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Recurring outbound process/website blocked

Dalz

By Dalz
in Resolved Malware Removal Logs

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Dalz

Dalz

Posted
Posted

Hello,

 

I have recently started getting a regular pop-up from Malwarebytes: 

 

Malicious website blocked

www.kikbonus.com

port 50096

outbound

c:\program files (x86)\norton security\engine\22.1.0.9\ns.exe

 

Initially the process was listed as Norton's Identity Safe executable.  I uninstalled it when I upgraded to the newest Norton, hoping that would end this activity, but I'm still getting it.  Now it's referencing the new NS executable.  I've run complete scans in Norton, Malwarebytes, and Superantispyware but none have found or resolved the problem.

 

As an aside, I use the Kik text app on my phone and recently received a message that seemed to be from Kik, directing me to this very website...

 

Any help figuring this out would be greatly appreciated.

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TwinHeadedEagle

TwinHeadedEagle

Posted
Posted

Hello,

They call me TwinHeadedEagle around here, and I'll be working with you.

Before we start please read and note the following:

  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
:excl: I can't foresee everything, so if anything unexpected happens, please stop and inform me!

:excl: There are no silly questions. Never be afraid to ask if in doubt!

warning.gif Rules and policies

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.

Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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Dalz

Dalz

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  • Author
Posted

Thanks for your quick response.  Any idea what could be causing that site to keep attempting an outgoing process?  I'm concerned about the reported process changing from the Identity Safe executable to the Norton Security executable when I uninstalled the former and installed the latter.  Google searches on www.kikbonus.com are also not promising...

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  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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TwinHeadedEagle

TwinHeadedEagle

Posted
Posted

Please re-run 51a46ae42d560-malwarebytes_anti_malware. Malwarebytes' Anti-Malware.

  • Click the History tab.
  • Click Application Logs and double-click the newest Protection Log.
  • At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.
 
 
 
 
Download 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.

  • Double-click the icon to start the tool.
  • It will ask you where to extract it, then it will start.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Click in the introduction screen "next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder and attach the content of the following files in your next reply:
    • "mbar-log-{date} (xx-xx-xx).txt"
    • "system-log.txt"

 

 

 

FRST.gif Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

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TwinHeadedEagle

TwinHeadedEagle

Posted
Posted

I do not see active infection here. Just to clarify, the reason it's the Norton process showing is because Norton is intercepting the request at the same time as MBAM. I think you need to add Norton to MalwareBytes exclusion list.

 

You do this by opening MalwareBytes, then choose Settings.

Click Malware Exclusions and then add Norton folder to exclusion list.

 

I think this will solve it.

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Dalz

Dalz

Posted
  • Author
Posted

Thanks for taking another look.  I understand now how they're both trying to intercept the request, but shouldn't I be concerned that the request is happening in the first place?  I don't know why that web site is trying to do anything (daily, repeatedly) on my system...

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TwinHeadedEagle

TwinHeadedEagle

Posted
Posted

FRST.gif Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

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  • 3 weeks later...
Naathim

Naathim

Posted
Posted

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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