oblj Posted January 13, 2015 ID:929004 Share Posted January 13, 2015 Shortly after installing MBAM and MBAE on this Win7 machine, I discovered that I was not able to print to my Brother printer (command caused Chrome to close). I can print from Firefox, but intentionally closing Firefox causes an error. Can't quote exact message since I am sending this via Firefox, but it's something like "plugin-container.exe stopped working". Tried to uninstall MBAM and MBAE to see if these caused the problems, but cannot do either: message is "Setup was unable to create the directory 'C:\Users\Joyce\AppData\Local\Temp\is-HUJQC.tmp'" (final characters vary with each try). Link to post Share on other sites More sharing options...
Staff pbust Posted January 13, 2015 Staff ID:929033 Share Posted January 13, 2015 Welcome to the forum and thanks for posting oblij. Can you please post both your MBAE and FRST logs here? Instructions here: [README FIRST] How to post here Link to post Share on other sites More sharing options...
oblj Posted January 14, 2015 Author ID:929529 Share Posted January 14, 2015 I've attached the FRST files. Unable to zip MBAE files - "access denied". I could try to attach individual files from the MBAE directory if you tell me which ones. Should I also include MBAM files?Addition.txtFRST.txt Link to post Share on other sites More sharing options...
Staff pbust Posted January 19, 2015 Staff ID:930829 Share Posted January 19, 2015 Can you please run a scan with MBAM and some other anti-malware scanners to make sure you are not infected? Also please post your MBAE logs as per the instructions above. Thanks! Link to post Share on other sites More sharing options...
oblj Posted January 23, 2015 Author ID:931951 Share Posted January 23, 2015 Gave up trying to uninstall MBAE and MBAM. Saved important personal files, then restored computer to condition at purchase. Took all day to do this and get relevant updates, but end result is a usable machine. Can mark this thread "SOLVED". Link to post Share on other sites More sharing options...
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