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Problem with heuristics scan

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I've been advised to post my problem here. Basically, every time I do a Malwarebytes scan, everything seems to be fine, until the scan is almost at the end of the heuristics scan, then my computer closes down (and restarts, in Windows Error Recovery). As instructed elsewhere, I've done the Farbar scan and the results are attached.


My computer is an HP6735s, running Windows Vista 32-bit. I have AVG anti-virus installed, as well as Malwarebytes. AVG hasn't picked up any issues. I recently installed (a legitimate version of) Office 2010 and that caused problems - my computer jammed while trying to install 42 updates (a nice person on the MS forum, thankfully, helped me sort that).


My computer is a bit slow, but that may be because it's old and getting quite full, and it done some weird things recently, like un-attach windows without me knowingly doing anything (if I'd opened an internet link in a new window, for example), although that may be down to me being tired and/or not controlling the mouse properly. 


Does anyone have any thoughts, please? However, I'm afraid I am one of those people who is so tech savvy they need someone to spell things out in words of one syllable - "See that little button at the top with the vertical dash in a little circle? See it? Yes? Well that's the thing you have to press to turn the computer on..." that kind of thing. But if anyone is brave enough to try to help, that would be so great. Thanks!



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They call me TwinHeadedEagle around here, and I'll be working with you.
Before we start please read and note the following:

  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

:excl: I can't foresee everything, so if anything unexpected happens, please stop and inform me!
:excl: There are no silly questions. Never be afraid to ask if in doubt!
  warning.gif Rules and policies
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

51a612a8b27e2-Zoek.png Scan with ZOEK
Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

createsrpoint;autoclean;emptyalltemp;ipconfig /flushdns;b
  • Right-click on 51a612a8b27e2-Zoek.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

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Sorry for the delay in replying - I didn't get an email notifying me about your reply.


I assume that by "In the main box please paste in the following script:" you meant the script in the box above the instructions on how to do the scan. I'd ignored the box as - on my computer at least - it appeared above the instructions, and there was a blank after "... please paste in the following script:", so I assumed I just left the box blank before starting the scan. Anyway, it's re-done now, and the report should be attached.


By the way, I had to re-boot to complete the scan, I don;t know whether that's relevant or not.


Thanks again for your help.

zoek-results 19 December.txt

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So, I've just done a Malwarebytes scan and it's completed successfully (without shutting down my computer as it did before), and not detected any problems. Does that make sense to you? Is that what should have happened??? I've attached the report of the scan (even though there doesn't seem to be much infornmation in it at all).


Thanks (again) for your help.

Malwarebytes scan 19-20 December.txt

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Well, could you tell me what the problem was, please? Like, was it a virus on my computer? What were the things you asked me to download and run? Were they some kind of repair tools? Is there anything I can do to stop the problem happening again? Obviously, I don't absolutely need to know, as the problem is fixed, but it would be good to know what was causing it. Thanks! 

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We removed some adware and emptied temporary folders, basically some kind of maintenance. There was no signs of some serious virus.
Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)

Recommended reading:

icon_exclaim.gifMUST READ - security tips:

icon_exclaim.gifMUST READ - general maintenance:

The Importance of Software Updating:


In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

Recommended additional software:

icon_arrow.gifTFC - to clean unneeded temporary files.
icon_arrow.gifMalwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
icon_arrow.gifMalwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
icon_arrow.gifMcShield - to prevent infections spread by removable media.
icon_arrow.gifUnchecky - to prevent from installing additional foistware, implemented in legitimate installations.
icon_arrow.gifAdblock - to surf the web without annoying ads! 

Post-cleanup procedures:


Download DelFix by Xplode and save it to your desktop.

  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run.
  • The program will run for a few seconds and display a notepad report. You do not need to attach it.

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning. 

My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: 


Thank you!

Stay safe,
TwinHeadedEagle   :)

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  • 2 weeks later...
  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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