Scheduler does not seem to be working

[roraww]

I have scheduled tasks within Malwarebytes to check for updates, run threat scans, and run custom scans but the tasks do not occur until I log into the server and run them manually.

 

This instance of Malwarebytes is running on Windows 8.1 64 bit Operating System running as a virtual machine (in VMWare).

 

Support recommended re-installation:

I ran mbam-clean, re-installed and activated. The same scheduler issues occur.

 

Support is claiming that my machine is entering Sleep/Hibernation mode.

I have no events in the Windows Event Log that indicate the device ever enters Sleep mode.

 

I haven't had any luck with Support responding recently so I thought I would reach out to the community forum.  I have attached the original screenshots to the case.  Notice the Scheduler will run a scan if a new task is added but the "Next Scheduled Scan" date remains in the past.  The CheckResults logs are also from the original case, I can provide updated logs files/screenshots if necessary. Can someone assist with my issue?

 

Thanks in advance!

CheckResults_12.20.2014-1025.txt

CheckResults_12.20.2014-1813.txt

[daledoc1]

Hello and :
 
Until the staff members and forum experts have a chance to reply:

• Is your helpdesk ticket still open?
• You described the issue below -- so, are you running this system as a server?

I have scheduled tasks within Malwarebytes to check for updates, run threat scans, and run custom scans but the tasks do not occur until I log into the server and run them manually.

• The experts will need a bit more detailed and bit more current system info.
• So I suggest that you please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
  • If you have run FRST on this system before, please delete prior copies from your computer and grab a fresh copy, as described in that sticky.
  • Please be sure to place a check-mark in the "Addition.txt" option before running it.

Thank you,

[roraww]

Thank you for the prompt reply.

 

My Support Case is still open.  The VM is only acting as a server for Remote Desktop services really, for all intents and purposes it is another desktop that we use for a specific purpose.  I have attached the requested log data to this reply.

 

Thanks again.

 

 

CheckResults.txt

FRST.txt

Addition.txt

[Firefox]

Thank you for the prompt reply.

 

My Support Case is still open....  

 

If that is the case stick with your support case for assistance, they will help you get it resolved.

[roraww]

In an ideal world Support would have resolved the case.

 

 

 

I haven't had any luck with Support responding recently so I thought I would reach out to the community forum.

 

 Today marks the one month anniversary of my Support Case.  I have no way within the case to request an escalation, no way to request peer review, no way to know if this case is actively being worked (last update from Support Tech: January 03, 2015 11:17).  That course of action is not providing the assistance that I need to find a resolution, so I am here asking for help.

[Firefox]

Rest assured, now that you posted here, it will most likely get escalated or at least warrant a reply...  I will alert someone on staff for you..

 

Thanks for being patient...

[AdvancedSetup]

Not really sure what's going on here yet but if you want me to take a look at it further then I'll need you to create a new topic in the malware removal forum as we cannot run many things in this forum. Over there I can give you one-on-one assistance.

Please start a new topic in this forum section and specifically say that I asked you to

https://forums.malwarebytes.org/index.php?/forum/7-malware-removal-help/

Then send me a private message with the link to the new topic and we'll take a look at a few things.

One thing that is wrong but not sure what caused it is the database files should not come back blank.

User Account type: Administrator

OS: Windows 8.1 64 bit Operating System

Current Version and Build: 6.3.9200.0

Malwarebytes Anti-Malware: 2.0.4.1028

Installed On: 2014/12/23

Malware Database: 0000.00.00.00

Rootkit Database: 0000.00.00.00

Remediation Database: 0000.00.00.00

IP Database: 0000.00.00.00

Domain Database: 0000.00.00.00

License: Premium

Malware Protection: 4 (The service is running.)

Malicious Website Protection: 4 (The service is running.)

Chameleon: 4 (The service is running.)

Log Created: 2015/01/09 19:47:09

[roraww]

New post -  https://forums.malwarebytes.org/index.php?/topic/163451-scheduler-does-not-seem-to-be-working-advancedsetup-requested/

PM sent.

 

Thank you sir.

[AdvancedSetup]

Great, thank you. I'll go ahead then and close this topic and we'll continue to review your issue over in the other topic.