FBI moneypack issue

[Vergoni]

Hi,

 

I recently came across a website claiming to be the FBI and locked down my browser. I ended the process and have not seen it since then (can safely login to admin profile in safe mode and normal). I have run malwarebytes and hitmanpro (the latter installed after the virus attack from the infected pc) to no avail, they were unable to detect any viruses. Some issues I encountered were;

 

1) Malwarebytes 'scan for rootkit' encountered an error forcing me to restart after which it worked.

 

2) I was unable to access my antivirus (free Avira) as the option to open it was not present when right clicking the icon ont he tray. The restart also seemed to have resolved that.

 

3) Some lag occurs after logging into admin profile and task manager freezes, forcing me to reopen.

 

While not completely locked out as traditionally seen by PC's affected by the virus I use the computer for banking and would rather not risk it. I have 3 hard drives attached to the PC, 2 storage (1 external/1internal) and 1 hard drive split into 2 partitions (one for WINDOWS and the other for Storage/general use. Im happy to reformat the partition with WINDOWS however the other hard drives contain important research information (and of course personal data) that i would rather not lose. Is there any way for me to remove the virus if any, by formatting JUST the partition with WINDOWS?

 

TL;DR - Infected with virus/malware. Would formatting parition with OS and reinstalling WINDOWS get rid of the virus and the storage hard drives/partition be unaffected?

[Vergoni]

Could not edit initial post. FRST and Addition Files attached

Addition.txt

FRST.txt

[TwinHeadedEagle]

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
     
    
Before we start please read and note the following:

• Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
• Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
• Note that we may live in totally different time zones, what may cause some delays between answers.
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything unexpected happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 
 
 
 
 
Download Malwarebytes Anti-Rootkit to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
• Click in the introduction screen "next" to continue.
• Click in the following screen "Update" to obtain the latest malware definitions.
• Once the update is complete select "Next" and click "Scan".
• When the scan is finished and no malware has been found select "Exit".
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
• Open the MBAR folder and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"

 

 

Scan with ComboFix
 
This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!
 
Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on icon and select Run as Administrator to start the tool.
• Accept the disclaimer and agree if prompted to install Recovery Console.
• Do not take any actions while ComboFix goes through your System - it may cause it to stall!
• This scan may take some time!
• When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).

Include that log in your next reply.
If you'll encounter any issues with internet connection after running ComboFix, please visit this link.
If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.

[Vergoni]

Hi TwinHeadedEagle,

 

Thanks for the prompt reply. Just letting you know I'm having issues with downloading TDSSKILLER. I clicked on your link and have also tried to go directly to the kaspersky website. It directs me to 'Page not found 404 error' Would you like me to proceed with combofix in the meantime?

[TwinHeadedEagle]

I changed my instructions, we will use MBAR instead.

[Vergoni]

To follow up, Kaspersky TDSSKiller ended up working and you will find the attached logs. I got 2 logs from TDSSKiller. Despite disabling malewarebytes and avira real time protection from your links, Combofix seemed to delete a avira related file from appdata. This caused my computer to restart. Will that pose any issues?

 

Also when should i re-enable avira and malewarebytes?

PS. sorry i got TDSSKiller working before i saw your message

Thanks a lot for your help so far

ComboFix.txt

TDSSKiller.3.0.0.42_04.01.2015_22.10.23_log.txt

TDSSKiller.3.0.0.42_04.01.2015_22.16.49_log.txt

[TwinHeadedEagle]

Yes, you can re-enable them. How is your PC now, it seems pretty clean.

[Vergoni]

They seem to have re-enabled themselves. My PC appears to be back to normal however the Avira dashboard (see attached picture) is once again missing the usual icons to open the antivirus. It can be accessed through Start>StartAvira though so i suppose it is just a glitch.

 

Just some final questions.. can i leave combofix installed? It quarantined some items in C:\Qoobox. What would you like me to do with them? (ive attached a combofix-quartined-files.txt that sumarises what is in quarantine).

 

Thanks again!

ComboFix-quarantined-files.txt

[TwinHeadedEagle]

We will delete all used tools. Maybe you should try to reinstall Avira.
 
 
 
Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself
 
 

Recommended reading:

 
 
MUST READ - security tips:

• Computer Security - a short guide to staying safer online.

• Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:

 

 
In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
 
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:

 
 
TFC - to clean unneeded temporary files.
Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
McShield - to prevent infections spread by removable media.
Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
Adblock - to surf the web without annoying ads! 
 
 

Post-cleanup procedures:

 

 
Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run.
• The program will run for a few seconds and display a notepad report. You do not need to attach it.

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning. 
 
 
 

My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: 

 

Thank you!

 
 
Stay safe,
TwinHeadedEagle  

[Vergoni]

Thanks for all the help TwinHeadedEagle, you saved me a lot of time and effort if i was to have formatted drive.

[AdvancedSetup]

Glad we could help.

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