bitdefender? I will install the Premium MBAM but on my new computer, as this one will be retired after transfer of the data.

 

Thanks.

Fixlog.txt

[TwinHeadedEagle]

Yes, I think you're clean now.
 
Malware is getting smarter and smarter, this is the truth. There is no antivirus that will block 100% malware pieces, it is just impossible to keep up with all these infections appearing every day.
 
If you'd like to try something else, my recommendation is ESET definitely. I use it in combination with MalwareBytes Premium and I am pretty satisfied. There is a trial period on ESET products, so you can try and decide.
 
 
 
Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself
 
 

Recommended reading:

 
 
MUST READ - security tips:

• Computer Security - a short guide to staying safer online.

• Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:

 

 
In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
 
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:

 
 
TFC - to clean unneeded temporary files.
Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
McShield - to prevent infections spread by removable media.
Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
Adblock - to surf the web without annoying ads! 
 
 

Post-cleanup procedures:

 

 
Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run.
• The program will run for a few seconds and display a notepad report. You do not need to attach it.

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning. 
 
 
 

My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: 

 

Thank you!

 
 
Stay safe,
TwinHeadedEagle  

[kpiontek]

Thanks for your help and recommendation. I have used Eset in the past but in some test (right or wrong) it seemed to be surpassed by some others, do I switched. Probably give them a try again.

 

Beer money is on it's way, really appreciate your help.

 

Thanks.

 

Klaus

[TwinHeadedEagle]

Do not believe in Antivirus tests, in most cases they are not accurate and sometimes their authors could be paid by some company to glorify their product

 

Use the product during trial period and if you like it, buy it

[AdvancedSetup]

Glad we could help.

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