Trial version after repair done on computer

[macko1944]

I had to have repair done on my computer(HP-Win Vista Home Ed).After getting it back,an error message appeared by M.B.,code 20025.I returned computer,got it back,working fine,but my paid for PRO version of Malwarebytes has changed to TRIAL version.How do I get my PRO version back?Help please!I still have the original ID and key codes that I needed to download pro version.

Thank you!

[daledoc1]

Hello and

 

This information assumes that the computer repair person installed the current version (2.0.4.1028) -- open the main dashboard and look at the ribbon at the very top to confirm that it is the correct, current version.

If so....

 

You ought not to need the license info to DOWNLOAD the program again.

You just need to use the license ID and Key sent at the time of purchase to "activate" the software.

(IOW the Trial version and Premium version are the same -- you just use the license ID and Key to unlock the Premium features.)

 

More information here:

How do I activate Malwarebytes Anti-Malware?

How do I obtain my license key or confirmation email?

 

Please let us know how it goes.

Thanks,

[macko1944]

Thank you very much for the prompt reply.I was quite anxious about this issue,now it is all good thanks to you!god bless and have a wonderful day!

[daledoc1]

You are most welcome.

I'm glad you got it all sorted out and I'm glad I could help.

 

ALSO, for additional information:
There is an FAQ Section here: Common Questions, Issues, and their Solutions
And here are links to the MBAM 2.0 User Guide: Online and PDF
And there are many useful KB topics and videos at the helpdesk support page

 

Take care,