"Bad Image" message appears after downloading malwarebytes premium

[ac9273]

I recently purchased the MB premium after the free trial. As soon as I downloaded MB premium I started receiving a "Bad Image" message and I can't get rid of it. How do I fix & can anyone tell me why that would happen?

[daledoc1]

Hello and :
 
It sounds as if you may have reinstalled on top of a prior installation that was running the Trial version?
(If so, that wasn't necessary -- you only needed to "Activate" the program with your license ID and Key in order to unlock the Premium features. The installer is actually the same file for Free, Trial and Premium. )
 
In any event, let's start with routine troubleshooting:

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

OTOH, if you think you might be infected, then I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
It explains the options for free, expert help >>AND<< the suggested, preliminary steps to expedite the process.
A malware analyst will assist you with looking into your issue.


Thanks,