itchyc00 Posted January 4, 2015 ID:926267 Share Posted January 4, 2015 was directed to this page by email response - just purchased malwarebytes anti-malware when I put in my id and key on my laptop it gave me real time protection, but when I put it on my Mums/family pc it didnt give me real time protection.why not ?and is there a solution ? Link to post Share on other sites More sharing options...
daledoc1 Posted January 4, 2015 ID:926269 Share Posted January 4, 2015 Hello and : First: just to be sure -- this is a 3-PC, consumer, subscription license, not a 1-PC lifetime license, correct? In any event, in nearly all cases, this is due to inadvertent alphanumeric character substitutions when manually entering the license ID and Key (e.g. "1" and "I", "0" and "O", "5" and "S", etc.)If you are copying and pasting directly from the confirmation email, be sure not to add any extra spaces before or after the character strings.The ID should be XXXXX-XXXXXThe Key should be XXXX-XXXX-XXXX-XXXXSee here: It says 'Invalid license information' when I try to activate the software.See here: How do I activate Malwarebytes Anti-Malware?If that fails, see here: How do I obtain my license key or confirmation email?Please let us know how it goes.Thanks, Link to post Share on other sites More sharing options...
itchyc00 Posted January 4, 2015 Author ID:926272 Share Posted January 4, 2015 yes it is a 3pc license and it gave me a tick for the license bit at the top just not real time protection. Link to post Share on other sites More sharing options...
daledoc1 Posted January 4, 2015 ID:926273 Share Posted January 4, 2015 When you open the main dashboard, does the ribbon at the very top say "Premium" or "Trial" or "Free" (see screen cap)? If it says "Premium" and rebooting the computer doesn't resolve the issue with real-time protection, OR if it does not say "Premium", then please proceed with these steps:Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2xIf that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their SolutionsPlease let us know how it goes.Thanks, Link to post Share on other sites More sharing options...
itchyc00 Posted January 4, 2015 Author ID:926277 Share Posted January 4, 2015 right okay, think I should make clear now though incase it has anything to do with it, it is fine on my laptop, its on the other pc that this is happening and its not really a big problem. running scan on that pc at the moment and it is a mess, so I think its best that I get back to this tomorrow with as much of the info requested as I can fathom. appreciate the time and help. Link to post Share on other sites More sharing options...
itchyc00 Posted January 4, 2015 Author ID:926283 Share Posted January 4, 2015 thank you again for yout time the issue has been resolved, getting real time protection just didnt show up right away. thank you - love malwarebytes - rep to daledoc. Link to post Share on other sites More sharing options...
daledoc1 Posted January 4, 2015 ID:926287 Share Posted January 4, 2015 OK, I think we are discussing your mom's desktop PC, which you are having trouble activating the license, right?(If your laptop is properly activated, then we need not discuss it at this moment -- doing so could cause confusion.) Let's do one computer at a time. You didn't answer the question about whether the program is or is not activated. And I presume you did not try the suggested first step to troubleshoot (clean reinstall)? However, you wrote:running scan on that pc at the moment and it is a mess If I assume correctly that you mean that the scan is detecting many items, then that is certainly one common reason for inability to activate the real-time protection modules. Infection can sometimes interfere with proper installation and running of MBAM. If that is the case, then I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.It explains the options for free, expert help >>AND<< the suggested, preliminary steps to expedite the process.A malware analyst will assist you with looking into your issue.Your helper will assist with scanning, cleaning and repairing the computer, AND with getting MBAM up and running.Thanks, Link to post Share on other sites More sharing options...
daledoc1 Posted January 4, 2015 ID:926291 Share Posted January 4, 2015 Our replies have crossed in cyberspace. thank you again for yout time the issue has been resolved, getting real time protection just didnt show up right away. thank you - love malwarebytes - rep to daledoc. OK, super!Thanks for the update.I'm glad you got it sorted out. Having said that, you might want to follow-up, as suggested here: If I assume correctly that you mean that the scan is detecting many items, then that is certainly one common reason for inability to activate the real-time protection modules. Infection can sometimes interfere with proper installation and running of MBAM. If that is the case, then I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.It explains the options for free, expert help >>AND<< the suggested, preliminary steps to expedite the process.A malware analyst will assist you with looking into your issue.Your helper will assist with scanning, cleaning and repairing the computer, AND with getting MBAM up and running.Thank you again, Link to post Share on other sites More sharing options...
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