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Check for Updates keeps running until program restarted


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Hi,

So I have a small problem; when I run MBAM and do an update the progress bar will fill up and it looks like the update should finish, but the spinning arrows just keep spinning and I can't do a scan unless I 'skip the update'.  No matter how long I wait the update never finishes (or at least appears to not finish).  If I just shut the program down and start it again I will have the new update and no other updates will be required.  So I can get the update I need, but it is kind of annoying to have to shut down the program after an update request just to get that update to load correctly.  Anything I can check or do?

Thank you in advance.

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Hello and :welcome: :

 

This has been reported a few times (and I experienced it myself on my systems several weeks ago).

I, too, found that exiting MBAM from the system tray and then reopening it from the desktop shortcut fixed the problem -- it's as if the GUI didn't properly "refresh" after the update.

But I'm not sure of the cause (I am just a home user, too), and has been a rare occurrence.

So, it may be hard to pin down.

 

As a matter of routine, I would suggest the following:

  • Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
  • If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
  • NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

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