Spyware Clear

[FroggerBlogger]

Hi, all.

 

I recently downloaded a virus (I'm assuming) named Spyware Clear. I am running Windows 7 Home Premium. I was trying to download a radio application and when I did Spyware Clear and two other malicious looking programs downloaded with it. Immediately my computer started to act slow, inoperable. I shut it down, booted to safe more and ran Malware Bytes. There were about 10 non-malicous items found so I quarantined those. After struggling to get it to work, I finally did system restore to 3 days earlier. After this completed, the programs showed right back up. I then removed the programs from add/remove programs but the computer is still acting weird and I don't want to take any chances. 

 

I am not sure what other programs I should run to make sure my computer is not infected.

 

I would appreciate very much anyone who could help me out.

 

 

 

Thank you,

 

Ryan 

[TwinHeadedEagle]

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
     
    
Before we start please read and note the following:

• Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
• Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
• Note that we may live in totally different time zones, what may cause some delays between answers.
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything unexpected happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 
 
 
 

Please download Farbar Recovery Scan Tool and save it to your desktop.
 
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

[FroggerBlogger]

Thank you for your reply

 

Here are those logs.

 

FRST.txt

Addition.txt

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.
 
 
 
 

Fix with AdwCleaner
 
Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Wait until the database is updated.
• Accept the Terms of use and click Scan.
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.

Please include the contents of that file in your reply.
 
Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

fixlist.txt

[FroggerBlogger]

Here are those logs. Just so you know, the computer is breathing hard, running slow, internet works about 5% of the time. I am able to follow your instructions, just wanted to let you know what is going on with it. 

AdwCleanerS0.txt

Fixlog.txt

[TwinHeadedEagle]

How is the situation after these two tools?

[FroggerBlogger]

The computer, right now, does not connect to the internet wirelessly and if I plug it in it is *extremely intermittent. So I have to use two computers while I am working on it. It is breathing hard, but it's not really freezing up or anything like that. I can move around, just the internet is not working really and the fans are very loud. After running the programs not much has changed. Prior to me deleting the Spyware Clear program the computer was in a sluggish, almost freezing up status. After I uninstalled Spyware Clear I was able to move around. But yes, after running the two tools nothing has changed really and the computer won't connect wirelessly, fans are loud, and if I hardwire internet the internet still only works about 5% of the time.

[TwinHeadedEagle]

Download Malwarebytes Anti-Rootkit to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
• Click in the introduction screen "next" to continue.
• Click in the following screen "Update" to obtain the latest malware definitions.
• Once the update is complete select "Next" and click "Scan".
• When the scan is finished and no malware has been found select "Exit".
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
• Open the MBAR folder and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"

 

 

 

Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

[FroggerBlogger]

Just wanted to let you know that I will post back hear in about two days. I am not around that computer currently. Thank you again. 

[TwinHeadedEagle]

Okay, I'll be waiting.

[FroggerBlogger]

Thanks for your patience. Just so you know, the wireless internet is working flawlessly right now and the fans are not running as loud.

FRST.txt

Addition.txt

system-log.txt

mbar-log-2015-01-02 (15-19-47).txt

[TwinHeadedEagle]

PC seems clean, how is the situation now?

[FroggerBlogger]

It is definitely running a lot better now. It still seems like it might not be running as good as it was before Spyware Clear showed up. It's tough to tell though. I did just re-run malwarebytes and found 1 non-malware item. I could just try to keep running it and see how it does. Are there any other programs that I should run to make sure it is fine?

[TwinHeadedEagle]

I could just try to keep running it and see how it does. Are there any other programs that I should run to make sure it is fine?

 

No need for this, we checked your PC thoroughly

 

 

 

Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself

 

 

Recommended reading:

 

 

MUST READ - security tips:

• Computer Security - a short guide to staying safer online.

• Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:

 

 

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.

 

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:

 

 

TFC - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

Adblock - to surf the web without annoying ads! 

 

 

Post-cleanup procedures:

 

 

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run.
• The program will run for a few seconds and display a notepad report. You do not need to attach it.

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix

Tool deletes old system restore points and create a fresh system restore point after cleaning. 

 

 

 

My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: 

 

Thank you!

 

 

Stay safe,

TwinHeadedEagle  

[AdvancedSetup]

Glad we could help.

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