Various blue-screens - possible Trojan

[bdmill]

Hello,

 

I've got a Dell laptop that has been having various issues with video drivers, blue-screens when logging on, ect. and I've been working with Dell Support.  Today I sent a debug log to them (after a blue-screen) and they said that the computer has a Trojan on it.  They recommended downloading/running Malwarebytes.  I downloaded it directly from the Malwarebytes.org web-site and ran scans in both Safe mode and normal mode.  Both times the scan came up saying no problems were found. 

 

I found this forum and am hoping you can help me to see if I do indeed have a Trojan on the laptop.  I downloaded FRST.exe and am attaching the FRST.TXT and Addition.TXT files to this message.

 

Thank you for your help.

 

Brian

 

 

 

Addition.txt

FRST.txt

[TwinHeadedEagle]

Hello,
 
 
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
 
 
Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
• Please attach all report using button below. Doing this, you make it easier for me to analyze and fix your problem.
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

 

 

Download Malwarebytes Anti-Rootkit to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
• Click in the introduction screen "next" to continue.
• Click in the following screen "Update" to obtain the latest malware definitions.
• Once the update is complete select "Next" and click "Scan".
• When the scan is finished and no malware has been found select "Exit".
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
• Open the MBAR folder and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"

 

 

 

Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

fixlist.txt

[bdmill]

I've completed your tasks.

 

1. I ran MBAR - it reported "no malware has been found" on the first run.

2. I ran FRST -

3. I'm attaching the 3 files you mentioned after running MBAR and FRST.

 

Thanks,

 

Brian

 

Fixlog.txt

system-log.txt

mbar-log-2014-12-10 (16-19-24).txt

[TwinHeadedEagle]

PC seems clean, how is the situation now?

[bdmill]

I'll use the laptop and see. 

 

Just wondering:

MBAR said it didn't find anything. 

What did the fixlist.txt fix?

 

Thank you for your help,

 

Brian

[TwinHeadedEagle]

We just performed some maintenance. Let me know if you run across some problem.

[AdvancedSetup]

Glad we could help.

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