Can't access Hotmail.com

[Jamestec]

Hello,

 

I've been having problems connecting to hotmail.com for my emails last few days on both of the computers (Windows 7 Pro) in my house.

 

When I try to connect Chrome(39.0.2171.95 m) gives ERR_CONNECTION_RESET, so does Firefox(34.0.5) and IE(11.0.9600.17501).

I've tried:

• Incognito, disabling all plug ins, clearing temporary files, deleting cache, clearing live.com cookies -> no work
  
• Accessing hotmail.com when connected to a VPN to the USA                                                               -> no work
  
• Uninstalling openvpn connect + restart                                                                                                      -> no work
  
• New router IP for my computer                                                                                                                    -> no work
  
• Accessing hotmail.com via a VM (Oracle) using old IE                                     -> DOES work, but I don't want to fire up an Win XP VM each time I want to check my email.
  

 

This is my hosts file;

# Copyright (c) 1993-2009 Microsoft Corp.

#

# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

#

# This file contains the mappings of IP addresses to host names. Each

# entry should be kept on an individual line. The IP address should

# be placed in the first column followed by the corresponding host name.

# The IP address and the host name should be separated by at least one

# space.

#

# Additionally, comments (such as these) may be inserted on individual

# lines or following the machine name denoted by a '#' symbol.

#

# For example:

#

#      102.54.94.97     rhino.acme.com          # source server

#       38.25.63.10     x.acme.com              # x client host



# localhost name resolution is handled within DNS itself.

# 127.0.0.1       localhost

# ::1             localhost



# BEGIN section for OpenVPN Client SSL sites

127.94.0.1 client.openvpn.net

# END section for OpenVPN Client SSL sites

 

 

I can access hotmail.com on my android phone, but not on both my Windows 7 Pro computers. There was no major update/install that I did before this event.

 

When I ping hotmail.com, my computer gives 157.55.152.112 and my android phone gives 157.56.172.28, which both check out on http://cqcounter.com/whois/to be Microsoft Corp's server.

 

Ran a scan with Bitdefender and Malwarebytes, nothing comes up.

 

Any ideas why this is happening?

 

[bobc4d]

I too have not been able to connect to Hotmail/Outlook over the last several days.  I can ping both.  I'm pretty sure I don't have a virus because the second computer I only use for online banking and 3D.  I am also running Bitdefender.

 

Windows 7 home premium SP1

 

[AdvancedSetup]

Hotmail actually no longer exists. It should redirect to Outlook - Why are you using this?  127.94.0.1 client.openvpn.net

 

If that is commented out does it work?

 

I just went there with no issues accessing Outlook mail.

 

 

 

Please read the following and post back the 3 requested logs.
 
Diagnostic Logs
 
Thank you
 

[mazzmazz]

I have had this problem for the last week also, and I have Bitdefender as well. It's been so frustrating and I decided I wouldn't stop trying until I fixed it.

 

I disabled "Scan SSL" in the Privacy Control Settings (PRIVACY) tab of Bitdefender, and it fixed the problem instantly.

 

So I'd take a guess and say it's not a Malwarebytes issue but a Bitdefender issue.

[mazzmazz]

Sorry to double post but I just found these on the Bitdefender Forum so it's definitely a known issue with Bitdefender. 

http://forum.bitdefender.com/index.php?showtopic=56977

http://forum.bitdefender.com/index.php?showtopic=56995&pid=226793&st=0entry226793

[AdvancedSetup]

Thank you for the follow-up post and information mazzmazz

[bobc4d]

Yep, turning off SSL scan did the trick.  Thanks mazzmazz!!

[leruthph]

Thanks a lot MazzMazz. Worked like a charm.

 

I could not log in to Outlook for 1 to 2 weeks (on all our PC) yet we could connect and check email with our mac products and phone...! Common point of all PCs ... bitdefender!

 

Disabling "Scan SSL" solved the problem.