Jeffreyw Posted January 2, 2015 ID:925387 Share Posted January 2, 2015 Surface Pro 3 Windows 8.1 Pro. This past week my computer has been running slow and a new tab appeared saying one word "Hallo". This was in the address bar when Hallo appeared (file:///C:/Users/Jeff/AppData/Local/Temp/start.html). This afternoon I received a system tray warning stating that my computer had been access. Please help! Hallo page 2015-01-01_17-59-06.pdfLocation Activity Warning.pdf Link to post Share on other sites More sharing options...
kevinf80 Posted January 3, 2015 ID:925447 Share Posted January 3, 2015 Hello and welome, P2P/Piracy Warning: If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy. Download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. Thanks, Kevin... Link to post Share on other sites More sharing options...
Jeffreyw Posted January 3, 2015 Author ID:925470 Share Posted January 3, 2015 I have to leave my computer for several hours, will check back later. Link to post Share on other sites More sharing options...
kevinf80 Posted January 3, 2015 ID:925561 Share Posted January 3, 2015 OK, thanks for the update.. Link to post Share on other sites More sharing options...
Jeffreyw Posted January 3, 2015 Author ID:925630 Share Posted January 3, 2015 Farbar 2 files.Addition.txtFRST.txt Link to post Share on other sites More sharing options...
kevinf80 Posted January 3, 2015 ID:925743 Share Posted January 3, 2015 Continue as follows please: Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Run FRST and press the Fix button just once and wait.The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Open Malwarebytes Anti-Malware, from the Dashboard please Check for Updates by clicking the Update Now... linkWhen the update completes select > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware. Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button. When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected. In most cases, a restart will be required. Wait for the prompt to restart the computer to appear, then click on Yes. When the scan is completed from the main GUI click on History > Application Logs. Find your scan log, the date when run will identify it. Checkmark "select" box > then hit the "view" button. The history log window will open. At the bottom of that window are two options, "Copy to clipboard" and "Export" Select > "Copy to clipboard" that copies the full log to the windows clipboard, so at your reply you right click into the text field and select "Paste" the log is pasted (copied) to your reply. Or select "Export" you are given the option to export as a Text file (*.txt) or XML file (*.xml) Choose text file, save the exported file to a place of your choice. That file can be attached to your reply... Next, Download AdwCleaner by Xplode onto your Desktop. Double click on Adwcleaner.exe to run the tool. Click on Scan Once the scan is done, click on the Clean button. You will get a prompt asking to close all programs. Click OK. Click OK again to reboot your computer. A text file will open after the restart. Please post the content of that logfile in your reply. You can also find the logfile at C:\AdwCleaner[sn].txt. Where n in the scan reference number Next, Please download Junkware Removal Tool to your desktop.Shut down your protection software now to avoid potential conflicts. (re-enable when done)Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".The tool will open and start scanning your system.Please be patient as this can take a while to complete depending on your system's specifications.On completion, a log (JRT.txt) is saved to your desktop and will automatically open.Post the contents of JRT.txt into your next message. Next, Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktopEnsure to get the correct version for your system.... 32 Bit version:https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en64 Bit version:https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en'>https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en Right click on the Tool, select “Run as Administrator” the tool will expand to the options WindowIn the "Scan Type" window, select Quick ScanPerform a scan and Click Finish when the scan is done.Retrieve the MSRT log as follows, and post it in your next reply: 1) Select the Windows key and R key together to open the "Run" function2) Type or Copy/Paste the following command to the "Run Line" and Press Enter: notepad c:\windows\debug\mrt.log Let me see those logs in your next replies, also let me know if there are any remaining issues or concerns... Thank you, Kevin... Fixlist.txt Link to post Share on other sites More sharing options...
Jeffreyw Posted January 3, 2015 Author ID:925801 Share Posted January 3, 2015 Had to restart the computer... hope that was OK.Here is the log that you requested.Fixlog.txt Link to post Share on other sites More sharing options...
Jeffreyw Posted January 3, 2015 Author ID:925812 Share Posted January 3, 2015 Malwarebytes Anti-Malwarewww.malwarebytes.org Scan Date: 1/3/2015Scan Time: 7:49:40 AMLogfile: Administrator: Yes Version: 2.00.4.1028Malware Database: v2015.01.03.06Rootkit Database: v2014.12.30.01License: PremiumMalware Protection: EnabledMalicious Website Protection: EnabledSelf-protection: Disabled OS: Windows 8.1CPU: x64File System: NTFSUser: Jeff Scan Type: Threat ScanResult: CompletedObjects Scanned: 324110Time Elapsed: 6 min, 17 sec Memory: EnabledStartup: EnabledFilesystem: EnabledArchives: EnabledRootkits: EnabledHeuristics: EnabledPUP: EnabledPUM: Enabled Processes: 0(No malicious items detected) Modules: 0(No malicious items detected) Registry Keys: 0(No malicious items detected) Registry Values: 0(No malicious items detected) Registry Data: 0(No malicious items detected) Folders: 0(No malicious items detected) Files: 0(No malicious items detected) Physical Sectors: 0(No malicious items detected) (end) Link to post Share on other sites More sharing options...
Jeffreyw Posted January 3, 2015 Author ID:925817 Share Posted January 3, 2015 # AdwCleaner v4.106 - Report created 03/01/2015 at 08:07:50# Updated 21/12/2014 by Xplode# Database : 2015-01-03.1 [Live]# Operating System : Windows 8.1 Pro (64 bits)# Username : Jeff - JEFF-PC# Running from : C:\Users\Jeff\Desktop\AdwCleaner (1).exe# Option : Clean ***** [ Services ] ***** ***** [ Files / Folders ] ***** ***** [ Scheduled Tasks ] ***** ***** [ Shortcuts ] ***** ***** [ Registry ] ***** ***** [ Browsers ] ***** -\\ Internet Explorer v11.0.9600.17416 -\\ Mozilla Firefox v34.0.5 (x86 en-US) -\\ Google Chrome v39.0.2171.95 ************************* AdwCleaner[R0].txt - [1027 octets] - [02/01/2015 13:27:16]AdwCleaner[R1].txt - [1088 octets] - [02/01/2015 13:37:46]AdwCleaner[R2].txt - [949 octets] - [03/01/2015 08:03:56]AdwCleaner[R3].txt - [1008 octets] - [03/01/2015 08:06:27]AdwCleaner[s0].txt - [1154 octets] - [02/01/2015 13:40:01]AdwCleaner[s1].txt - [931 octets] - [03/01/2015 08:07:50] ########## EOF - C:\AdwCleaner\AdwCleaner[s1].txt - [990 octets] ########## Link to post Share on other sites More sharing options...
Jeffreyw Posted January 3, 2015 Author ID:925824 Share Posted January 3, 2015 JRTJRT.txt Link to post Share on other sites More sharing options...
Jeffreyw Posted January 3, 2015 Author ID:925830 Share Posted January 3, 2015 Return code: 0 (0x0) ---------------------------------------------------------------------------------------Microsoft Windows Malicious Software Removal Tool v5.19, December 2014 (build 5.19.10902.0)Started On Sat Jan 03 07:37:58 2015 Engine: 1.1.11202.0Signatures: 1.189.872.0Microsoft Windows Malicious Software Removal Tool Finished On Sat Jan 03 07:38:31 2015 Return code: 0 (0x0) ---------------------------------------------------------------------------------------Microsoft Windows Malicious Software Removal Tool v5.19, December 2014 (build 5.19.10902.0)Started On Sat Jan 03 08:25:58 2015 Engine: 1.1.11202.0Signatures: 1.189.872.0 Results Summary:----------------No infection found.Microsoft Windows Malicious Software Removal Tool Finished On Sat Jan 03 08:28:30 2015 Return code: 0 (0x0) Link to post Share on other sites More sharing options...
Jeffreyw Posted January 3, 2015 Author ID:925841 Share Posted January 3, 2015 Did I actually have the Hallo Virus? Link to post Share on other sites More sharing options...
kevinf80 Posted January 3, 2015 ID:925879 Share Posted January 3, 2015 There was no obvious malware or infection in your logs, what is the current status do you have any remaining issues or concerns? Link to post Share on other sites More sharing options...
Jeffreyw Posted January 3, 2015 Author ID:925885 Share Posted January 3, 2015 Should I delete the downloads and logs on my desktop? Link to post Share on other sites More sharing options...
kevinf80 Posted January 3, 2015 ID:925886 Share Posted January 3, 2015 If no remaining issues or concerns run the following: Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down: "Delfix link mirror" Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked: Activate UAC Remove disinfection tools Create registry backup Purge System Restore Reset system settings Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Part of the routine will be to create a registry back up with ERUNT, the back up will be created here: C:\Windows\ERUNT When all is known to be well with your system you can delete that back up folder if you consider it as not needed... Any remnant files/logs from tools we have used can be deleted… Next, Read the following link to fully understand PC security and best practices, you may find it useful.... http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry2316629 Let me know if we are ok to close out.... Cheers, Kevin... Link to post Share on other sites More sharing options...
Jeffreyw Posted January 3, 2015 Author ID:925888 Share Posted January 3, 2015 One last thing I wanted to show you. Do you have any idea how or where this came from? Hallo page 2015-01-01_17-59-06.pdf Link to post Share on other sites More sharing options...
kevinf80 Posted January 3, 2015 ID:925892 Share Posted January 3, 2015 Not really sure, looks like some kind of test command or similar to run in your browser. As it appears from a temp folder it must be classed as suspicious. That issue appears to be from Chrome, is that the only browser you`ve seen this happen in? Link to post Share on other sites More sharing options...
Jeffreyw Posted January 3, 2015 Author ID:925897 Share Posted January 3, 2015 Yes. I want to thank you once again for your time and help. Jeff Link to post Share on other sites More sharing options...
Jeffreyw Posted January 3, 2015 Author ID:925898 Share Posted January 3, 2015 Thread Closed Link to post Share on other sites More sharing options...
kevinf80 Posted January 3, 2015 ID:925900 Share Posted January 3, 2015 Has that issue not returned? Ok, will close out and mark solved if no reply Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 7, 2015 Root Admin ID:927198 Share Posted January 7, 2015 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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