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Question: Malicious Website Protection.blocking DNS resoliutions?


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I have been using malwarebytes for over a year now and have been using the Malicious Website Protection feature. Today though when trying to go online my pages were timing out because of the naming resolution failed. I looked in my event log and there were a bunch of 1014 errors. Just trying to bring up www.google.com was timing out.

 

After troubleshooting my network I narrowed it down to my PC and then Malwarebytes Malicious Website Protection. With that disabled my pages are coming up at normal speed. 

 

I have started a support issue but wanted to check here as well to see if anyone else has encountered this problem? If so is there a solution beyond disabling the feature. Feeling exposed now when I'm web surfing.

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Hello and Welcome to Malwarebytes :)

Let's try this first....

Thank You,

Firefox

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  • Root Admin

Well not sure exactly what's causing yet but you had Windows updates on 12/20/2014 and the Event Logs are now showing quite a few errors. Including what appears to be a disk error.

 

I would highly recommend you run an elevated admin command prompt and then run the following command to do a full disk check.

 

From the elevated command prompt type the following and press the Enter key. Then the Y key to allow it to run on reboot if needed. Windows 8 runs CHKDKS differently now so it may be able to do it without a reboot but I'd recommend allowing it to do on reboot if it asks.

 

 

CHKDSK   C:  /R

 

 

 

The current Event Logs show these and other errors.

 

System errors:
=============
Error: (12/26/2014 06:53:31 AM) (Source: Service Control Manager) (EventID: 7043) (User: )
Description: The Acronis Nonstop Backup Service service did not shut down properly after receiving a preshutdown control.

Error: (12/26/2014 06:53:28 AM) (Source: Service Control Manager) (EventID: 7011) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Appinfo service.

Error: (12/25/2014 03:10:48 AM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Superfetch service terminated with the following error:
%%1062

Error: (12/24/2014 02:15:09 AM) (Source: DCOM) (EventID: 10010) (User: big-b)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}

Error: (12/24/2014 02:14:39 AM) (Source: DCOM) (EventID: 10010) (User: big-b)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}

Error: (12/23/2014 08:58:56 AM) (Source: DCOM) (EventID: 10010) (User: big-b)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}

Error: (12/23/2014 02:15:12 AM) (Source: Service Control Manager) (EventID: 7043) (User: )
Description: The Acronis Nonstop Backup Service service did not shut down properly after receiving a preshutdown control.

Error: (12/23/2014 02:15:09 AM) (Source: Service Control Manager) (EventID: 7011) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Appinfo service.

Error: (12/22/2014 05:04:24 AM) (Source: DCOM) (EventID: 10010) (User: big-b)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}

Error: (12/22/2014 05:03:54 AM) (Source: DCOM) (EventID: 10010) (User: big-b)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}

 

 

So I doubt the disk check will fix everything but if it does great, if not then I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.
 

 

Thanks

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