All passwords disappeared - windows 7

[newtyron]

Hi,

 

I just logged into my windows 7 computer today and noticed that all my passwords have been deleted.

 

All my windows shortcuts are missing. All passwords from all browsers are missing (I use both firefox and chrome) - when I go to chrome usernames and passwords, there is nothing there. All my passwords from the "windows live mail" application are missing and need to be re-filled in (this program is an app and doesnt use a browser)

 

This is really strange, for all this to happen at the same time.

 

I'm wondering could it be a corrupt windows user profile? Are there any other reasons why this might happen?

 

I'm starting to think a hacker could have done this, and they want me to refill in all my passwords so they can keylog them.

 

Cheers

 

n

[daledoc1]

Hello and :

 

First, please do not run any sort of "registry fixer" or optimizer or other utility that might delete temporary files.

 

Then, please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt).

 

Thanks,

[newtyron]

Sure, have attached. Many thanks.

FRST.txt

Addition.txt

CheckResults.txt

[daledoc1]

Hi:

 

Thanks for the logs. They show that the computer is infected.

(And you are running an outdated version of MBAM.)

 

We are not permitted to work on possible malware-related issues here in this section of the forum.

So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
It explains the options for free, expert help >>AND<< the suggested, preliminary steps to expedite the process.
A malware analyst will assist you with looking into your issue.

 

>>>As you have already run FRST, you just need to start a NEW, SEPARATE topic in the malware removal section. Please include the same logs when you do. Then, please wait for an expert helper to assist you -- it might be 48 hours before someone is available. So, please do not "bump" the thread during that time. Doing so could lead to delay getting help.

Thanks,