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TexasAggie

Need Help with Malware on Father's computer

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Oh my, didn't even notice that!!!  And I should have, sorry. I don't know how the heck I managed to do that.... :wacko:

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Okay the VSS writer did not register anymore errors since the 17th so I believe that issue has been corrected.

Please restart the computer into Safe Mode with Networing

Let me know if you can access the Internet from that mode.

Is this on a wired Ethernet cable connection or via Wireless connection?

If it cannot connect to the Internet even in Safe Mode with Networking then please unplug the power from the router and shut down the computer. Leave them both off for a couple minutes. Then plug the router back in and wait a couple minutes and then start the computer again in Safe Mode with Networking and try again and let me know the results.

Thanks

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GOOD NEWS!!  After connecting to the internet via the wired adapter I was able to repair and update the driver for the WLAN.  Now, the wireless connection is working!!!

 

I think y'all might have just pulled off a miracle!!

 

Now, please pray for a miracle for my dad that he might be able to use this again.

 

Thank y'all soo soo soo much!!  (thanks to Blackbird as well, he is a trooper!)

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Please check for Windows Critical Updates and install as needed.

 

At this time there are no more signs of an infection on your system.
However if you are still seeing any signs of an infection please let me know.

Let's go ahead and remove the tools and logs we've used during this process.

Most of the tools used are potentially dangerous to use unsupervised or if ran at the wrong time.
They are often updated daily so if you went to use them again in the future they would be outdated anyways.

The following procedures will implement some cleanup procedures to remove these tools.
 
bwebb7v.jpgDownload Delfix from here and save it to your desktop. (you may already have this)

  • Ensure Remove disinfection tools is checked.
  • Click the Run button.
  • Reboot

Any other programs or logs that are still remaining, you can manually delete. (right click.....Delete)
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.


 
 
If there are any other left over Folders, Files, Logs then you can delete them on your own.
 
Please visit the following link to see how to delete old System Restore Points. Please delete all of them and create a new one at this time.
How to Delete System Protection Restore Points in Windows 7 and Windows 8

Remove all but the most recent Restore Point on Windows XP


As Java seems to get exploited on a regular basis I advise not using Java if possible but to at least disable java in your web browsers
How do I disable Java in my web browser? - Disable Java

A lot of reading here but if you take the time to read a bit of it you'll see why/how infections and general damage are so easily inflicted on the computer. There is also advice on how to prevent it and keep the system working well. Don't forget about good, solid backups of your data to an external drive that is not connected except when backing up your data. If you leave a backup drive connected and you do get infected it can easily damage, encrypt, delete, or corrupt your backups as well and then you'd lose all data.
Nothing is 100% bulletproof but with a little bit of education you can certainly swing things in your favor.

If you're not currently using Malwarebytes Premium then you may want to consider purchasing the product which can also help greatly reduce the risk of a future infection.
 

 

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Got it!!!  THANKS!! SO VERY MUCH!!

 

PS If you're in the upper east in New England be safe.  I love snow, but I don't think this is the kind of snow storm I would want either.  Of course, if you are any other part of the US, help us pray for those in the path of this storm.

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Out here in California on purpose as I don't care to live in the snow. Visiting it is an hour drive away to the mountains for us.

 

Yes, hopefully everyone stays safe from this storm.

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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