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Getting Started? (PUP.Optional.CrossRider.A)


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I'm trying to get rid of a malware, but not having a lot of luck. I know about the Removal Forum; however, I just happened to note the forum:

Malware Removal Guides and Self Help Guides

Its description is:

Please check these guides before posting in Malware Removal Help forum below. All guides listed here are to use at your own risk.

 

I decided to try it out, since this is the place to start..  I found it looks like a catalog of malware. Searching it for my malware problem, PUP.Optional.CrossRider.A, produced about 100 hits, but found nothing related to CrossRider. What's wrong?  I did try just crossrider.

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Hi, again:

 

Yes, malware removal can be quite tedious and frustrating at times. :(

The complexity of finding, preventing, and cleanup from malware

 

It looks as if you are already working with a helper here: https://forums.malwarebytes.org/index.php?/topic/161822-pop-up-almost-every-day/

 

Please try to follow his guidance until he gives you the "all clear".

Malware removal cannot be performed in this particular section of the forum.

Creating additional forum threads here in this section will only create more confusion for everyone.

 

>>>>If you prefer to be assisted for free, one-on-one, via EMAIL, rather than in the forum, you may wish to log a ticket at the help desk.

To do so, please complete this form by clicking this link: >>>HERE<<<.

When/if you do, if you can please copy and paste the contents of this box into your request, it will help the support team to get up to speed on your issues:

https://forums.malwarebytes.org/index.php?/topic/161822-pop-up-almost-every-day/https://forums.malwarebytes.org/index.php?/topic/162119-how-does-one-download-the-latest-mbam/https://forums.malwarebytes.org/index.php?/topic/162123-getting-started-pupoptionalcrossridera/

Thanks for your patience and understanding.

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