Sound issues after removing malware

[paradoxweaver]

Hi everyone,

 

First, sorry for any language mistakes I can make, english is my second language. If something I write is not clear, please ask me to rephrase. 

 

After formatting my PC a week ago, I downloaded an infected file "Microsoft Office Toolkit". My antivirus went crazy and flagged every page I opened on Chrome as a threat, I got adware, my PC was slow, etc. 

 

I downloaded Malware Bytes, AdwCleaner and Revo Uninstaller, and after two or three runs of all these programs and my antivirus, plus a reinstall of Chrome, I finally got rid of the virus (for all I can say, no other symptoms).

 

My actual problem is that after using Malware Bytes the first time and rebooting, the only sound I got was the Windows usual notifications (opening theme, error notification, etc). I don't get any sound from Internet browsers, games or applications. I cannot listen to music with WMP. At first I thought it was another symptom of the virus and I continued working towards removing it (which I wasn't finished at that time). 

 

Now that I think I got it removed completely, the sound has not come back. I even cleaned the registry with CCleaner in case I had modified something I shouldn't have, to no avail.

 

So, anyone can help me get my sound back?

 

Thanks a lot!

 

Louis-Philippe

[paradoxweaver]

I want to add:

 

- I also used Hitman to get all the remnants of malware.

 

- My drivers are updated, the sound driver is running correctly, my headphones are detected, I tried different USB slots, etc.

 

- Here are my specs:

AMD-FX 6100 6@3.3GHz

8 Gb Ram

NVidia GeForce FTX 550 Ti

Windows 7 64 bits

Sound and network are on motherboard

[Firefox]

Hello and

We would need more info on the system....

Please read the following and in your next reply ATTACH the 3 requested logs - Diagnostic Logs

(the three files should be CheckResults.txt, FRST.txt and Addition.txt)

Thank You,

Firefox

[paradoxweaver]

There you go! 

FRST.txt

Addition.txt

CheckResults.txt

[Firefox]

Your logs show that you are probably still infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you