Jump to content
Due to inclement weather in Southwest Florida, our Clearwater support team is offline. Our other offices are available to assist you, however their responses may be delayed. We appreciate your patience and understanding during this time. ×

Cannot Remove eDeal Ads


Recommended Posts

First post! I'm having a difficult time completely removing eDeal or eDeals from my Laptop. Malwarebytes, and AdwCleaner did not fully remove it and it is still putting ads all over my browsers. Finding and deleting the files manually did nothing as well.


Any assistance would be greatly appreciated.

Link to post
Share on other sites

They call me TwinHeadedEagle around here, and I'll be working with you.
Before we start please read and note the following:

  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

:excl: I can't foresee everything, so if anything unexpected happens, please stop and inform me!
:excl: There are no silly questions. Never be afraid to ask if in doubt!
  warning.gif Rules and policies
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

51a612a8b27e2-Zoek.png Scan with ZOEK
Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

createsrpoint;autoclean;emptyalltemp;ipconfig /flushdns;b
  • Right-click on 51a612a8b27e2-Zoek.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

FRST.gif Scan with Farbar Recovery Scan Tool
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

Link to post
Share on other sites

Ran Zoek again. Pasted the results below and attached them. After the PC reboot my situation is worse. Programs I removed previously GoldenCoupon, SoftCoup are back... This website and forum are heavily targeted by the ads I am seeing. Tons of fake tech support offers. I'd love to know what companies are behind these programs.


Zoek.exe v5.0.0.0 Updated 03-December-2014
Tool run by Dongle on Fri 12/05/2014 at 10:00:47.41.
Microsoft Windows 8.1 with Bing 6.3.9600  x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Dongle\Downloads\zoek.exe [scan all users] [script inserted] 
==== Older Logs ======================
C:\zoek-results2014-12-05-153546.log 26509 bytes
==== System Restore Info ======================
12/5/2014 10:01:37 AM Zoek.exe System Restore Point Created Succesfully.
==== Empty Folders Check ======================
C:\Users\Derk\AppData\Local\VirtualStore deleted successfully
C:\Users\Dongle\AppData\Local\VirtualStore deleted successfully
==== Deleting CLSID Registry Keys ======================
==== Deleting CLSID Registry Values ======================
==== Deleting Services ======================
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\javajreClient.exe deleted successfully
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\FileLogRuntime deleted successfully
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\FreewareFunctionPath deleted successfully
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\spritegdi64 deleted successfully
==== Batch Command(s) Run By Tool======================
==== Deleting Files \ Folders ======================
C:\Users\Public\Pokki deleted
C:\Users\Dongle\AppData\Roaming\appdataFr2.bin deleted
C:\Users\Default\AppData\Local\Pokki deleted
C:\Users\Derk\AppData\Local\Pokki deleted
C:\Users\Dongle\AppData\Local\Pokki deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk deleted
C:\Users\Dongle\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\PC App Store.lnk deleted
C:\Windows\patsearch.bin deleted
C:\windows\SysNative\drivers\Msft_Kernel_webinstrNew_01009.Wdf deleted
"C:\Windows\Installer\1999e.msi" deleted
"C:\Windows\Installer\2ff12.msi" deleted
"C:\Users\Dongle\AppData\Local\javajreClient\cronrubyMonitor.exe" deleted
"C:\Users\Dongle\AppData\Local\javajreClient\javajreClient.exe" deleted
"C:\Users\Dongle\AppData\Local\javajreClient\msvcp100.dll" deleted
"C:\Users\Dongle\AppData\Local\javajreClient\msvcr100.dll" not deleted
"C:\Users\Dongle\AppData\Local\javajreClient\QtCore4.dll" deleted
"C:\Users\Dongle\AppData\Local\javajreClient\QtNetwork4.dll" deleted
"C:\Windows\Syswow64\FileLogRuntime\FileLogRuntime.exe" deleted
"C:\Windows\Syswow64\FileLogRuntime\msvcp100.dll" deleted
"C:\Windows\Syswow64\FileLogRuntime\msvcr100.dll" not deleted
"C:\Windows\Syswow64\FileLogRuntime\QtCore4.dll" deleted
"C:\Windows\Syswow64\FileLogRuntime\QtNetwork4.dll" deleted
"C:\Windows\Syswow64\FreewareFunctionPath\FreewareFunctionPath.exe" deleted
"C:\Windows\Syswow64\FreewareFunctionPath\msvcp100.dll" deleted
"C:\Windows\Syswow64\FreewareFunctionPath\msvcr100.dll" not deleted
"C:\Windows\Syswow64\FreewareFunctionPath\QtCore4.dll" deleted
"C:\Windows\Syswow64\FreewareFunctionPath\QtNetwork4.dll" deleted
"C:\Windows\Syswow64\spritegdi64\msvcp100.dll" deleted
"C:\Windows\Syswow64\spritegdi64\msvcr100.dll" not deleted
"C:\Windows\Syswow64\spritegdi64\QtCore4.dll" deleted
"C:\Windows\Syswow64\spritegdi64\QtNetwork4.dll" deleted
"C:\Windows\Syswow64\spritegdi64\spritegdi64.exe" deleted
"C:\Users\Dongle\AppData\Local\javajreClient" not deleted
"C:\Windows\Syswow64\FileLogRuntime" not deleted
"C:\Windows\Syswow64\FreewareFunctionPath" not deleted
"C:\Windows\Syswow64\spritegdi64" not deleted
"C:\Users\Dongle\AppData\Local\javajreClient\desktop" not deleted
"C:\Users\Dongle\AppData\Local\javajreClient\service" deleted
==== Chromium Look ======================
Ghostery - Dongle\AppData\Local\Google\Chrome\User Data\Default\Extensions\njffghfbaekncogkfmbhhdkckekknplj
==== Chromium Fix ======================
C:\Users\Dongle\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.superfish.com_0.localstorage deleted successfully
C:\Users\Dongle\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.superfish.com_0.localstorage-journal deleted successfully
C:\Users\Dongle\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.boostsaves.com_0.localstorage deleted successfully
C:\Users\Dongle\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.boostsaves.com_0.localstorage-journal deleted successfully
C:\Users\Dongle\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_static.audienceinsights.net_0.localstorage deleted successfully
C:\Users\Dongle\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_static.audienceinsights.net_0.localstorage-journal deleted successfully
C:\Users\Dongle\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_static.donation-tools.org_0.localstorage deleted successfully
C:\Users\Dongle\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_static.donation-tools.org_0.localstorage-journal deleted successfully
C:\Users\Dongle\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_static.re-markable00.re-markable.net_0.localstorage deleted successfully
C:\Users\Dongle\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_static.re-markable00.re-markable.net_0.localstorage-journal deleted successfully
C:\Users\Dongle\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_iridiumsearch.com_0.localstorage deleted successfully
C:\Users\Dongle\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_iridiumsearch.com_0.localstorage-journal deleted successfully
==== Set IE to Default ======================
Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
==== All HKCU SearchScopes ======================
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
{012E1000-F331-11DB-8314-0800200C9A66} Google  Url="http://www.google.com/search?q={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing  Url="http://www.bing.com/search?PC=WCUG&FORM=WCUGDF&q={searchTerms}"
{70D2D300-453B-4DF6-8A13-3559D2C13A4A} Unknown  Url="Not_Found"
==== Deleting CLSID Registry Keys ======================
HKEY_USERS\S-1-5-21-4039435405-2359856210-4025844709-1002\Software\Microsoft\Internet Explorer\SearchScopes\{70D2D300-453B-4DF6-8A13-3559D2C13A4A} deleted successfully
==== Deleting CLSID Registry Values ======================
==== Reset IE Proxy ======================
Value(s) before fix:
Value(s) after fix:
==== Deleting Registry Keys ======================
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\203E62EEA6789D84098513925E9B9999 deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\02F6486B12843E11F869800002C0A966 deleted successfully
HKEY_LOCAL_MACHINE\Software\wow6432node\Policies\Google deleted successfully
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{EE26E302-876A-48D9-9058-3129E5B99999} deleted successfully
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{B6846F20-4821-11E3-8F96-0800200C9A66} deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\203E62EEA6789D84098513925E9B9999 deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\02F6486B12843E11F869800002C0A966 deleted successfully
==== Empty IE Cache ======================
C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Derk\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Dongle\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Dongle\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Windows\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Derk\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\Dongle\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\Dongle\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
==== Empty FireFox Cache ======================
No FireFox Profiles found
==== Empty Chrome Cache ======================
C:\Users\Dongle\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully
==== Empty All Flash Cache ======================
Flash Cache Emptied Successfully
==== Empty All Java Cache ======================
No Java Cache Found
==== C:\zoek_backup content ======================
C:\zoek_backup (files=12604 folders=279 624107817 bytes)
==== Empty Temp Folders ======================
C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\Derk\AppData\Local\Temp emptied successfully
C:\Users\Dongle\AppData\Local\Temp will be emptied at reboot
C:\Windows\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully
C:\Windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\Windows\Temp will be emptied at reboot
==== After Reboot ======================
==== Empty Temp Folders ======================
C:\Windows\Temp successfully emptied
C:\Users\Dongle\AppData\Local\Temp successfully emptied
==== Empty Recycle Bin ======================
C:\$RECYCLE.BIN successfully emptied
==== Deleting Files / Folders ======================
"C:\Users\Dongle\AppData\Local\javajreClient\msvcr100.dll"  not found
"C:\Windows\Syswow64\FileLogRuntime\msvcr100.dll"  not found
"C:\Windows\Syswow64\FreewareFunctionPath\msvcr100.dll"  not found
"C:\Windows\Syswow64\spritegdi64\msvcr100.dll"  not found
"C:\Users\Dongle\AppData\Local\javajreClient"  not found
"C:\Windows\Syswow64\FileLogRuntime"  not found
"C:\Windows\Syswow64\FreewareFunctionPath"  not found
"C:\Windows\Syswow64\spritegdi64"  not found
==== EOF on Fri 12/05/2014 at 10:22:15.71 ======================


Link to post
Share on other sites

Good. We're making some progress:
adwcleaner_new.png Fix with AdwCleaner
Please download AdwCleaner by Xplode and save the file to your Desktop.

  • Right-click on adwcleaner_new.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Wait until the database is updated.
  • Accept the Terms of use and click Scan.
  • When finished, please click Clean.
  • Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.

Please include the contents of that file in your reply.
Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

FRST.gif Scan with Farbar Recovery Scan Tool
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

Link to post
Share on other sites

I guess Zoek removed the files that were putting ads on my computer. AdwCleaner only removed a few registry keys. I'm going to have to remember Zoek in the future. I don't fully understand how to use it, but seems to work wonders. Thank you.


# AdwCleaner v4.104 - Report created 08/12/2014 at 07:01:03
# Updated 05/12/2014 by Xplode
# Database : 2014-12-08.1 [Live]
# Operating System : Windows 8.1 Connected  (64 bits)
# Username : Dongle - CLOP
# Running from : C:\Users\Dongle\Downloads\AdwCleaner.exe
# Option : Clean
***** [ Services ] *****
***** [ Files / Folders ] *****
***** [ Scheduled Tasks ] *****
***** [ Shortcuts ] *****
***** [ Registry ] *****
Key Deleted : HKLM\SOFTWARE\Upt
Key Deleted : HKLM\SOFTWARE\WinUpd
Key Deleted : [x64] HKLM\SOFTWARE\Upt
Key Deleted : [x64] HKLM\SOFTWARE\WinUpd
Key Deleted : [x64] HKLM\SOFTWARE\RST
***** [ Browsers ] *****
-\\ Internet Explorer v11.0.9600.17416
-\\ Google Chrome v39.0.2171.71
AdwCleaner[R0].txt - [5508 octets] - [03/12/2014 10:52:14]
AdwCleaner[R1].txt - [1059 octets] - [08/12/2014 06:58:45]
AdwCleaner[s0].txt - [5376 octets] - [03/12/2014 11:00:04]
AdwCleaner[s1].txt - [982 octets] - [08/12/2014 07:01:03]
########## EOF - C:\AdwCleaner\AdwCleaner[s1].txt - [1041 octets] ##########
Attached the FarBar logs to this reply:



Link to post
Share on other sites

Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)

Recommended reading:

icon_exclaim.gifMUST READ - security tips:

icon_exclaim.gifMUST READ - general maintenance:

The Importance of Software Updating:


In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

Recommended additional software:

icon_arrow.gifTFC - to clean unneeded temporary files.
icon_arrow.gifMalwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
icon_arrow.gifMalwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
icon_arrow.gifMcShield - to prevent infections spread by removable media.
icon_arrow.gifUnchecky - to prevent from installing additional foistware, implemented in legitimate installations.
icon_arrow.gifFiheHippo.com Update Checker - to keep your programs up-to-date.
icon_arrow.gifAdblock - to surf the web without annoying ads! 

Post-cleanup procedures:


Download DelFix by Xplode and save it to your desktop.

  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run.
  • The program will run for a few seconds and display a notepad report. You do not need to attach it.

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning. 

My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: x-click-butcc-donate.gif

Thank you!

Stay safe,
TwinHeadedEagle   :)

Link to post
Share on other sites

  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

This topic is now closed to further replies.

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.