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Hello

 

I just purchased the premium MBAM software to take advantage of the realtime protection, but now it seems scanning does not work and continually crashes the program - seemingly on the same file each time.

 

I tried the below though had a problem in that the restart seemed to completely hang my computer which is running windows 8.1 but was stuck on "Configuring Windows features 100% complete" for hours (after the restart prompted when uninstalling MBAM using the removal tool).

 

I left it on overnight, and when I woke up, it was miraculously back at the lock/login screen, so I guess it wasn't hung, just exceedingly slow!  I can't guarentee it was MBAM's uninstall rather than anything else (e.g. if other things were queued up waiting for a reboot like windows updates or some other software) but nonetheless hours of waiting is a bit tedious.

 

I ran a new scan on the clean install, and it seemed to run fine, however I noticed that the settings I had run it on weren't the same as those I ran it on originally - the new scan was run without 'search for rootkits' checked, and that finished no problem. 

 

So I re-ran it with the search for rootkits option selected, and it seemed again to crash on the same file - screenshot attached (though it looks pretty similar to the original 2).  I have now attached the three log results as requested. 

 

In the interim I will keep the rootkits option deselected so at least I can still run the software, but it's not ideal obviously!

 

I am posting this here as I originally created a topic here: https://forums.malwarebytes.org/index.php?/topic/163380-mbam-premium-consistently-crashes-on-threat-scan/

 

I was advised there to open a new topic here.  It was highlighted that I may be running too mamy conflicting AV/AM/Firewall software, but I have not changed any setup as of yet.  I would be happy to go Avast + MBAM + Comodo firewall, but will await someone to further analyse the logs to give further direction.  I'm also not intentionally running Axcrypt - I suspect this came for free with one of my external HDDs.

 

Any help will be greatly appreciated.

 

-----
Let's start here, please:

  • Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
  • If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt

 

post-181516-0-50112100-1421017092_thumb.

Addition.txt

FRST.txt

CheckResults.txt

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Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
     
    
Before we start please read and note the following:

  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

:excl: I can't foresee everything, so if anything unexpected happens, please stop and inform me!
:excl: There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  warning.gif Rules and policies
 
We won't support any piracy. 
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 
 
 
 

Download 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.

  • Double-click the icon to start the tool.
  • It will ask you where to extract it, then it will start.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Click in the introduction screen "next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder and attach the content of the following files in your next reply:
    • "mbar-log-{date} (xx-xx-xx).txt"
    • "system-log.txt"

 

 

FRST.gif Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

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FRST.gif Fix with Farbar Recovery Scan Tool
 


icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif
icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.

 

 

 

 

Try to run MalwreBytes scan again.

fixlist.txt

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I guess any advice on whether (as the other post suggested here https://forums.malwarebytes.org/index.php?/topic/163380-mbam-premium-consistently-crashes-on-threat-scan/#entry928408) I should cut back on some of the software I'm running to avoid future potential conflicts

 

(Quoting daledoc1) below here

--


First, this:
 

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Emsisoft Anti-Malware (Enabled - Up to date) {8504DEEF-CC04-1F76-2137-F1A5F4A659DA}
AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: avast! Antivirus (Enabled - Up to date) {17AD7D40-BA12-9C46-7131-94903A54AD8B}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Spybot - Search and Destroy (Enabled - Up to date) {9BC38DF1-3CCA-732D-A930-C1CA5F20A4B0}
AS: Emsisoft Anti-Malware (Enabled - Up to date) {3E653F0B-EA3E-10F8-1B87-CAD78F211367}
AS: avast! Antivirus (Enabled - Up to date) {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
AS: Comodo Defense+ (Disabled - Up to date) {4BDD6856-AF0D-06BD-38AB-8A0FE39860CC}
FW: COMODO Firewall (Enabled) {C8870897-C358-086B-2944-184866CC6D0A}

 
You are running many AV/AM applications: (EAM and  Avast) (plus the OEM Windows Defender installed, but disabled), as well as Spybot S&D (which is no longer a recommended program, at least by mvps.org), AND Comodo Defense AND Comodo Firewall, AND MBAM.
Running more than one antivirus (AV) with multiple real-time anti-malware (AM) programs, PLUS multiple firewalls is pretty much a guarantee for system problems: slowdowns, clashes, conflicts, hangups, instability and REDUCED protection.
"MORE" security programs -- especially antivirus applications -- does NOT equate to more protection.

I expect that the excess number of security programs may have contributed to the problem with restarting the system.
I'm also quite certain that the staff members will advise cleanly uninstalling the redundant programs (using the vendor's removal tool, if available), so that you only have ONE AV (fully disable the OEM Windows Defender) and ONE realtime AM (MBAM Premium) and ONE firewall (fully disable Windows Firewall, if using a 3rd party product).
(Simply disabling the extra AV programs and firewalls is not sufficient, as the drivers would still be installed and can cause problems.)
 
Second: You appear to be running "Axcrypt"?
There are known issues with anti-rootkit (ARK) scanning on some encrypted drives, with some encryption products.
There are technical reasons for that relating to the encryption process.
The fact that disabling ARK scanning resolves your issue suggests that this might be the case on your system.
The workaround is what you already devised -- disabling ARK scanning. :)

 

 

I expect that the staff and experts will have some additional recommendations for you when they review the logs.

 

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Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)
 
 

Recommended reading:

 
 
icon_exclaim.gifMUST READ - security tips:

icon_exclaim.gifMUST READ - general maintenance:

The Importance of Software Updating:

 

 
In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
 
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

Recommended additional software:

 
 
icon_arrow.gifTFC - to clean unneeded temporary files.
icon_arrow.gifMalwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
icon_arrow.gifMalwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
icon_arrow.gifMcShield - to prevent infections spread by removable media.
icon_arrow.gifUnchecky - to prevent from installing additional foistware, implemented in legitimate installations.
icon_arrow.gifAdblock - to surf the web without annoying ads! 
 
 

Post-cleanup procedures:

 

 
Download DelFix by Xplode and save it to your desktop.

  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run.
  • The program will run for a few seconds and display a notepad report. You do not need to attach it.

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning. 
 
 
 


My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: 
btn_donateCC_LG.gif

 

Thank you!

 
 
Stay safe,
TwinHeadedEagle   :)

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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