New User Account - undetected by Malwarebytes and Eset

[PlsHelp]

Hi,

 

I'm new to this forum and a bit of a layman with PCs and anti virus but here goes...... I keep getting a new user account setting up by itself on my PC. The user name it creates is  'fzlielzspyxu' 

 

I have scanned both user accounts in operation on my PC with Eset and Malwarebytes and nothing is detected however, when I delete the account it sets up again the following day. 

 

Can anybody help me here? It would be appreciated

 

Many thanks

 

 

[TwinHeadedEagle]

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
     
    
Before we start please read and note the following:

• Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
• Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
• Note that we may live in totally different time zones, what may cause some delays between answers.
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything unexpected happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 
 
 
 

Please download Farbar Recovery Scan Tool and save it to your desktop.
 
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

[PlsHelp]

Hi 

 

Thanks for your swift response.....A beer it is if you can help with this!

 

Have read the notes, and from what I understand from pc I check the boxes

 

Please see attachments

 

Many thanks

 

Addition.txt

FRST.txt

[TwinHeadedEagle]

Uninstall some programs
 
We need to uninstall some unwanted/unneeded programs.

• Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time

The list of programs to uninstall:

• BatBrowse 2013.11.07.204732
• Extended Update
• Install Converter
• Wsys Control 10.2.1.2652

 

 

Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.
 
 
 
 

Scan with TDSSKiller
 
Please download TDSSKiller by Kaspersky and save it to your desktop.

• Right-click on
• icon and select Run as Administrator to start the tool.

• Click on Change parameters and put a checkmark beside Loaded modules. A reboot will be needed to apply the changes, allow it to do so.
• Your machine may appear very slow and unusable after that - it's normal.
• TDSSKiller will run automaticaly. Click on Change parameters and click OK.
• Click the Start Scan button and wait patiently.
• If anything will be found follow this guidelines:
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
    Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    If Cure is not available, please choose Skip instead.
  • Do not choose Delete unless instructed!
  A report will be created in your root directory, (usually C:\ drive) in the form of TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please include the contents of that file in your next post.

After completing uninstalls, please manually reboot your machine!
 
Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.

fixlist.txt

[PlsHelp]

• Hi

Whilst uninstalling the following it claimed they had already been uninstalled and was asked to delte them from the programs list - I have done. Is that correct? 

• BatBrowse 2013.11.07.204732

Extended Update

Regards

[PlsHelp]

Hi

 

Nothing was detected with TDSS killer

 

See attachments

 

Many thanks

Fixlog.txt

TDSSKiller.3.0.0.42_01.01.2015_20.49.15_log.txt

[TwinHeadedEagle]

Everything is good. How is the situation now?

[PlsHelp]

Hi, I am going to leave my pc on for a while and see if it occurs again. Will let you know. 

[PlsHelp]

Hi

 

Frustratingly it has appeared again. 

 

Regards

[TwinHeadedEagle]

Scan with ComboFix
 
This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!
 
Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on icon and select Run as Administrator to start the tool.
• Accept the disclaimer and agree if prompted to install Recovery Console.
• Do not take any actions while ComboFix goes through your System - it may cause it to stall!
• This scan may take some time!
• When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).

Include that log in your next reply.
If you'll encounter any issues with internet connection after running ComboFix, please visit this link.
If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.

[PlsHelp]

Hi, Im going to run this on Monday as Im working this weekend. Will let you know Monday.

 

Thanks for your time so far

 

Regards 

[PlsHelp]

HI

 

I get the attached error message when I try to run Combofix even though I am running windows 8 64 bit

 

Regards

[TwinHeadedEagle]

Sorry, my bad. Can you also make a picture of this account?
 
 
Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

[PlsHelp]

Hi

 

Many thanks. Here you go. 

 

Regards

 

Addition.txt

FRST.txt

[TwinHeadedEagle]

There are no malware on your PC. Can you make a picture of this account?

[PlsHelp]

Hi

As in, take a pic of the user name on the log in page?

 

Regards

[TwinHeadedEagle]

Yes, in login page, or in Control Panel --> User Accounts.

[PlsHelp]

Hi

 

Here you go

 

Regards

[TwinHeadedEagle]

Interesting. Try to delete it now and keep me posted if it recreates.

[PlsHelp]

Hi

 

I did this earlier and it recreated again. Will try again now

Regards

[PlsHelp]

Hi

 

It has recreated again

 

Regards

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

[PlsHelp]

Hi

 

Here you go

 

Regards

Addition.txt

FRST.txt

[TwinHeadedEagle]

Let me think about it.

[TwinHeadedEagle]

Enter Control Panel, find Network and Sharing Center --> click Change adapter settings, then right click on your connection and choose Properties. Make a picture of that window and attach here.