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MSE Real-Time Protection won't turn on.


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Hello,

 

I was getting on my computer one night and the Microsoft Security Essentials bubble popped up saying my real time protection was turned off, and that I should turn it on. I have tried turning it on multiple times after resetting my computer but it never worked. I don't know much about computers, so I don't know why this is happening. MSE says real time protection is "not available", but again, I'm not sure why. I appreciate any help on this.

 

I have the Free version of MalwareBytes, and I've done Threat Scans. The first one showed up with a few items that weren't harmful (so it said,) so I just left it alone. The rest haven't showed up with anything.

 

I have a few important updates on my computer that won't update for whatever reason. I restart my computer, and it says they update, but they continue to say they need to be updated.

 

My computer is running fine and without problems, I'm just not sure if a virus has gotten into my computer somehow.

 

Thanks, and sorry for my incompetence,

Kor.

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Hello TheTrueKor and welcome:

Please attach text file copies of your recent MBAM Threat Scans that show your results of what was found as well as the logs requested below.

  • Please read the following and individually attach the 3 requested logs in a reply to this thread: Diagnostic Logs.
  • The 3 files, from Step 1, to be individually attached from your desktop are: CheckResults.txt, FRST.txt and Addition.txt. Please do not Copy and Paste them into a reply.
Thank You.
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Hello and Welcome to Malwarebytes

Being that you were infected and due to some other services failing, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

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