Scan Deleted 31 Infected Files and Reg Keys Computer Will Not Boot Up

[Rwil]

I am a AVG user but new Malware user.  AVG scan did not detect infected files.  I ran Malware and found 31 infected files, Reg. Keys see attached.  After removing files and Keys from quarantine computer would not boot past the Window boot up screen and then go to black screen.  I did a restore which allowed me to be operational.  New Malware scan shows same files and Reg. Keys in quarantine after scan but I have not attempted to remove from quarantine again. I sent message to Malware support 6 days ago which was confirmed but have not been contacted further.

Note the detected Trogen.0Access Reg Key.

 

Any comments or help would be appreciated?

 

Thanks.

[_argus]

Helllo,

My name is Argus and and I will be helping you with your computer problems.

Before we begin, please note the following:

• I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
• The logs can take some time to research, so please be patient with me.
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
• Instructions that I give are for your system only!
• Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
• Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
• Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.

 

 

 

 

 

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That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
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Download Malwarebytes Anti-Rootkit to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
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Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

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[Rwil]

Argus I have been very busy and unable to get back to this.  Also I am curious that since the Malware detected 31 issues per the above screen shots and quarantined them and computer now runs properly is it necessary to do the additional steps per your reply above?

 

However as originally explained once I tried to delete the Malwarebytes quarantine files I could not boot into windows except in safe mode.  I had to go back to a previous Restore Point in order to get computer operating properly again.

 

Thanks I yes we will buy you a beer.

[_argus]

If everything is okay, problem, is solved.

[AdvancedSetup]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.