jlhern71 Posted January 11, 2015 ID:928438 Share Posted January 11, 2015 Good morning. My friend is in need of some help and more than what I was able to provide. She got a virus a few weeks back and I attempted to remove it using Malwarebytes in chameleon mode. It seemed like all was well, but sadly the virus returned (and it's returned a few times since and it's been removed using the current anti-virus, malware removal tools at her disposal). I hope that someone here could be so kind to lend a hand. She is a single mom with 2 kids and working/going to school full time, so I want to help her out. I appreciate any help you good folks can provide to help weed out this bug(s). Thank you and have a great day everyone!!FRST.txtAddition.txt Link to post Share on other sites More sharing options...
kevinf80 Posted January 11, 2015 ID:928441 Share Posted January 11, 2015 P2P/Piracy Warning: If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy. Next, Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Run FRST and press the Fix button just once and wait.The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Open Malwarebytes Anti-Malware, from the Dashboard please Check for Updates by clicking the Update Now... linkWhen the update completes select > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware. Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button. When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected. In most cases, a restart will be required. Wait for the prompt to restart the computer to appear, then click on Yes. When the scan is completed from the main GUI click on History > Application Logs. Find your scan log, the date when run will identify it. Checkmark "select" box > then hit the "view" button. The history log window will open. At the bottom of that window are two options, "Copy to clipboard" and "Export" Select > "Copy to clipboard" that copies the full log to the windows clipboard, so at your reply you right click into the text field and select "Paste" the log is pasted (copied) to your reply. Or select "Export" you are given the option to export as a Text file (*.txt) or XML file (*.xml) Choose text file, save the exported file to a place of your choice. That file can be attached to your reply... Next, Download AdwCleaner by Xplode onto your Desktop. Double click on Adwcleaner.exe to run the tool. Click on Scan Once the scan is done, click on the Clean button. You will get a prompt asking to close all programs. Click OK. Click OK again to reboot your computer. A text file will open after the restart. Please post the content of that logfile in your reply. You can also find the logfile at C:\AdwCleaner[sn].txt. Where n in the scan reference number Next, Please download Junkware Removal Tool to your desktop.Shut down your protection software now to avoid potential conflicts. (re-enable when done)Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".The tool will open and start scanning your system.Please be patient as this can take a while to complete depending on your system's specifications.On completion, a log (JRT.txt) is saved to your desktop and will automatically open.Post the contents of JRT.txt into your next message. Next, Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktopEnsure to get the correct version for your system.... 32 Bit version:https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en64 Bit version:https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en'>https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en Right click on the Tool, select “Run as Administrator” the tool will expand to the options WindowIn the "Scan Type" window, select Quick ScanPerform a scan and Click Finish when the scan is done.Retrieve the MSRT log as follows, and post it in your next reply: 1) Select the Windows key and R key together to open the "Run" function2) Type or Copy/Paste the following command to the "Run Line" and Press Enter: notepad c:\windows\debug\mrt.log Let me see those logs, also give an update on any remaining issues or concerns... Thank you, Kevin Fixlist.txt Link to post Share on other sites More sharing options...
jlhern71 Posted January 11, 2015 Author ID:928444 Share Posted January 11, 2015 Thank you. I will follow the instructions and reply as soon as I am done with said instructions. Link to post Share on other sites More sharing options...
kevinf80 Posted January 11, 2015 ID:928477 Share Posted January 11, 2015 Thanks for the update, post logs whenever you`re ready... Cheers, Kevin... Link to post Share on other sites More sharing options...
jlhern71 Posted January 11, 2015 Author ID:928479 Share Posted January 11, 2015 Hello, Kevin. Thanks again for your kind assistance.I ran the programs as indicated.The logs are attached.Thank you so much for your prompt attention in this matter.I also included a Norton scan result from 01-10-2015.Hopefully that will help you out further. MBAM.txtAdwCleanerS1.txtJRT.txtNorton 01-10-2015.txtmrt.log Link to post Share on other sites More sharing options...
kevinf80 Posted January 11, 2015 ID:928481 Share Posted January 11, 2015 Do you also have Fixlog.txt from FRST? Link to post Share on other sites More sharing options...
jlhern71 Posted January 11, 2015 Author ID:928484 Share Posted January 11, 2015 Here is the log. Sorry.Fixlog.txt Link to post Share on other sites More sharing options...
kevinf80 Posted January 11, 2015 ID:928486 Share Posted January 11, 2015 Thanks for the logs, can you remove google chrome and re-install fresh version... Uninstall instruction - https://support.google.com/chrome/answer/95319?hl=en-GB Install Link - https://www.google.com/intl/en_uk/chrome/browser/desktop/index.html next, Download Security Check by screen317 from either of the following:http://screen317.spywareinfoforum.org/SecurityCheck.exe or http://screen317.changelog.fr/SecurityCheck.exeSave it to your Desktop. (If your security alerts either accept the alert, or turn the security off while Secuirity Check runs)Double click SecurityCheck.exe (Vista or Windows 7/8 users right click and select "Run as Administrator") and follow the onscreen instructions inside of the black box. Press any key when asked.A Notepad document should open automatically called checkup.txt; please post the contents of that document.If Security Check will not run or you get an alert saying it is not supported, Re-boot your PC then try again... Post that log, also give an update on any remaining issues or concerns.... Thanks, Kevin... Link to post Share on other sites More sharing options...
jlhern71 Posted January 11, 2015 Author ID:928487 Share Posted January 11, 2015 Thank you again, Kevin.There is no version of Google Chrome on her system anymore (she wanted it uninstalled). She uses Internet Explorer now (I know....I know......)There was a Google Toolbar for Internet Explorer and I removed that (just in case). When I tried to run Security Check (and I ran it as administrator), this is what it showed:UNSUPPORTED OPERATING SYSTEM! ABORTED! Please advise. Link to post Share on other sites More sharing options...
jlhern71 Posted January 11, 2015 Author ID:928488 Share Posted January 11, 2015 Restarting the PC and attempting the Security Check executable.Will advise as soon as I am on.Thank you once again, Kevin. Link to post Share on other sites More sharing options...
kevinf80 Posted January 11, 2015 ID:928492 Share Posted January 11, 2015 Yes sometimes a re-boot is required for Security Check to work, is mentioned in the instructions... I saw Chrome listed in the FRST log as a developemnt build, that can be a malicious version... Chrome:=======CHR dev: Chrome dev build detected! <======= ATTENTION Good to here Chrome is gone and not installed, I do not like chrome as a browser, too many issues... Post security check log when ready, also give an update on any remaining issues or concerns.... Thanks, Kevin... Link to post Share on other sites More sharing options...
jlhern71 Posted January 11, 2015 Author ID:928493 Share Posted January 11, 2015 Here is the contents: Results of screen317's Security Check version 0.99.93 Windows 7 Service Pack 1 x64 (UAC is enabled) Internet Explorer 11 ``````````````Antivirus/Firewall Check:`````````````` Windows Firewall Enabled! Norton Security Suite WMI entry may not exist for antivirus; attempting automatic update. `````````Anti-malware/Other Utilities Check:````````` Java 8 Update 25 Java version 32-bit out of Date! Adobe Reader XI ````````Process Check: objlist.exe by Laurent```````` Symantec Norton Online Backup NOBuAgent.exe `````````````````System Health check````````````````` Total Fragmentation on Drive C: 2% ````````````````````End of Log`````````````````````` Link to post Share on other sites More sharing options...
kevinf80 Posted January 11, 2015 ID:928507 Share Posted January 11, 2015 How is the system responding, are there any remaining issues or concerns... Link to post Share on other sites More sharing options...
jlhern71 Posted January 11, 2015 Author ID:928511 Share Posted January 11, 2015 None as of yet. I am going to save this in case this virus pops up again, Kevin.Thank you so much. She really needed the help and while I can fix some things, there are times when they are beyond me.If anything happens in the next couple of days, I will post accordingly.Thank you!! =) Link to post Share on other sites More sharing options...
kevinf80 Posted January 11, 2015 ID:928515 Share Posted January 11, 2015 We will need to clean up and remove tools etc when we are sure the system is clean, unfortunately we anit finished yet..... We still need to run an online AV scan to ensure there are no remnants of any infection left on your system that may have been missed. This scan is very thorough and well worth running, it can take several hours please be patient and let it complete: Run Eset Online Scanner **Note** You will need to use Internet explorer for this scan - Vista and Windows 7/8 right click on IE shortcut and run as admin. (To run ESET Online Scanner in a browser other than Internet Explorer, you'll need to download ESET SMART Installer during the process) Go to Eset web page http://www.eset.com/us/online-scanner/ to run an online scan from ESET. Turn off the real time scanner of any existing antivirus program while performing the online scan click on the Run ESET Online Scanner button Tick the box next to YES, I accept the Terms of Use.Click Start When asked, allow the add/on to be installedClick Start Make sure that the option "Remove found threats" is Ticked Click on Advanced Settings, ensure the following options are checked: Scan for potentially unsafe applicationsEnable Anti-Stealth Technology Click Scan wait for the virus definitions to be downloaded Wait for the scan to finish When the scan is complete If no threats were found put a checkmark in "Uninstall application on close" close program report to me that nothing was found If threats were found click on "list of threats found" click on "export to text file" and save it as ESET SCAN and save to the desktop Click on back put a checkmark in "Uninstall application on close" click on finish close program Copy and paste the report in next reply. Cheers, Kevin... Link to post Share on other sites More sharing options...
jlhern71 Posted January 11, 2015 Author ID:928524 Share Posted January 11, 2015 When trying to run Internet Explorer as an admin, it will not connect with the webpage.If I open Internet Explorer regularly, it loads the page just fine.Should I run the scan without the admin step? Link to post Share on other sites More sharing options...
kevinf80 Posted January 11, 2015 ID:928539 Share Posted January 11, 2015 It needs admin status, try with Firefox.... Link to post Share on other sites More sharing options...
jlhern71 Posted January 11, 2015 Author ID:928540 Share Posted January 11, 2015 Will download Firefox and attempt from there. Link to post Share on other sites More sharing options...
kevinf80 Posted January 11, 2015 ID:928556 Share Posted January 11, 2015 It should be possible to d/l and save the installer from IE regular, then right click on the installer and use admin status to install and run the AV scan http://download.eset.com/special/eos/esetsmartinstaller_enu.exe Link to post Share on other sites More sharing options...
jlhern71 Posted January 11, 2015 Author ID:928558 Share Posted January 11, 2015 I am running the scan with Mozilla. It shows that Norton 360 is running, but I disabled Norton (both firewall and anti-virus).I will allow it to run and post the findings.Thanks a billion for your kind assistance!! =D Link to post Share on other sites More sharing options...
kevinf80 Posted January 11, 2015 ID:928562 Share Posted January 11, 2015 Thanks for the update, post the log when you`re ready.... The scan may take a few hours to complete, is very thorough so well worth running to completion.... Link to post Share on other sites More sharing options...
jlhern71 Posted January 11, 2015 Author ID:928569 Share Posted January 11, 2015 Will do. It has already found 10 issues and currently at 43%. Will post complete log upon completion. Link to post Share on other sites More sharing options...
kevinf80 Posted January 11, 2015 ID:928575 Share Posted January 11, 2015 Sounds like a plan, excellent... Link to post Share on other sites More sharing options...
jlhern71 Posted January 11, 2015 Author ID:928578 Share Posted January 11, 2015 So far, this is what it has popped up...As posted previously, once it's done I will put up the results, Kevin. Link to post Share on other sites More sharing options...
kevinf80 Posted January 11, 2015 ID:928582 Share Posted January 11, 2015 Interesting.... Link to post Share on other sites More sharing options...
Recommended Posts