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jmarkar
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TwinHeadedEagle, on 27 Dec 2014 - 03:26 AM, said:

Open your topic here --> https://forums.malwa...e-removal-help/

 

Follow this topic and run FRST tool. Attach both produced reports in your topic.

 

Thank you.... and I will be very happy to donate.

 

First:

where do I get the FRST tool?

 

Second.

I have downloaded and run Rkill several times so I have reports available.

 

Third:

Even though I shut down Malwarebytes, Anti-rootkit keeps insisting it won't run unless I shut down Malwarebytes... so not sure if I should remove all copies, then try to run Anti-Rootkit.

 

Let me know where to find the FRST tool and I will open my problem in the indicated forum.

 

Thank you.....

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  • Staff

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
     
    
Before we start please read and note the following:

  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

:excl: I can't foresee everything, so if anything unexpected happens, please stop and inform me!
:excl: There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  warning.gif Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 
 
 
 

Download 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.

  • Double-click the icon to start the tool.
  • It will ask you where to extract it, then it will start.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Click in the introduction screen "next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder and paste the content of the following files in your next reply:
    • "mbar-log-{date} (xx-xx-xx).txt"
    • "system-log.txt"

 

 

Please download Farbar Recovery Scan Tool and save it to your desktop.
 
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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Why did you run ComboFix, I did not instruct you to do this. Please attach ComboFix report.
 
 
FRST.gif Fix with Farbar Recovery Scan Tool
 

icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif
icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

fixlist.txt

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can't locate the combofix report !!  do you know what the name of it would be?

 

I'm attaching the fixlog.txt.

 

Ever since I ran the ComboFix, the computer seems to be running great....

 

I apologize for not following your instructions precisely, but when I saw combofix at the same download location (bleeping computer), I remember that it had saved me a couple of times in the past, the the Bleeping site seemed to be suggesting it.

 

Hopefully it didn't screw anything up, and if it worked...  all's well that ends well..

 

However i'm still nervous, so here is the fixlog.txt

 

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 27-12-2014
Ran by Johnny Fresno at 2014-12-28 03:50:14 Run:1
Running from C:\Users\Johnny Fresno\Desktop\New folder
Loaded Profile: Johnny Fresno (Available profiles: Johnny Fresno)
Boot Mode: Normal
==============================================
 
Content of fixlist:
*****************
closeprocesses:
emptytemp:
HKU\S-1-5-21-1985589163-2429251767-1297142524-1000\...A8F59079A8D5}\localserver32:  <==== ATTENTION!
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
HKU\S-1-5-21-1985589163-2429251767-1297142524-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
HKU\.DEFAULT\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
HKU\.DEFAULT\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=msnhome
HKU\S-1-5-21-1985589163-2429251767-1297142524-1000\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
StartMenuInternet: IEXPLORE.EXE - C:\Program Files (x86)\Internet Explorer\iexplore.exe
SearchScopes: HKU\S-1-5-21-1985589163-2429251767-1297142524-1000 -> DefaultScope {6305658A-3AC6-42A0-B82F-DE4E047B903C} URL = https://www.google.com/search?q={searchTerms}
SearchScopes: HKU\S-1-5-21-1985589163-2429251767-1297142524-1000 -> {6305658A-3AC6-42A0-B82F-DE4E047B903C} URL = https://www.google.com/search?q={searchTerms}
 
*****************
 
Processes closed successfully.
"HKU\S-1-5-21-1985589163-2429251767-1297142524-1000\Software\Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}\localserver32" => Key Deleted Successfully.
"HKU\S-1-5-21-1985589163-2429251767-1297142524-1000\Software\Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}" => Key deleted successfully.
"HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer" => Key deleted successfully.
"HKU\S-1-5-21-1985589163-2429251767-1297142524-1000\SOFTWARE\Policies\Microsoft\Internet Explorer" => Key deleted successfully.
HKU\.DEFAULT\Software\Microsoft\Internet Explorer\Main\\Search Page => value deleted successfully.
HKU\.DEFAULT\Software\Microsoft\Internet Explorer\Main\\Start Page => value deleted successfully.
HKU\S-1-5-21-1985589163-2429251767-1297142524-1000\Software\Microsoft\Internet Explorer\Main\\Search Page => Value was restored successfully.
HKLM\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\\Default => Value was restored successfully.
HKU\S-1-5-21-1985589163-2429251767-1297142524-1000\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value deleted successfully.
"HKU\S-1-5-21-1985589163-2429251767-1297142524-1000\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{6305658A-3AC6-42A0-B82F-DE4E047B903C}" => Key deleted successfully.
HKCR\CLSID\{6305658A-3AC6-42A0-B82F-DE4E047B903C} => Key not found. 
EmptyTemp: => Removed 960.7 MB temporary data.
 
 
The system needed a reboot. 
 
==== End of Fixlog 03:51:58 ====
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WARNING!!! ComboFix is complex and very powerfull tool, that is able to destroy your system completely if run in wrong hands. It is not intended for everyday use. It should be run only when asked and under guidance by trained malware removal expert. Don't run ComboFix on your own!!!

 

 

Its report is located at C:\ComboFix.txt

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Yes, I live in Europe :)
 
 
Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)
 
 

Recommended reading:

 
 
icon_exclaim.gifMUST READ - security tips:

icon_exclaim.gifMUST READ - general maintenance:

The Importance of Software Updating:

 

 
In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
 
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

Recommended additional software:

 
 
icon_arrow.gifTFC - to clean unneeded temporary files.
icon_arrow.gifMalwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
icon_arrow.gifMalwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
icon_arrow.gifMcShield - to prevent infections spread by removable media.
icon_arrow.gifUnchecky - to prevent from installing additional foistware, implemented in legitimate installations.
icon_arrow.gifAdblock - to surf the web without annoying ads! 
 
 

Post-cleanup procedures:

 

 
Download DelFix by Xplode and save it to your desktop.

  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run.
  • The program will run for a few seconds and display a notepad report. You do not need to attach it.

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning. 
 
 
 


My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: 
btn_donateCC_LG.gif

 

Thank you!

 
 
Stay safe,
TwinHeadedEagle   :)

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THanks again...  such a trove of information ! 

 

One major question just popped into my fatigued brain:

 

I have Carbonite backing me up constantly...  it has actually saved me twice in the last two years when major storage devices failed.

 

What chance is there that the viruses have been "backed up" to my Carbonite storage?  Should I alert them?  Is there any way for me to check or clean up those stored files?

 

John

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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