External exception E06D7363

[scalator]

Hello,

As I am unable to install MBAM, I followed your instructions and send you 2 files as required.

Thanks a lot

Addition_30-11-2014_14-07-21.txt

FRST_30-11-2014_14-07-23.txt

[Maurice Naggar]

Hello Scalator and welcome aboard the Malwarebytes forum.

 

This type error usually points to a need to do a clean removal and new install as outlined in the next link.

https://forums.malwarebytes.org/index.php?/topic/146017-mbam-clean-removal-process-2x/

 

A couple of things that also help are:  a fresh reboot before doing the procedure and being sure to login with an administrator level rights account.

 

Regards,

[scalator]

Hello Maurice,

 

Thanks for you answer.

I followed totally the instructions you send me but I'm still stuck with External exception E06D7363.

When I click ok after that, the installation stops again with error 183.

 

Regards

Pascal

[Maurice Naggar]

These steps are for  member   Scalator only. If you are a casual viewer, do NOT try this on your system!
If you are not  and have a similar problem, do NOT post here;  start your own topic

Do not run or start any other programs while these utilities and tools are in use!
Do NOT run any other tools on your own or do any fixes other than what is listed here.
If you have questions, please ask before you do something on your own.

 

Hello Pascal,

 

Then it is possible there is a deeper problem, like a nasty rogue malware.

 

Please download Malwarebytes Anti-Rootkit (MBAR)  and save it to your desktop,
from here   
http://downloads.malwarebytes.org/file/mbar

•Be sure to print out ( if possible) and follow the instructions provided on that same page.

•Doubleclick on the MBAR file you downloaded and approve the UAC prompt in Vista and newer operating systems.
•Click OK on the next screen, to allow the package to extract the contents of the file to its own folder, mbar.
•mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.
•After reading the Introduction, click 'Next' if you agree.
•On the Update Database screen, click on the '**Update**' button.
•Once you see 'Success: Database was successfully updated' click on 'Next'.
•Click the 'Scan' button.

With some infections, you may see two messages boxes.
  1.'Could not load protection driver'. Click 'OK'.
  2.'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.

•If malware is found, do **NOT** press the Cleanup button when the scan completes. Click EXIT.
Then, please send the following logs as attachments to your reply. These logs are located in the mbar folder on your desktop where the tool extracted itself to.

mbar-log-2014-12-02  (xx-xx-xx).txt (where xx-xx(xx-xx-xx) is the date and time of the scan)
+ also
system-log.txt

I need to have both of those files attached in your next reply.  Thanks.  Send even if nothing is reported as detected. Always send these.

[scalator]

Hello Maurice,

 

Please find attached the requested files.

When the scan was done ther were no malwares found.

mbar-log-2014-12-03 (08-40-18).txt

system-log.txt

[Maurice Naggar]

Hi Scalator,

 

The MBAR tool did not find a rootkit nor rogue infection ( which could have been what was stopping the install).

 

Now we need to be sure that some important Windows services are not awol.   One of those is the windows installer service which has to be available in the process of doing a Windows application install.  It is one of those key services.

If you or anyone had run any sort of magical registry "cleaner" ( fixer-upper) tool let me know about it.

 

Save the attached W7SERV.zip file to the Desktop.   Then extract the content to the DESKTOP for ease of location.

Now, close your open windows apps. Navigate ( position to ) the desktop so you can see the w7serv.bat file.

Right-click on W7SERV.bat and select Run as Administrator and allow to run.

This should run very quickly in a command-prompt-window then it should restart Windows.
This script is just to get some Windows services set to normal standard default settings.

 

 

2

Download  >> Farbar's Service Scanner utility << and Save to your Desktop.
If using Windows 7 or 8 or  Vista, Right-Click on fss.exe and select Run As Administrator.
If using XP, double-click to start.

Answer Yes to ok when prompted.

If your firewall then puts out a prompt, again, allow it to run.

Once FSS is on-screen, be sure the following items are checkmarked:

• Internet Services
• Windows Firewall
• System Restore
• Security Center/Action Center
• Windows Update
• Windows Defender
• Other services

Click on "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Copy & Paste contents of FSS.txt into your reply.

 

W7SERV.zip

[scalator]

Please find requested attached file 

FSS.txt

[Maurice Naggar]

The FSS report looks good.  Hoping you did apply the W7serv.bat that I sent.

 

Download & SAVE to the DESKTOP the latest 2.0.4.1028 version of Malwarebytes' Anti-Malware from

http://downloads.malwarebytes.org/file/mbam
        
IF your Windows is Vista / Windows 7 / 8/8.1, then do a Right-click on mbam-setup-2.0.4.1028.exe and select Run as Administrator and allow to run.

[Maurice Naggar]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

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