mjreising3 Posted January 5, 2015 ID:926661 Share Posted January 5, 2015 I would highly appreciate any help with my situation, i have had a virus for a couple weeks. I have tried to remove it using many different types of virus protection software. All of them detect the virus but when it is deleted or quarantined and requires a restart it reappears when my computer boots up. Any help would be appreciated, thanks. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted January 5, 2015 ID:926662 Share Posted January 5, 2015 Hello, They call me TwinHeadedEagle around here, and I'll be working with you. Before we start please read and note the following:Limit your internet access to posting here, some infections just wait to steal typed-in passwords.Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.Note that we may live in totally different time zones, what may cause some delays between answers.Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. I can't foresee everything, so if anything unexpected happens, please stop and inform me! There are no silly questions. Never be afraid to ask if in doubt! Rules and policies We won't support any piracy. That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding! Failure to follow these guidelines will result with closing your topic and withdrawning any assistance. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.Only one of them will run on your system, that will be the right version. Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. Link to post Share on other sites More sharing options...
mjreising3 Posted January 5, 2015 Author ID:926665 Share Posted January 5, 2015 Here are the logs.FRST.txtAddition.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted January 5, 2015 ID:926685 Share Posted January 5, 2015 Multiple Resident Protection warning! Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. Please choose only one from the listed below to stay with and uninstall the others:Microsoft Security EssentialsAVG AntiVirus 2015Bitdefender Antivirus Free EditionUninstallation procedure:Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.Search for each uninstalled entry, right-click it and select Uninstall.This should be done until any other steps will be taken. Can you make a picture when antivirus products detect it? Link to post Share on other sites More sharing options...
mjreising3 Posted January 5, 2015 Author ID:926724 Share Posted January 5, 2015 Okay so i deleted the other security programs, and microsoft security essentials reports that the item is called "Virus:DOS:EICAR_Test_File" Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted January 6, 2015 ID:926830 Share Posted January 6, 2015 This is just a test virus, it is not real virus. You can delete it Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself Recommended reading: MUST READ - security tips:Computer Security - a short guide to staying safer online.Simple and easy ways to keep your computer safe and secure on the InternetMUST READ - general maintenance:What to do if your Computer is running slowly?The Importance of Software Updating: In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running. Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.How to configure and use Automatic Updates in WindowsHow to update JavaHow to update Adobe ReaderRecommended additional software: TFC - to clean unneeded temporary files.Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.McShield - to prevent infections spread by removable media.Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.Adblock - to surf the web without annoying ads! Post-cleanup procedures: Download DelFix by Xplode and save it to your desktop.Run the tool by right click on the icon and Run as administrator option.Make sure that these ones are checked:Remove disinfection toolsPurge system restoreReset system settingsPush Run.The program will run for a few seconds and display a notepad report. You do not need to attach it.The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFixTool deletes old system restore points and create a fresh system restore point after cleaning. My help is free for everybody.If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: Thank you! Stay safe,TwinHeadedEagle Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 23, 2015 Root Admin ID:932004 Share Posted January 23, 2015 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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